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Msp Manager Jobs in Raleigh, NC (NOW HIRING)

Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in pipeline development, deal velocity ...

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

MSP Sales Executive

Cary, NC · Hybrid

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Collaborate with and manage relationships with external Managed Service Providers (MSP) to ensure effective IT support and service delivery. * Lead IT projects from planning through execution ...

Senior Cloud Engineer

Raleigh, NC · Hybrid

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Senior IT System Administrator

Durham, NC · On-site

$77.90K - $105.60K/yr

Conduct access reviews, privilege management audits, and assist with vulnerability remediation across the environment. * Serve as an escalation point for the MSP SOC on IT-related security incidents ...

Facebook Administrator - Paid Internship

Raleigh, NC · Remote

$31.10K - $36.90K/yr

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

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Showing results 1-20

Msp Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do msp manager jobs pay per year?

As of May 28, 2026, the average yearly pay for msp manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Raleigh, NC? The most popular types of Msp jobs in Raleigh, NC are:
What are popular job titles related to Msp Manager jobs in Raleigh, NC? For Msp Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Raleigh, NC look for? The top searched job categories for Msp Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Msp Manager jobs? Cities near Raleigh, NC with the most Msp Manager job openings:
Manager, MSP Indirect Channels

Manager, MSP Indirect Channels

DoiT

Raleigh, NC • Remote

Full-time

Medical, PTO

Posted 13 days ago


Job description

Location
Our Manager, Indirect Channels, will be an integral part of our Sales team. This role is based remotely in the US.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
The Manager, Indirect Channels is responsible for leading and scaling a team of Account Executives focused on driving new logo acquisition through DoiT's partner ecosystem, with a primary focus on Managed Service Providers (MSPs) and Resellers.

This role will oversee the strategy, execution, and performance of partner-led sales motions across indirect channels. The Sales Manager will work closely with DoiT's Alliances, Product, Marketing, and regional leadership teams to build a predictable pipeline through partner referrals, co-sell engagements, and partner-led opportunities.

In this role, you will guide your team in sourcing, qualifying, and closing high-value opportunities introduced through MSP and Reseller relationships. You will ensure strong alignment between partner value propositions and measurable customer outcomes while establishing scalable processes that accelerate partner-driven revenue.

This is a quota-carrying leadership role responsible for team performance, pipeline development, and the overall success of the MSP and Reseller indirect sales motion.

Responsibilities:

  • Team Leadership & Development: Lead, coach, and develop a team of MSP/Reseller Account Executives responsible for partner-driven pipeline and revenue generation. Provide consistent guidance on opportunity strategy, deal execution, and partner engagement. Conduct regular pipeline reviews, forecasting, and performance management to ensure predictable revenue growth. Foster a high-performance culture centered around collaboration, accountability, and continuous learning.
  • Partner Ecosystem Strategy: Develop and execute the strategy for MSP and Reseller-driven revenue within the indirect channel. Work closely with the Alliances team to strengthen strategic partnerships and expand the ecosystem of high-value partners. Identify opportunities to improve co-sell processes, partner enablement, and pipeline generation across the MSP and Reseller landscape.
  • Pipeline Development & Sales Execution: Ensure the team consistently builds high-quality pipeline through partner referrals, joint selling motions, and partner-led opportunities. Support Account Executives in navigating complex multi-party sales cycles and positioning DoiT Cloud Intelligence™ effectively with partner-introduced customers. Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and value-driven deals.
  • Cross Functional Collaboration: Partner with Marketing to develop campaigns, events, and programs designed to generate pipeline through MSP and Reseller channels. Work closely with Product and GTM Strategy teams to provide market feedback on partner needs, industry trends, and customer demand signals. Ensure seamless transitions to Account Management following deal closure to support onboarding and long-term expansion.
  • Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in pipeline development, deal velocity, and partner engagement. Continuously refine processes and sales playbooks to improve efficiency and scalability across the indirect sales motion.

Qualifications

  • 7+ years of sales experience within B2B SaaS and/or cloud industries
  • 2+ years of sales leadership or team management experience
  • Strong background in channel sales, MSP partnerships, or reseller ecosystems
  • Proven track record of building and scaling partner-driven pipeline and revenue
  • Experience managing complex, multi-stakeholder sales cycles
  • Tool fluency with CRM, CPQ, and CLM platforms
  • Exceptional leadership, communication, and stakeholder management skills

Are you a Do'er?
Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we're here and happy we hit that 'apply' button.

Full-time employee benefits include:

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program

Many Do'ers, One Team
DoiT unites as Many Do'ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote



Do-It logo

About Do-It

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

51 - 200 Employees

Headquarters location

South Haven, MI, US

Year founded

1973

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