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Ticketing Manager Jobs in Raleigh, NC (NOW HIRING)

Koniag, Inc.

SOC Analyst

Durham, NC · On-site

... Management logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

kgs

SOC Analyst

Durham, NC

... Management logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

kgs

SOC Analyst

Durham, NC · On-site

... Management logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

Etix

Director of Security

Morrisville, NC · On-site

As the largest independent ticketing company in North America, we support 2,000+ venues with ... Vulnerability management * Identity and access management * Encryption and key management

krg technology inc

Service Desk L2

Cary, NC

Use trouble ticketing system to accept assignments, document work events, complete requests and ... management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM)

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Ticketing Manager information

See Raleigh, NC salary details

$32.6K

$103.7K

$175.9K

How much do ticketing manager jobs pay per year?

As of May 30, 2026, the average yearly pay for ticketing manager in Raleigh, NC is $103,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $128,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticketing Manager, and why are they important?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges Ticketing Managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What does a Ticketing Manager do?

A Ticketing Manager oversees the ticket sales operations for events, venues, or organizations. They are responsible for managing the ticketing system, supervising ticket office staff, and ensuring accurate and efficient ticket distribution. Their duties often include setting ticket prices, monitoring sales trends, resolving customer issues, and coordinating with event promoters and organizers. Ticketing Managers play a key role in maximizing revenue and providing a smooth experience for customers purchasing tickets.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What are popular job titles related to Ticketing Manager jobs in Raleigh, NC? For Ticketing Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ticketing Manager jobs in Raleigh, NC look for? The top searched job categories for Ticketing Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticketing Manager jobs? Cities near Raleigh, NC with the most Ticketing Manager job openings:
Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $103,661 per year, or $49.8 per hour.

L1 Service Desk Analyst

Purple Drive Technologies

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Posted 14 days ago

Job description

Overview:
Position: L1 Service Desk Analyst
Location: Raleigh, NC (Onsite)
Core Responsibilities
  • Initial Point of Contact: Act as the first point of contact for internal employees needing technical assistance with hardware, software, applications, and network-related issues.
  • Ticket Management: Log, categorize, prioritize, and track all incoming incidents and service requests in the ITSM/ticketing system.
  • Troubleshooting & Resolution: Diagnose and resolve common technical issues on first contact by following documented procedures and knowledge base articles.
  • Escalation: Escalate unresolved or complex issues to L2/L3 support teams, ensuring complete documentation and effective handoff.
  • User Communication: Provide timely updates to users regarding the progress and resolution of their tickets, ensuring a positive support experience.
  • Knowledge Base Contribution: Document troubleshooting steps, solutions, and best practices to enhance the IT knowledge base and improve future issue resolution.
Typical Qualifications
  • Technical Knowledge: Familiarity with operating systems (Windows, macOS), basic networking concepts, and enterprise tools like Microsoft Office 365.
  • Soft Skills: Strong communication and interpersonal skills, customer-service mindset, and the ability to remain calm under pressure.
  • Problem-Solving: Strong analytical skills and the ability to resolve issues quickly and effectively.
  • Multitasking: Capable of managing multiple incidents simultaneously and prioritizing work in a dynamic, fast-paced environment.
  • Ticketing Systems: Experience with ITSM/ticketing tools such as ServiceNow, JIRA, or similar.
  • Education & Certifications: Associate's degree in IT, technical certifications (CompTIA A+, ITIL, etc.), or equivalent work experience preferred.

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