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Msp Manager Jobs in Raleigh, NC (NOW HIRING)

Computerbilities, Inc.

MSP Sales Executive

Cary, NC · On-site

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Computerbilities, Inc.

MSP Sales Executive

Cary, NC · On-site

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Computerbilities, Inc.

MSP Sales Executive

Cary, NC · On-site

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

AURA Technologies LLC

Operations Manager

Raleigh, NC · Hybrid

Project-manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * SupportAURA's compliance and security ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

Project-manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * Support AURA's compliance and security ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

Project-manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * Support AURA's compliance and security ...

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

KPMG US

Manager, Data Operations

Raleigh, NC · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

Celito Communications, Inc.

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Celito Communications

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

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Msp Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do msp manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for msp manager in Raleigh, NC is $57,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Raleigh, NC?

The most popular types of Msp jobs in Raleigh, NC are:

What are popular job titles related to Msp Manager jobs in Raleigh, NC?

For Msp Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Msp Manager jobs in Raleigh, NC look for?

The top searched job categories for Msp Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Msp Manager jobs?

Cities near Raleigh, NC with the most Msp Manager job openings:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

MSP Sales Executive

Computerbilities, Inc.

Cary, NC • On-site

$40K - $45K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Salary $40-$45K base, no cap on commissions.
Position Summary

As an MSP Sales Executive at Computerbilities, you will be a key player in driving business growth by identifying, qualifying, and closing new business opportunities. Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud offerings to small to mid-sized businesses. You will be responsible for developing strong relationships with prospects, understanding their business needs, and presenting tailored solutions that demonstrate our value as a trusted IT partner.

Key Objectives & Results (OKRs)

Objective: Drive revenue growth through new client acquisition
  • Key Result #1: Secure a minimum of $3,000/month in new Monthly Recurring Revenue (MRR) by the end of the third month
  • Key Result #2: Generate 10 new qualified sales opportunities per month
  • Key Result #3: Achieve a close rate of at least 20% on qualified sales opportunities
Objective: Build a robust sales pipeline
  • Key Result #1: Maintain a pipeline of at least $18,000 MRR in qualified sales opportunities
  • Key Result #2: Conduct a minimum of 10 discovery calls and five sales meetings per month

Key Performance Indicators (KPIs)

  • Number of new leads contacted per week
  • Number of appointments booked with qualified prospects
  • Number of proposals sent and deals closed
  • MRR added monthly/quarterly
  • Sales activity metrics (calls, emails, follow-ups)
  • CRM hygiene and pipeline accuracy
  • Customer acquisition cost vs. lifetime value (CAC: LTV)

Primary Responsibilities

  • Prospect and qualify new leads via cold calling, email campaigns, networking, and referrals
  • Conduct discovery meetings to assess prospect needs and align them with our service offerings
  • Prepare and present customized proposals and quotes
  • Close sales opportunities to achieve monthly and quarterly MRR targets
  • Accurately maintain and update the CRM with all sales activities and forecast data
  • Collaborate with marketing to optimize lead generation campaigns and follow-up processes
  • Participate in weekly sales meetings to review goals, track KPIs, and refine strategies
  • Attend industry events, local business groups, and networking meetings to expand reach

Skills & Qualifications

  • 2+ years of B2B sales experience (MSP, SaaS, or IT industry preferred)
  • Proven track record of hitting sales targets and KPIs
  • Strong communication, negotiation, and presentation skills
  • High level of professionalism and customer-centric mindset
  • Self-motivated with excellent time management and organizational abilities
  • Proficient with CRM tools (e.g., HubSpot)
  • Understanding of managed services, cybersecurity, and cloud technology (preferred but not required; training available)

Compensation & Benefits

  • Base salary (40) + (Q: What do you need to cover expenses?) uncapped commission structure (commission will be 2X MRR, 1st paid out once onboarded, then second 6 months in, 1.5% ARR for renewals) + SPIFs (for every qualified sales call sat, +$100.00), then base+ commission + draw payback) 
  • Health insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Ongoing sales and technical training
  • Growth opportunities within a fast-paced, entrepreneurial environment
Please note salary is $40-$45K base, no cap on commissions.