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Senior Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Staffingine LLC

Senior MES Engineer

Raleigh, NC · On-site

$101.60K - $139.50K/yr

Senior MES Engineer Job Location: Raleigh, NC Job Type: Full-Time * This position requires ... supporting a team, and attending project status meetings. * Also includes overseeing daily ...

Bandwidth

Sr. Analytics Engineer

Raleigh, NC

$101.60K - $139.50K/yr

We are seeking a Senior Analytics Engineer to serve as a senior technical authority for the ... Establish data structures and governance to support AI agents (grounding/citations-ready provenance ...

Bandwidth

Sr. Analytics Engineer

Raleigh, NC

$101.60K - $139.50K/yr

We are seeking a Senior Analytics Engineer to serve as a senior technical authority for the ... Establish data structures and governance to support AI agents (grounding/citations -ready ...

Bandwidth

Sr. Analytics Engineer

Raleigh, NC · On-site

$101.60K - $139.50K/yr

We are seeking a Senior Analytics Engineer to serve as a senior technical authority for the ... Establish data structures and governance to support AI agents (grounding/citations-ready provenance ...

Envestnet

Senior Sales Engineer

Raleigh, NC

Since 1999, Envestnet has served the wealth management industry and today supports trillions in ... The Senior Sales Engineer partners with Sales, Product, and the Sales Engineering Director to ...

Envestnet

Senior Sales Engineer

Raleigh, NC · On-site

Since 1999, Envestnet has served the wealth management industry and today supports trillions in ... The Senior Sales Engineer partners with Sales, Product, and the Sales Engineering Director to ...

exp

Senior Mechanical Engineer

Raleigh, NC

$92.40K - $122K/yr

Strong organizational skills and ability to multi-task in support of multiple projects is essential ... Work with senior engineers, PM and client to meet scheduled milestones on multiple projects.

KBI Biopharma, Inc.

Senior Automation Engineer

Durham, NC

$100.50K - $131.90K/yr

A Senior Automation Engineer is responsible for providing technical support for ongoing operations by serving as a system owner for Facilities automation systems, maintaining the site in a compliant ...

Envestnet

Senior Sales Engineer

Raleigh, NC

Since 1999, Envestnet has served the wealth management industry and today supports trillions in ... The Senior Sales Engineer partners with Sales, Product, and the Sales Engineering Director to ...

KBI Biopharma, Inc.

Senior Automation Engineer

Durham, NC · On-site

$100.50K - $131.90K/yr

A Senior Automation Engineer is responsible for providing technical support for ongoing operations by serving as a system owner for Facilities automation systems, maintaining the site in a compliant ...

Symphony Enterprises

Senior Quality Engineer

Durham, NC · On-site

$80.20K - $108.70K/yr

Video We are seeking a Senior Quality Engineer to support a leading financial client, focusing on automation, test strategy, and CI/CD-driven quality engineering . This role requires strong ...

Freese Nichols

Senior Traffic Engineer

Raleigh, NC · Hybrid

$101.60K - $139.50K/yr

As a Senior Traffic Engineer, you will lead traffic analyses and studies that support transportation planning and design projects across the Carolinas. You will work closely with transportation ...

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Senior Support Engineer information

See Raleigh, NC salary details

$21.9K

$100.4K

$154.6K

How much do senior support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for senior support engineer in Raleigh, NC is $100,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Raleigh, NC? For Senior Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Senior Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Support Engineer jobs? Cities near Raleigh, NC with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Senior MES Engineer

Senior MES Engineer

Staffingine LLC

Raleigh, NC • On-site

$101.60K - $139.50K/yr

Full-time

Posted 8 days ago

Job description

Job Title: Senior MES Engineer
Job Location: Raleigh, NC
Job Type: Full-Time


Job Description:

  • This position requires demonstrated technical proficiency in software design and configuration of MES solutions with integration capabilities to level two and four systems.
  • The Senior MES Engineer will interact directly with the customer and lead a team of Wunderlich-Malec engineers in identifying requirements, evaluating MES platforms, developing specifications, and implementing/testing/commissioning/qualifying MES solutions.
  • This position is a leadership role within the business unit and requires strong problem-solving ability, well-balanced people skills, an aptitude for business efficiency, and an interest in creating partnerships.
  • The Senior MES Engineer demonstrates success by securing repeat work with both new and existing customers.
  • This position requires the ability to deliver innovative MES solutions and design standards either self-directedly or as a leader of a team.
  • The candidate will act as a solution architect and must have the ability to conceptualize, detail, and implement MES Solutions for industrial processes and machinery that meet our customers’ requirements.
  •  This involves the development of an MES strategy that integrates process knowledge, equipment design, and quality standards with information technology to reduce downtime, elevate the level of regulatory compliance, and introduce efficiency gains through the effective use of available technologies.
  • This position oftentimes requires the following project management responsibilities: developing project execution plans, work breakdown structures, and associated budgets, task prioritization and scheduling, task ordering, time tracking, and reporting, financial tracking and reporting, early problem identification, conflict management/resolution, leading and supporting a team, and attending project status meetings.
  • Also includes overseeing daily operations and activities of a project(s) up to $1M.  This position is often responsible for ensuring the overall profitability of the project.
  • The ideal candidate must have a diverse engineering skillset with the ability to work independently. Will act as technical lead on projects and guide lower-level engineers and technicians.  Could also act as Project Manager on smaller projects.