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Senior Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Amgen, Inc.

Clean Utilities Sr Engineer

Holly Springs, NC · On-site

$90K - $124K/yr

CLEAN UTILITIES SR. ENGINEER What you will do Let's do this. Let's change the world. In this vital ... Identify, support, and/or lead implementation of engineering-based improvements or upgrades in ...

Amgen

Clean Utilities Sr Engineer

Holly Springs, NC · On-site

$90K - $124K/yr

CLEAN UTILITIES SR. ENGINEER What you will do Let's do this. Let's change the world. In this vital ... Identify, support, and/or lead implementation of engineering-based improvements or upgrades in ...

Raymond

Senior Structural Engineer

Raleigh, NC · On-site +1

$97K - $132K/yr

Support business development activities and assist with expanding client relationships. * Sign and seal engineering documents as required. Job Requirements - Senior Structural Engineer * Bachelor ...

Procom Consultants Group

Senior Network Engineer

Durham, NC · On-site

$100K - $137K/yr

Senior Network Engineer Job Details Establish enterprise data network standards, analyze and ... Perform engineering, design and technical support for customer and internal networks. Coordinates ...

Central Employment Agency

Senior NPI Engineer

Durham, NC · On-site

$101K - $138K/yr

Due to continued growth, they are seeking a Senior NPI Engineer to support the introduction of cutting-edge products from prototype through to full-scale production. The Role Working at the interface ...

Intellectt INC

Senior DeltaV Engineer

Durham, NC · On-site

$100K - $131K/yr

Senior DeltaV Engineer Location: Durham, NC Job Summary: We are seeking a Senior DeltaV Engineer ... Provide hands-on support for batch configuration, commissioning, and startup activities

Staffingine LLC

Senior MES Engineer

Raleigh, NC · On-site

$101K - $139K/yr

Senior MES Engineer Job Location: Raleigh, NC Job Type: Full-Time * This position requires ... supporting a team, and attending project status meetings. * Also includes overseeing daily ...

Eaton

Senior Electrical Engineer

Raleigh, NC · On-site

$94K - $138K/yr

As a Senior Electrical Engineer, you will collaborate with cross-functional teams to ensure system ... This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap ...

Dell

Senior Systems Engineer

Raleigh, NC

$89K - $122K/yr

Senior Systems Engineer, Data ManagementOur field sales professionals rely on proactive technical support during the sales process - and our expert Systems Engineering team always steps up to the ...

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Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Raleigh, NC

Senior Support Engineer information

See Raleigh, NC salary details

$21.9K

$100.4K

$154.6K

How much do senior support engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior support engineer in Raleigh, NC is $100,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $121,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Raleigh, NC? For Senior Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Senior Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Support Engineer jobs? Cities near Raleigh, NC with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $100,381 per year, or $48.3 per hour.
Senior Electrical Engineer - Power Systems

Senior Electrical Engineer - Power Systems

Amgen, Inc.

Holly Springs, NC • On-site

$93K - $121K/yr

Full-time

Posted 14 days ago

Job description

Career Category
Engineering
Job Description
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX Batch facility will combine the latest in disposable technologies with traditional stainless-steel equipment to allow for maximum flexibility in operations. The FleX Batch facility will not only feature the best in-class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon-neutral company by 2027.
Senior Electrical Engineer - Power Systems
What you will do
In this vital role you will be joining the Facilities & Engineering (F&E) group and collaborate with the capital projects team to ensure projects meet the site standards and requirements. You will steer the projects electrical planning and design and support construction to ensure the projects are built and commissioned to Amgen standards.
Site design, construction, start-up, and operational readiness:
  • Support the design and equipment selection from an electrical perspective of process, utilities, and building systems to optimize quality and cost across the total life cycle of assets. Ensure appropriate use of technology, and alignment to best operation and maintenance standards/practices

  • Support factory acceptance testing working in partnership with global engineering during site installation, including reviewing protocols and resolving punch list items.

  • Provide engineering support during construction to the Capital Projects team, resolve technical issues, and ensure project objectives are met.

  • Execute and guide the commissioning and validation of systems to ensure their operational capability is aligned with requirements and GMP regulation and on-time project delivery. Support execution of engineering and performance qualification runs while providing hypercare support as needed.

  • Perform engineering assessments for plant equipment operations, implementing equipment modifications, and supporting engineering runs in support of new product/technology introductions as required.

Site Operations:
  • Responsible for Electrical engineering expertise for process, utilities, and building systems providing end-to-end support for operations.

  • Effectively collaborate with key customers and support groups to ensure reliable plant operations.

  • Work with EHSS in support of electrically related safety initiatives, plans, and investigations.

  • Lead identifying and implementing engineering based improvements or upgrades to process equipment systems. This may include developing business cases for improvements, identifying design requirements, and translating these requirements into process equipment/system design, specifications, and supporting the construction, startup, and validation of equipment.

  • Support delivery of capital projects with responsibilities for electrical design.

  • Ensure plant readiness and quality and regulatory compliance for internal audits, external agency audits, and partner audits.

  • Provide technical mastery and problem-solving leadership to proactively reduce production downtime. This includes leading technical root cause analysis and implementation of corrective/preventive actions for families of systems, as well as the use of AI tools for troubleshooting and fault analysis.

  • Lead new product/technology introductions by performing engineering assessments, equipment performance risk assessments, identifying gaps and owning their remediation, implementing equipment modifications, and supporting engineering runs.

  • Advance AI innovative solutions and technologies for implementation and to enable volume driven growth.

  • Represent Amgen with outside firms, technical societies and regulatory bodies.

  • Deploys engineering expertise from within the company (global and site-based authorities) as well as expertise from our industry to optimize Amgen's assets throughout their life cycle.

  • Provide rotational on-call support and ensure 24x7 day-to-day reliability for plant operations.

  • Up to 10% domestic/international travel.

What we expect of you
We are all different, yet we all use our unique contributions to serve patients! The Senior Engineer professional we seek is a strong collaborative individual contributor leader with these qualifications:
Basic Qualifications:
  • High school diploma / GED and 10 years of Engineering experience OR

  • Associate degree and 8 years of Engineering experience OR

  • Bachelor's degree and 4 years of Engineering experience OR

  • Master's degree and 2 years of Engineering experience OR

  • Doctorate degree

Preferred Qualifications:
  • *Professional registration, such as a Professional Engineer (PE) license.*

  • Strong leadership and collaboration skills, and the ability to approach technical issues with a science based mentality while providing clear direction within the area of expertise.

  • Familiarity and/or experience working in a regulated environment, pharmaceutical or biotechnology industries.

  • Knowledge of regulations (e.g. cGMP, building codes, fire codes, electrical codes, IEE, NEC, NETA, insurance - FM, OSHA, LEED, Energy codes) to ensure compliance.

  • Experience in the design and construction for medium voltage electrical distribution systems including switchgear, transformers and paralleling generators.

  • Knowledge of design and construction for 600V (and below) electrical distribution systems equipment including switchgear, panelboards, lighting / lighting control, power monitoring, generators, Life Safety Systems, and Lightning Protection Systems.

  • Ability to provide direction and guidance to external design firms to deliver capital projects

  • Ability to provide solutions to a large variety of technical problems of moderate to large complexity and scope.

  • Problem-solving skills to apply the application of scientific and engineering theory and calculations and creative skills in the development of hypotheses and approaches.

  • Independent, ambitious, organized, able to multi-task in project environments, and skilled in communication, facilitation, and teamwork.

  • Strong leadership, technical writing, and communication/presentation skills

  • Work schedule flexibility as required to support 24/7 operations.

  • Ability for domestic/international travel.

What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now and make a lasting impact with the Amgen team!
careers.amgen.com
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Range
115,494.60USD -156,257.40 USD

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