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Manager Systems Support Engineer Jobs in Raleigh, NC

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... Utilize a ticketing system to update, communicate, and move work items to completion. * Act as the ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

$80 - $100/hr

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

$100 - $125/hr

... labor management, payroll, business intelligence, and more into one seamless experience. Our ... Level 3 application support for enterprise systems * Lead investigation and resolution of complex ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

... labor management, payroll, business intelligence, and more into one seamless experience. Our ... Key Responsibilities * Provide Level 3 application support for enterprise systems * Lead ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

You manage urgency based on customer impact and own each case until the customer's problem is ... At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

You manage urgency based on customer impact and own each case until the customer's problem is ... At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In ... your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Raleigh, NC

Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for manager systems support engineer in Raleigh, NC is $41.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $47.21 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Raleigh, NC?

For Manager Systems Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Raleigh, NC look for?

The top searched job categories for Manager Systems Support Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager Systems Support Engineer jobs?

Cities near Raleigh, NC with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Senior Systems & IT Support Engineer

Raleigh, NC • On-site

LS TRACTOR USA LLC
51 - 200 employees
Learn more about LS TRACTOR USA LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Provide Tier 2 and Tier 3 technical support and troubleshoot hardware, software, printers, and mobile devices.

  • Manage and maintain Microsoft 365 services, including user administration, email security, and user permissions.

  • Install, configure, monitor, and maintain Windows servers and IT systems, including performing software updates and managing backups.

LS Tractor rating

2.9

Company rating: 2.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

499th of 499 rated machine equipment manufacturers

Job description

Job Title: Senior Systems & IT Support Engineer

Department: IT Supervisor: IT Manager Location: Raleigh, NC

Pay Type: Salaried

Hiring Range: DOQ

8- Hour Shift, Monday – Friday

 

Position Summary

The Senior Systems & IT Support Engineer is responsible for providing advanced technical support while managing the company’s IT infrastructure, Microsoft 365 environment, cybersecurity, and network operations. This position serves as the primary escalation point for complex technical issues and supports users across all company locations. The role also leads IT projects, works with vendors, and helps maintain a secure, reliable, and efficient IT environment.


Position Duties and Responsibilities

       IT Support

- Provide Tier 2 and Tier 3 technical support.

- Troubleshoot hardware, software, printers, and mobile devices.

- Resolve complex technical issues.

- Assist with employee onboarding and offboarding.

- Deploy and configure computers and other IT equipment.


Microsoft 365 Administration

- Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.

- Administer Entra ID users, groups, licenses, and MFA.

- Maintain email security and user permissions.


Systems Administration

- Install, configure, and maintain Windows servers and IT systems.

- Monitor system performance and availability.

- Perform software updates and patch management.

- Maintain backup and disaster recovery solutions.


Network Administration

- Support LAN, WAN, Wi-Fi, VPN, firewalls, and VLANs.

- Troubleshoot network connectivity issues.

- Coordinate with ISPs and network vendors.


Cybersecurity

- Maintain security policies and best practices.

- Monitor security alerts and respond to incidents.

- Manage endpoint protection and security software.

- Conduct employee cybersecurity awareness training.

- Assist with compliance and security documentation.


IT Projects

- Lead or assist with infrastructure and cloud projects.

- Support Microsoft 365 improvements and migrations.

- Implement new technologies and system upgrades.

- Coordinate IT projects with vendors and internal departments.


Vendor & Asset Management

- Manage IT vendors and support contracts.

- Purchase and track IT hardware and software.

- Maintain IT inventory and asset records.


Documentation

- Create and maintain technical documentation.

- Update IT procedures and knowledge base articles.

- Maintain network diagrams and system documentation.


Teamwork & Communication

- Work closely with all departments and external vendors.

- Provide excellent customer service.

- Communicate technical information clearly to non-technical users.

- Participate in team meetings and continuous improvement initiatives.


Minimum Requirements


Education & Experience

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

- 5+ years of IT support or systems administration experience.

- Experience supporting Microsoft 365 environments.

- Experience with networking and cybersecurity.

Technical Skills

- Microsoft 365 Administration

- Entra ID (Azure AD)

- Windows Server

- Windows 11

- Linux

- macOS

- TCP/IP, DNS, DHCP, VPN, VLANs

- Firewalls and wireless networking

- Backup and disaster recovery

- PowerShell (preferred)

- SQL knowledge (preferred)

Soft Skills

- Strong troubleshooting and analytical skills.

- Excellent communication and customer service.

- Ability to prioritize multiple tasks.

- Strong documentation skills.

- Ability to work independently and as part of a team.

- Willingness to learn new technologies.

Preferred Certifications

- Microsoft Certified

- CompTIA A+ (required)

- CompTIA Network+

- CompTIA Security+

- Microsoft 365 Administrator

- Azure Administrator Associate

- ITIL Foundation (preferred).

LS Tractor offers a competitive compensation package that includes:

  • Competitive Base Pay and Bonus Pay
  • Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
  • After 90-days – Company paid
    • Short-term Disability
    • Long Term Disability
    • Basic Life Insurance
  • After 90-days Optional Coverage
    • Dental
    • Vision
    • Accident Insurance
    • Optional Life Insurance
    • Cancer Insurance
  • Paid Vacation and Personal Days
  • 11 Paid Holidays
  • 401k with Company match after 1 year

What LS Tractor employees say

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Hours and flexibility

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