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Manager Systems Support Engineer Jobs in Raleigh, NC

Fairview

Technical Systems Support

Raleigh, NC · On-site

You will manage system performance, ensure network security, and respond to internal user technical ... Implement and support security protocols, backup solutions, and disaster recovery processes to ...

STI

Application Support Engineer

Raleigh, NC · On-site

ServiceNow or some ticketing system. Must have experience with prod Support. Look for 1 to 3 years ... Knowledge of some programming language and SDLC * Experience with Service Now * Preferring computer ...

Qualys

Technical Support Engineer

Raleigh, NC

English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of ... Strong knowledge of current firewall, Intrusion Detection System technologies, and Network ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of ... Strong knowledge of current firewall, Intrusion Detection System technologies, and Network ...

QUALYS

Technical Support Engineer

Raleigh, NC

English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of ... Strong knowledge of current firewall, Intrusion Detection System technologies, and Network ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front ... Experience supporting FIX engine with Electronic Trading, Order Management system and straight ...

New

VAST Data

Customer Support Engineer

Raleigh, NC · On-site +1

Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and ... Knowledge and working experience in common Linux system administration tasks and Linux OS in ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Bachelor's degree in engineering, Computer Science, Information Systems, or equivalent experience * * Three years of technical software or application support. WE VALUE * * Proven successful track ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Bachelor's degree in engineering, Computer Science, Information Systems, or equivalent experience * * Three years of technical software or application support. WE VALUE * * Proven successful track ...

Honeywell

Software Support Engineer

Raleigh, NC

Bachelor's degree in engineering, Computer Science, Information Systems, or equivalent experience * * Three years of technical software or application support. WE VALUE * * Proven successful track ...

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Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for manager systems support engineer in Raleigh, NC is $41.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $47.21 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Raleigh, NC? For Manager Systems Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Manager Systems Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Manager Systems Support Engineer jobs? Cities near Raleigh, NC with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
TAC, Systems Support Engineer

TAC, Systems Support Engineer

Clever Devices Ltd.

Apex, NC • On-site

$90K - $120K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

Be an early applicant

Job description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a TAC Systems Support Engineer to join our team.


TAC SSE is an escalation point within TAC that manages and oversees support operations for Clever Device’s customers on complex issues that require additional support. The primary function of the TAC SSE is to troubleshoot and identify technical issues with Clever Devices software and hardware products while providing solutions for issues that are escalated within TAC. The position acts as an advocate for the customer and liaison between internal departments and external clients. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations. As a focal point, the individual will interface and act with the customer in mind to help meet goals and establish and maintain an effective relationship with the customer, gaining their trust and future business.

The TAC SSE will work towards increasing their depth of technical knowledge of Clever Devices solutions to be able to troubleshoot and resolve customer issues quickly. They will use their experience to create/update a knowledge base and troubleshooting process that will be used by the TAC Team. They will actively participate and lead improvement projects for the team while acting as a mentor/leader for lower-level TAC Engineer’s as well as new team members.

Decision Making Authority:

The TAC Systems Support Engineer performs duties in an independent manner with little or no supervision, exercises superior discretion and judgment regarding routine work, and looks for assistance on non-routine events and issues.

Primary Responsibilities:

  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
  • Diagnosis and resolution of Customer hardware and software issues.
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
  • Identifies customer issues, finds solutions, or proceeds with the escalation process to Lead TAC Engineer or another department.
  • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration of any Clever Devices provided products.
  • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
  • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
  • Proactively works with clients to ensure system uptime and optimal use of system functionality.
  • Maintains a positive customer service attitude.
  • Develops technical documentation, FAQs, and maintains a knowledge database.
  • Gain an understanding of Clever Devices’ workflow to better understand how to escalate issues and work with the team to put efficiencies in place.
  • Maintains up-to-date industry technical knowledge.
  • Works to stay current with Clever Devices solutions.
  • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
  • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.
  • Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues.
  • Troubleshoot difficult and complex issues with Clever Devices’ products independently.
  • Be an expert level user in all major Clever Devices products
  • Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers
  • Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors.
  • Working with complex databases and ability to use SQL Server Management Studio
  • Be familiar with string queries and log file analysis techniques.
  • Other duties as assigned.

Education & Experience:

  • Minimum of bachelor’s level degree in Computer Science, Engineering, or equivalent
  • 10+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting
  • 5+ years Experience in a Call Center/Help Desk environment.

Skills & Competencies:

  • Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution.
  • Strong communication skills including oral, written, and customer approach.
  • Familiar with SQL Management Studio and SQL Databases.
  • Familiar with Server Hardware and Microsoft Server Operating Systems.
  • Familiar with TCP/IP and network configuration.
  • Basic understanding of Electronics and reading schematics.
  • Proficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint).
  • High level of Customer Service attitude and aptitude.
  • Self-motivated and the ability to work independently.
  • Strong Time Management Skills.



Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget. Any position working 2nd or 3rd shift will be considered for additional shift differential pay.


In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.