ZipRecruiter

Log In

1

Saas Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Qualys

Manager, Deal Desk, Americas

Raleigh, NC · On-site

$125K - $150K/yr

Americas Deal Desk Manager Department: Revenue Operations Reports To: Sr. Global Deal Desk Manager ... Operations, or Revenue Operations within a SaaS or other technology-based business. * Robust ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Prior experience managing or leading customer support teams within a high-growth SaaS environment. * Strong understanding of support operations, ticket management workflows, and KPI ownership.

PublicInput

Customer Support Manager

Raleigh, NC · On-site

The ideal candidate brings experience leading support operations in a fast-paced SaaS environment ... Lead and manage the day-to-day operations of the Technical Support team, including coaching ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

The ideal candidate brings experience leading support operations in a fast-paced SaaS environment ... Lead and manage the day-to-day operations of the Technical Support team, including coaching ...

FocusKPI

Marketing Operations Analyst

Raleigh, NC · On-site

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI

Marketing Operations Analyst

Raleigh, NC

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI

Marketing Operations Analyst

Durham, NC

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI

Marketing Operations Analyst

Durham, NC · On-site

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

Itron, Inc

Sr Manager Sales - East

Raleigh, NC · Hybrid

Balance operational leadership with strategic planning, dedicating time to coaching, futurefocused ... Experience selling SaaS or marketplace solutions with a strong focus on ARR growth and renewals.

Mondo

Marketing Operations & AI Strategist

Durham, NC · Remote

Background in high-growth or transformation-stage SaaS companies with a track record of rebuilding ... Experience leading change management initiatives tied to the introduction of new technologies and ...

BuildOps

Project Manager

Raleigh, NC · On-site

We connect field operations, projects, and back-office functions to create a single source of truth ... Construction, field service, or B2B vertical SaaS experience preferred.

next page

Showing results 1-20

All JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Raleigh, NC

Saas Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do saas operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for saas operations manager in Raleigh, NC is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
What are popular job titles related to Saas Operations Manager jobs in Raleigh, NC? For Saas Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Saas Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Saas Operations Manager jobs? Cities near Raleigh, NC with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you
Manager, Deal Desk, Americas

Manager, Deal Desk, Americas

Qualys

Raleigh, NC • On-site

$125K - $150K/yr

Full-time

Posted 10 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Americas Deal Desk Manager
Department: Revenue Operations
Reports To: Sr. Global Deal Desk Manager

We are looking for a motivated Deal Desk Manager to join our team and support the execution of deals across various customer segments.

Job Summary:

Lead our deal desk function in the Americas as the go-to partner for complex SaaS deals. As the Americas Deal Desk Manager, you'll drive efficient approvals, assist with commercial structuring, and ensure deals align with both customer needs and company goals.

Key Responsibilities:

  • Partner with Sales leadership to drive deal velocity while validating adherence to pricing, finance, and compliance policies.
  • Train and enable Sales teams on Deal Desk policies, quoting tools, and best practices.
  • Contribute to system enhancements and process automation to improve efficiency and scalability.
  • Manage the quote approval queue to ensure timely turnaround while maintaining in adherence to company guidelines.
  • Serve as the primary escalation point for quoting issues in the Americas.
  • Implement, document, and enforce deal desk processes, approval matrices, and escalation paths.
  • Bridge gaps between Sales, Finance, Legal, Product, and Customer Success to streamline deal execution.
  • Act as a strategic advisor to Sales leadership, helping craft deal strategies that maximize profitability and long-term customer value.
  • Balance customer requirements with company policies to achieve win-win outcomes.
  • Coordinate Deal Desk operations to provide consistent support during Americas business hours.
  • Lead, develop, and support Deal Desk team members based in the U.S. and outside of the US.

Qualifications:

  • Bachelor's degree required.
  • 5+ years of experience in Deal Desk, Sales, Sales Operations, or Revenue Operations within a SaaS or other technology-based business.
  • Robust understanding of SaaS pricing, SaaS contracts, and ASC 606 revenue recognition principles.
  • Strong skills within CRM and CPQ.
  • Ability to influence cross-functional stakeholders and drive alignment in a fast-paced environment.
  • Detail-oriented, with strong organizational skills and the ability to manage multiple priorities simultaneously.
  • Demonstrated ability to manage complex deal structures and navigate tradeoffs between business goals and customer needs.

*

The salary range for this position is $125,000 - $150,000 per year [For CA region only]. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

Apply