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Msp Manager Jobs in Raleigh, NC (NOW HIRING)

CREO

Senior Manager- MSP

Durham, NC · On-site

OVERVIEW As a Senior Manager, you will play a key leadership role in guiding clients through ... of MSP experience or similar work experience * Bachelor's degree in relevant field * Proven ...

CREO

Senior Manager- MSP

Durham, NC · On-site

OVERVIEW As a Senior Manager, you will play a key leadership role in guiding clients through ... of MSP experience or similar work experience * Bachelor's degree in relevant field * Proven ...

Creo Inc

Senior Manager- MSP

Durham, NC · On-site

OVERVIEW As a Senior Manager, you will play a key leadership role in guiding clients through ... of MSP experience or similar work experience * Bachelor's degree in relevant field * Proven ...

Computerbilities, Inc.

MSP Sales Executive

Cary, NC · On-site

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Computerbilities, Inc.

MSP Sales Executive

Cary, NC · On-site

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Computerbilities, Inc.

MSP Sales Executive

Cary, NC · On-site

$40K - $45K/yr

Your primary mission is to sell our managed IT services, cybersecurity solutions, and cloud ... MSP, SaaS, or IT industry preferred) * Proven track record of hitting sales targets and KPIs

Studycast

Director of Cloud Operations

Raleigh, NC · On-site

Key Responsibilities MSP & IT Operations Management * Own the day-to-day and strategic relationship with our IT operations MSP, including contract negotiation, renewals, and pricing. * Define and ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

Project-manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * Support AURA's compliance and security ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

Project-manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * Support AURA's compliance and security ...

AURA Technologies LLC

Operations Manager

Raleigh, NC · Hybrid

Project-manage IT and security initiatives in coordination with our external MSP and IT partners, helping keep work on scope, schedule, and deliverables. * SupportAURA's compliance and security ...

AURA TECHNOLOGIES LLC

Operations Manager

Raleigh, NC · On-site

Project‑manage IT and security initiatives in coordination with our external MSP and IT partners ... What We're Looking For * Strong project management skills, with a proven ability to run ...

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

KPMG US

Manager, Data Operations

Raleigh, NC · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

Guardz

Customer Success Manager

Raleigh, NC

You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to ... Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement ...

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Msp Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do msp manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for msp manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Raleigh, NC?

The most popular types of Msp jobs in Raleigh, NC are:

What job categories do people searching Msp Manager jobs in Raleigh, NC look for?

The top searched job categories for Msp Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Msp Manager jobs?

Cities near Raleigh, NC with the most Msp Manager job openings:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

Senior Manager- MSP

Durham, NC • On-site

CREO
See more jobs at CREOexternal

Full-time

Posted 20 days ago

Job description

JOB DESCRIPTION OVERVIEW
As a Senior Manager, you will play a key leadership role in guiding clients through onboarding to managed services and driving the client experience throughout the lifecycle. You will exercise an elevated level of responsibility and autonomy, and will take charge of broad team efforts to deliver a seamless client experience. You will drive operational maturity with minimal oversight, manage diverse stakeholder relationships, and significantly contribute to business development initiatives. This role requires a forward-thinking leader who is deeply knowledgeable about emerging technology tools and support models, and is driven to advance the firm as an authority in innovative support solutions. You will also be instrumental in identifying new opportunities for growth, fostering relationships with key clients, and advancing the firm's reputation in the technology space.
POSITION RESPONSIBILITIES
1. Own and evolve solution sets for managed services, onboarding and customer satisfaction.
  • Provide leadership over IT support models and support toolset to include but not limited to; Remote Monitoring and Management (RMM) platform, Patching, Backup platform, EDR/MDR, compliance and knowledge management and documentation, and AI / Automation tools
  • Drive new client onboarding processes and optimization
  • Design the client experience and develop Key Performance Indicators (KPIs) to measure client sentiment and satisfaction
  • Develop playbooks for remedial tactics to continually drive client satisfaction
  • Lead the development and delivery of Client Business Reviews to drive net revenue retention
  • Your ability to translate complex IT concepts to both technical and non-technical audiences will be essential in ensuring alignment with clients
  • Maintain personal billable utilization at the rate of 1700 hours per year

2. Develop client experience processes, tools, techniques and deliverables.
  • Onboarding processes, communication plans, work plans, RACI charts and success criteria
  • Welcome packets, client portals and experience collateral
  • Select and configure client sentiment and feedback channels, tools, benchmarks and reporting
  • Establish formal problem/root cause analyses
  • Develop support SOPs and SLA reporting
  • Develop client Runbooks in the knowledge management portal
  • Build churn/risk management playbooks

3. Value communication.
  • Lead business review design, ROI/value reports quantifying what is/was delivered to client
  • Build roadmap review format and collaborate with technical team for regular roadmap creation

4. AI-Enablement.
  • AI-assisted ticket triage/routing
  • Predictive churn modeling using support data+
  • AI assisted BUSINESS REVIEW prep and development across internal platforms
  • Sentiment trend analysis across communication mode

5. Mentor and develop junior team members.
  • Actively mentor and develop junior team members, fostering a collaborative team environment
  • Provide guidance on project management, client interaction, and skill development
  • Foster a culture of continuous learning, to help cultivate the next generation of leaders within the firm

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE
  • 8+ years of MSP experience or similar work experience
  • Bachelor's degree in relevant field
  • Proven experience leading the administration and support of Enterprise IT environments
  • Proven experience leading projects covering IT strategy, support model, digital transformation, and/ or enterprise optimization projects
  • Strong leadership skills with experience in managing teams, mentoring junior staff, and overseeing client engagements
  • Extensive expertise in modern IT trends, including cloud computing, AI, machine learning, data analytics, and cybersecurity
  • Advanced proficiency in Excel, PowerPoint, and Word, with a strong ability to create technical roadmaps, models, and presentations
  • Demonstrated success in business development, including client acquisition, proposal writing, and growing client relationships
  • Exceptional verbal and written communication skills, with the ability to influence and present complex concepts to senior-level stakeholders
  • Strong analytical and problem-solving skills, with the ability to design innovative IT solutions that drive business outcomes
  • Proven ability to manage and execute multiple, concurrent projects while maintaining high-quality results
  • Preferred: Master's or equivalent post graduate degree (or post-graduate degree in process)
  • Preferred: CCNA, M365/Azure, RMM, ITIL certifications
Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.

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