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Manager Systems Support Engineer Jobs in Raleigh, NC

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ... Manage the day-to-day operation of the Freshservice ticketing system, ensuring incidents and ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

... labor management, payroll, business intelligence, and more into one seamless experience. Our ... Key Responsibilities * Provide Level 3 application support for enterprise systems * Lead ...

Infosys

Production Support Engineer

Raleigh, NC · On-site

$40.75 - $53.25/hr

Required : • Experience with Production support management for business-critical applications ... alert management • Experience with Data reconciliation and validation across systems • ...

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

Salary: $100,000 to $120,000 Job Summary Gluware is hiring a Support Engineer! We are looking for ... Discovery & Inventory, OS Manager, Config Model Editor, Config Drift & Audit, Network RPA, Topology ...

Gluware, Inc

Customer Support Engineer

Raleigh, NC · On-site

$100K - $120K/yr

Job Summary Gluware is hiring a Support Engineer! We are looking for someone comfortable ... Discovery & Inventory, OS Manager, Config Model Editor, Config Drift & Audit, Network RPA, Topology ...

Gluware, Inc

Customer Support Engineer

Raleigh, NC

Job Summary Gluware is hiring a Support Engineer! We are looking for someone comfortable ... Discovery & Inventory, OS Manager, Config Model Editor, Config Drift & Audit, Network RPA, Topology ...

Siemens

Project Engineer - Utility Systems

Wendell, NC · On-site

... supporting technical strategy, customer engagement, and solution alignment. * Manage project ... Master's degree in Engineering (Power Systems preferred). * Experience using Salesforce or other ...

MSCCN

Production Support Engineer - Cary, NC

Cary, NC · On-site

$100K/yr

Own incident management from identification through resolution, including impact assessment ... Partner with engineering and program teams to onboard support for new applications and ensure ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Raleigh, NC

Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for manager systems support engineer in Raleigh, NC is $41.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $47.21 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Raleigh, NC? For Manager Systems Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Manager Systems Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Manager Systems Support Engineer jobs? Cities near Raleigh, NC with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Qualys

Raleigh, NC • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
** The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. **

Responsibilities:

  • Promptly resolve global customer and partner service requests in a highly secured environment.
    Collaborate with cross-functional teams for high customer satisfaction.
    Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
    Ensure friendly and professional customer interactions throughout the service life cycle.
    Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
    Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.

Qualifications:

  • 2+ years of technical support experience.
    Experience in Vulnerability Management and Web Application Security/Firewall application support.
    In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
    Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
    Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
    Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
    Outstanding troubleshooting and analytical skills.
    Excellent written and verbal communication skills.
    Bachelor of Science in Computer Science or equivalent experience.

Networking:

  • OSI Layer understanding.
    Knowledge of broadcast domain vs. collision domain.
    Familiarity with different records zones in DNS and how it works.
    Understanding of SSL Handshake and TCP/IP Handshake.
    Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.
    Differentiation between TCP and UDP, and protocols & their workings.

Linux/Unix:

  • Understanding of the boot process and run levels.
    Various ways to assign an IP address to a Unix/Linux/Debian machine.
    Proficient in checking running processes, hidden files, and installing packages.
    Knowledge of sudo, permissions, file systems, and SSH banner.

Windows:

  • Insight into the Windows boot process and control panel basics.
    Understanding of UAC, registry hives, and remote registry manipulation tools.
    Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.
    Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.

Security:

  • Understanding of vulnerabilities, the vulnerability cycle, and exploits.
    Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.
    Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.

Preferred:

  • Experience with packet capture review and diagnosis.
    Previous API support and Regex knowledge.
    Scripting experience (Bash, Python).
    Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.
    Oracle and Microsoft SQL knowledge.
    CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.
    Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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