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Support Developer Jobs in Raleigh, NC (NOW HIRING)

HonorVet Technologies

Senior AWS Developer

Raleigh, NC · On-site

Raleigh, NC-27607 - Hybrid Duration: 12 Months Job Summary We are seeking a Senior AWS Developer with 10-15 years of software development experience to support data modernization initiatives. The ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Buhler Inc.

Onsite Support Engineer

Cary, NC · On-site

Join our team as an Onsite Support Engineer, where you'll play a key role in delivering successful equipment installations and ensuring long-term customer success. In this highly visible, customer ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

The Team + The Role Pendo's Technical Support Engineers are the diagnostic and strategic layer ... developer tools to isolate problems. * Applied coding knowledge across front-end or API ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

The Team + The Role Pendo's Technical Support Engineers are the diagnostic and strategic layer ... developer tools to isolate problems. * Applied coding knowledge across front-end or API ...

IT Practice

Technical Support Engineer

Raleigh, NC · On-site

About the Role We are looking for an experienced Technical Support Engineer to tackle complex technical escalations, maintain client infrastructure, and support critical clinical integrations. In ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

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Support Developer information

See Raleigh, NC salary details

$37

$65

$79

How much do support developer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for support developer in Raleigh, NC is $65.43, according to ZipRecruiter salary data. Most workers in this role earn between $44.38 and $77.84 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Raleigh, NC?

For Support Developer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Raleigh, NC look for?

The top searched job categories for Support Developer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Support Developer jobs?

Cities near Raleigh, NC with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $136,091 per year, or $65.4 per hour.

Production Support Engineer

Cary, NC • On-site

TECHAGI SOLUTIONS LLC
See more jobs at TECHAGI SOLUTIONS LLCexternal

$25/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title: Production Support Engineer

Location: Cary, North Carolina – Onsite
Contract Duration: 12+ Months
Rate: $25 per hour on W-2

Job Overview

TechAGI Solutions is seeking a skilled Production Support Engineer to support enterprise applications in a production environment. The ideal candidate will have hands-on experience in application and production support, DevOps practices, script analysis, Ansible playbook development, and Microsoft security technologies.

This is an onsite position in Cary, North Carolina. The selected candidate will monitor production systems, investigate incidents, automate operational activities, and work with technical teams to maintain application stability, availability, and security.

Roles and Responsibilities

  • Provide application and production support for enterprise systems.

  • Monitor application performance, system availability, scheduled processes, and production alerts.

  • Investigate production incidents and perform timely troubleshooting and resolution.

  • Analyze logs, scripts, alerts, and system behavior to identify the causes of application issues.

  • Read, understand, and troubleshoot existing automation and deployment scripts.

  • Create, update, and maintain Ansible playbooks for configuration management and operational automation.

  • Support DevOps processes, application deployments, release activities, and environment maintenance.

  • Monitor and investigate security alerts using Microsoft Defender for Endpoint and Microsoft Sentinel.

  • Work with development, infrastructure, security, networking, database, and operations teams to resolve incidents.

  • Perform root-cause analysis and document corrective and preventive actions.

  • Escalate critical production issues to the appropriate technical teams and track them through resolution.

  • Maintain incident records, troubleshooting guides, operational procedures, and knowledge-base documentation.

  • Identify opportunities to automate recurring support and maintenance activities.

  • Support application availability, reliability, performance, and security in production environments.

  • Communicate incident status, technical findings, risks, and resolutions to relevant stakeholders.

Required Qualifications

  • Experience in application support and production support.

  • Strong experience supporting enterprise applications in production environments.

  • Experience reading, understanding, and troubleshooting scripts.

  • Hands-on experience creating and maintaining Ansible playbooks.

  • Working knowledge of DevOps concepts, tools, and operational practices.

  • Experience with Microsoft Defender for Endpoint.

  • Experience with Microsoft Sentinel for security monitoring and incident investigation.

  • Strong troubleshooting, incident-management, and root-cause-analysis skills.

  • Ability to analyze application logs, system alerts, and production issues.

  • Understanding of application deployments, configuration management, and release support.

  • Strong written and verbal communication skills.

  • Ability to work effectively with cross-functional technical teams.

  • Ability to work onsite in Cary, North Carolina.

Preferred Qualifications

  • Experience with production monitoring, alerting, and incident-management tools.

  • Knowledge of Linux or Windows operating environments.

  • Familiarity with CI/CD pipelines and deployment automation.

  • Experience working in enterprise, regulated, or high-availability environments.

  • Understanding of IT service-management and change-management practices.

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