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Senior Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Amgen

Senior Electrical Engineer

Holly Springs, NC

$93.10K - $121.20K/yr

Senior Electrical Engineer What youwill do In this vital role you will be joining the Facilities ... Support factory acceptance testing working in partnership with global engineering during site ...

Amgen, Inc.

Senior Electrical Engineer

Holly Springs, NC · On-site

$93.10K - $121.20K/yr

Senior Electrical Engineer What you will do In this vital role you will be joining the Facilities ... Support factory acceptance testing working in partnership with global engineering during site ...

Amgen

Sr Engineer I - 2 Shift

Holly Springs, NC · On-site

$90.50K - $124.20K/yr

Join us and transform the lives of patients while transforming your career. SR ENGINEER I ... Identify, support, and/or lead implementation of engineering-based improvements or upgrades to the ...

Raymond

Senior Structural Engineer

Raleigh, NC · On-site +1

$97.70K - $132.70K/yr

Support business development activities and assist with expanding client relationships. * Sign and seal engineering documents as required. Job Requirements - Senior Structural Engineer * Bachelor ...

Procom Consultants Group

Senior Network Engineer

Durham, NC · On-site

$100.50K - $137.70K/yr

Senior Network Engineer Job Details Establish enterprise data network standards, analyze and ... Perform engineering, design and technical support for customer and internal networks. Coordinates ...

Intellectt INC

Senior DeltaV Engineer

Durham, NC · On-site

$100.50K - $131.90K/yr

Senior DeltaV Engineer Location: Durham, NC Job Summary: We are seeking a Senior DeltaV Engineer ... Provide hands-on support for batch configuration, commissioning, and startup activities

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Senior Support Engineer information

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$21.9K

$100.4K

$154.6K

How much do senior support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for senior support engineer in Raleigh, NC is $100,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Raleigh, NC? For Senior Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Senior Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Support Engineer jobs? Cities near Raleigh, NC with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Senior Instrumentation & Control Engineer - Power Generation

Senior Instrumentation & Control Engineer - Power Generation

Black & Veatch

Cary, NC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Black & Veatch rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

62nd of 349 rated engineering

Job description

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.  

Company : Black & Veatch Corporation  

Req Id : 113564 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

In this role, you will have the opportunity to:

  • Take a lead role on major power plant projects, guiding multidisciplinary I&C engineering teams through design, procurement, planning, and execution.
  • Drive technical studies and detailed design for power generation facilities, including Balance of Plant systems that support safe and reliable operations.
  • Integrate into established project teams, applying your expertise while taking on increasing responsibility as project needs evolve.
The Team

The Instrumentation & Control department is a global team specializing in instrumentation, control systems, wireless communications, networks, and cybersecurity for all BV Market Sectors and Solutions.  Our team provides a full range of services including consulting, master planning, assessments, conceptual design, detailed design, EPC, design-build, construction support, field services, testing, commissioning, resident engineering, staff augmentation, training, on-call services, and system implementation, configuration, and programing.

Black & Veatch's Power Providers focuses on the holistic demands for energy generation markets that include utilities, independent power producers and new non-traditional entrants adding to the much-needed supply of secure, clean power to our industries and communities. By joining our market sector, you will have the opportunity to put sustainable energy solutions into practice.  

Key Responsbilities

  • Working directly with the project team to generate engineering design documents and deliverables for systems related to the power plant (logics, network architecture diagrams, instrument lists, I/O Lists, instrument installation details, schematics and wiring drawings, calculations, studies, technical specifications, etc.). 

  • Lead major projects, teams, supervise and mentor lower-level engineers, review and provide oversight of their work or assignments. 

Preferred Qualifications
  • Previous I&C design experience for large scale power plants. 
  • Experience in developing control system network architecture diagrams, I/O list, instrument data sheets, control narratives, control logic diagrams, Piping and Instrumentation Diagrams (P&IDs) for control and instrumentation, and procurement specifications for I&C equipment.
  • Experience in instrumentation and process automation systems applications and selection. 
  • Excellent writing, presentation, and verbal communication skills.
  • Ability to be both an individual contributor and work effectively in teams.
  • Ability to accept both internal and external (client) feedback.
  • Willingness to learn processes and procedures specific to the power industry.
  • Maintain some flexibility in work hours, if required by the client or project. 
Minimum Qualifications

Requires a bachelor's degree in engineering from either a recognized accredited program in their home country or the country in which the professional is practicing or equivalent experience in Engineering work. Minimum of 11 years related work experience. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary.

Certifications

Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary.

Work Environment and Schedule
  • This position would require working in a typical office environment. The position may entail prolonged periods of sitting and computer use, and the professional would ideally be able to maintain focus and attention to detail throughout the workday. The position may also be require physical tasks during site visits, including crouching, grasping, and standing/walking for extended periods of time.
  • Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

#LI-KT1

Salary Plan
REG: Registered Engineering
Job Grade
017

Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click here. 

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

What Black & Veatch employees say

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About Black & Veatch

Sourced by ZipRecruiter

Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Industry

Civil engineering construction

Company size

10,000+ Employees

Headquarters location

Overland Park, KS, US

Year founded

1915

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