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It Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

U.S. Navy

IT Support Specialist

Pine Level, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Rolesville, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Lillington, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Chapel Hill, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Clayton, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Benson, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsIt Support Engineer JobsIt Support Engineer Jobs in Raleigh, NC

It Support Engineer information

See Raleigh, NC salary details

$31.6K

$64K

$103.5K

How much do it support engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it support engineer in Raleigh, NC is $64,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $73,900.00 per year, depending on experience, location, and employer.

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Raleigh, NC? The most popular types of It Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to It Support Engineer jobs in Raleigh, NC? For It Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Support Engineer jobs in Raleigh, NC look for? The top searched job categories for It Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Support Engineer jobs? Cities near Raleigh, NC with the most It Support Engineer job openings:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,028 per year, or $30.8 per hour.

Senior Systems & IT Support Engineer

LS TRACTOR USA LLC

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

LS Tractor rating

2.9

Company rating: 2.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

487th of 487 rated machine equipment manufacturers

Job description

Job Title: Senior Systems & IT Support Engineer

Department: IT Supervisor: IT Manager Location: Raleigh, NC

Pay Type: Salaried

Hiring Range: DOQ

8- Hour Shift, Monday – Friday

Position Summary

The Senior Systems & IT Support Engineer is responsible for providing advanced technical support while managing the company’s IT infrastructure, Microsoft 365 environment, cybersecurity, and network operations. This position serves as the primary escalation point for complex technical issues and supports users across all company locations. The role also leads IT projects, works with vendors, and helps maintain a secure, reliable, and efficient IT environment.


Position Duties and Responsibilities

IT Support

- Provide Tier 2 and Tier 3 technical support.

- Troubleshoot hardware, software, printers, and mobile devices.

- Resolve complex technical issues.

- Assist with employee onboarding and offboarding.

- Deploy and configure computers and other IT equipment.


Microsoft 365 Administration

- Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.

- Administer Entra ID users, groups, licenses, and MFA.

- Maintain email security and user permissions.


Systems Administration

- Install, configure, and maintain Windows servers and IT systems.

- Monitor system performance and availability.

- Perform software updates and patch management.

- Maintain backup and disaster recovery solutions.


Network Administration

- Support LAN, WAN, Wi-Fi, VPN, firewalls, and VLANs.

- Troubleshoot network connectivity issues.

- Coordinate with ISPs and network vendors.


Cybersecurity

- Maintain security policies and best practices.

- Monitor security alerts and respond to incidents.

- Manage endpoint protection and security software.

- Conduct employee cybersecurity awareness training.

- Assist with compliance and security documentation.


IT Projects

- Lead or assist with infrastructure and cloud projects.

- Support Microsoft 365 improvements and migrations.

- Implement new technologies and system upgrades.

- Coordinate IT projects with vendors and internal departments.


Vendor & Asset Management

- Manage IT vendors and support contracts.

- Purchase and track IT hardware and software.

- Maintain IT inventory and asset records.


Documentation

- Create and maintain technical documentation.

- Update IT procedures and knowledge base articles.

- Maintain network diagrams and system documentation.


Teamwork & Communication

- Work closely with all departments and external vendors.

- Provide excellent customer service.

- Communicate technical information clearly to non-technical users.

- Participate in team meetings and continuous improvement initiatives.


Minimum Requirements


Education & Experience

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

- 5+ years of IT support or systems administration experience.

- Experience supporting Microsoft 365 environments.

- Experience with networking and cybersecurity.

Technical Skills

- Microsoft 365 Administration

- Entra ID (Azure AD)

- Windows Server

- Windows 11

- Linux

- macOS

- TCP/IP, DNS, DHCP, VPN, VLANs

- Firewalls and wireless networking

- Backup and disaster recovery

- PowerShell (preferred)

- SQL knowledge (preferred)

Soft Skills

- Strong troubleshooting and analytical skills.

- Excellent communication and customer service.

- Ability to prioritize multiple tasks.

- Strong documentation skills.

- Ability to work independently and as part of a team.

- Willingness to learn new technologies.

Preferred Certifications

- Microsoft Certified

- CompTIA A+ (required)

- CompTIA Network+

- CompTIA Security+

- Microsoft 365 Administrator

- Azure Administrator Associate

- ITIL Foundation (preferred).

LS Tractor offers a competitive compensation package that includes:

  • Competitive Base Pay and Bonus Pay
  • Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
  • After 90-days – Company paid
    • Short-term Disability
    • Long Term Disability
    • Basic Life Insurance
  • After 90-days Optional Coverage
    • Dental
    • Vision
    • Accident Insurance
    • Optional Life Insurance
    • Cancer Insurance
  • Paid Vacation and Personal Days
  • 11 Paid Holidays
  • 401k with Company match after 1 year

What LS Tractor employees say

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