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Saas Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Lucid Software

Compliance Manager

Raleigh, NC · On-site

Own execution of core SaaS compliance programs including data mapping, privacy assessments, AB/AC ... Strong operational understanding of global data protection laws (such as GDPR and CCPA), emerging ...

Lucid Software

Compliance Manager

Raleigh, NC · On-site +1

Own execution of core SaaS compliance programs including data mapping, privacy assessments, AB/AC ... Strong operational understanding of global data protection laws (such as GDPR and CCPA), emerging ...

Jobtailor

Director, Revenue Operations

Morrisville, NC · On-site

$140 - $180/hr

Leading annual planning for revenue targets, quotas, and territories Requirements * 10+ years of progressive revenue operations experience in SaaS, including at minimum 5 years in management roles

FocusKPI

Marketing Operations Analyst

Raleigh, NC · On-site

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI

Marketing Operations Analyst

Durham, NC · On-site

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

TELUS Agriculture

Sales Manager

Durham, NC · On-site

Bachelor's degree in Business, Marketing, or related field; MBA a plus. * 3+ years of experience in sales operations, sales strategy, or sales management - SaaS, CPG/retail tech, or B2B enterprise ...

Steer

Partner Manager

Raleigh, NC · Remote

Industry & Ecosystem Experience: 4-7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair ...

Sas

Manager, Software Development

Cary, NC · On-site

$140 - $170/hr

Software Development Manager - Customer Intelligence 360 Web & Mobile Team - Hybrid, Cary, NC We're ... deployment, operational excellence, and support of SaaS in production. * Provide technical ...

Mondo

Marketing Operations & AI Strategist

Durham, NC · Remote

Background in high-growth or transformation-stage SaaS companies with a track record of rebuilding ... Experience leading change management initiatives tied to the introduction of new technologies and ...

LWC, Inc.

Security Operations L2 Support

Durham, NC · On-site

Symantec End Point protection management. • Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level • Using the Symantec SOC portal for analyzing the logs, user ...

LWC, Inc.

Security Operations L2 Support

Durham, NC

Symantec End Point protection management. Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level Using the Symantec SOC portal for analyzing the logs, user administration ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Raleigh, NC

Saas Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do saas operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for saas operations manager in Raleigh, NC is $61,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Raleigh, NC? For Saas Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Saas Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Saas Operations Manager jobs? Cities near Raleigh, NC with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $61,685 per year, or $29.7 per hour.

Compliance Manager

Lucid Software

Raleigh, NC • On-site

Full-time

Posted 27 days ago

Job description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Protecting Lucid and our users is core to our business. We're looking for a highly analytical and cross-functional compliance professional to join our close-knit legal team working alongside our Director of Legal, Compliance and Litigation. The ideal candidate will be an analytical thinker who asks lots of questions, and is able to efficiently manage lots of information. This position will collaborate with many of Lucid's business units to make sure we keep abreast of the constantly changing regulatory landscape and mitigate risk across our fast-growing SaaS environment, while maintaining our compliance conscious culture.
Responsibilities
  • Develop deep expertise in our products and technology stack to better understand data storage, user workflows, and internal processes.
  • Own execution of core SaaS compliance programs including data mapping, privacy assessments, AB/AC policy implementation, global sanctions compliance, data retention policies and vendor risk management.
  • Proactively update and maintain compliance documentation with attention to detail.
  • Deploy and maintain tools to track compliance related OKRs and measure and optimize the effectiveness of compliance programs and training initiatives.
  • Monitor, analyze and report on evolving global laws and regulations affecting the SaaS space, maintaining a specific focus on U.S. and EU developments.
  • Manage controls for internal and customer-facing artificial intelligence systems in alignment with emerging standards (e.g., EU AI Act risk classifications, ISO42001).
  • Partner directly with teams across Lucid to help them navigate regulatory considerations and implement controls related to products, vendors and business operations.
  • Design and deliver engaging, role-specific compliance training programs and compliance awareness campaigns to ensure Lucidites under their role in corporate compliance and the importance of it.
Requirements
  • Bachelor's degree in technology, legal, regulatory or a related discipline.
  • 5+ years of experience in privacy or compliance management within a B2B SaaS or cloud-native environment, heavily regulated industry or at a law firm or government agency.
  • Strong operational understanding of global data protection laws (such as GDPR and CCPA), emerging AI laws, traditional consumer protection frameworks, and the willingness to learn other global regulatory frameworks applicable to SaaS.
  • Demonstrated capability to work cross-functionally understanding the priorities of the business as a whole and of each department to thoughtfully implement compliance policies and procedures.
  • Outstanding verbal and written communication skills with a demonstrated ability to translate complex legal and regulatory frameworks into plain-language questions, tasks and explanations for all departments at Lucid.
  • Exceptional analytical skills to proactively spot control gaps, policy violations, and prioritize remediation paths.
  • A highly responsive and self-motivated professional with a genuine curiosity for technology, a rapid learning curve, and a proven ability to take immediate initiative, prioritize multiple urgent tasks, and provide suggestions when navigating complex, ambiguous situations.
  • A strong foundational understanding of how modern cloud software is built, how SaaS companies operate and how to navigate regulatory requirements around business realities.
Preferred Qualifications
  • Holding one or more relevant industry designations such as CIPP (Certified Information Privacy Professional), CISA (Certified Information Systems Auditor), or CRISC (Certified in Risk and Information Systems Control).
  • Direct experience implementing and managing automated compliance platforms (particularly OneTrust and Osano) and other common SaaS tools such as Jira, CSI, SFDC and Zendesk.
  • Practical exposure to evaluating the transparency, explainability, and bias risks of machine learning models or automated decision-making software in order to issue spot and provide advice to employees and teams implementing internal and customer facing AI initiatives.
  • Proven track record of designing, building, and scaling core privacy workflows (e.g. data mapping and DSR intake systems) with a strong passion for turning complex regulatory requirements into highly efficient, repeatable processes.

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