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Ticketing Manager Jobs in Raleigh, NC (NOW HIRING)

kgs

SOC Analyst

Durham, NC

... Management logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

Koniag, Inc.

SOC Analyst

Durham, NC · On-site

$31 - $40/hr

... Management logs. This role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

kgs

SOC Analyst

Durham, NC

... Management logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

kgs

SOC Analyst

Durham, NC

... Management logs. This role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

Koniag, Inc.

SOC Analyst

Durham, NC · On-site

... Management logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. The ...

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Showing results 1-20

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Raleigh, NC

Ticketing Manager information

See Raleigh, NC salary details

$32.6K

$103.7K

$175.9K

How much do ticketing manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for ticketing manager in Raleigh, NC is $103,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $128,800.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as executive-level positions like CEOs, CFOs, and other C-suite executives can earn $500,000 or more annually, often including bonuses and stock options. Certain specialized medical professionals, successful entrepreneurs, and top-tier investment bankers may also reach or exceed this income level, typically requiring extensive experience, advanced skills, and leadership responsibilities.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior media executives, producers, or directors can earn $150,000 or more annually. These positions often require extensive experience, strong leadership skills, and proficiency with industry-standard tools and platforms.

What are the key skills and qualifications needed to thrive as a Ticketing Manager, and why are they important?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

Which airline pays the most for a ticket agent?

Among airlines, some of the highest-paying ticket agent positions are found at major carriers such as Delta Air Lines, American Airlines, and United Airlines. Salaries can vary based on experience, location, and seniority, with experienced agents earning higher wages and additional benefits often included. Certification and familiarity with airline reservation systems can also influence compensation levels.

What does a ticketing manager do?

A ticketing manager oversees the sale and distribution of event tickets, manages ticketing systems, and coordinates with sales channels to ensure smooth operations. They often analyze sales data, set pricing strategies, and ensure compliance with ticketing policies, requiring skills in customer service, organization, and familiarity with ticketing software.

What are some common challenges Ticketing Managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.
What job categories do people searching Ticketing Manager jobs in Raleigh, NC look for? The top searched job categories for Ticketing Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticketing Manager jobs? Cities near Raleigh, NC with the most Ticketing Manager job openings:
Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $103,661 per year, or $49.8 per hour.
NC Help Desk Support Technician (Field/Onsite) (67575)

NC Help Desk Support Technician (Field/Onsite) (67575)

Volunteers of America Chesapeake and Carolinas

Durham, NC

$25.50/hr

Full-time

Posted 6 days ago

Job description

The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and application software and field support. In addition, the position is responsible for regional support and participation in various ITS team meetings based on strategic plan and/or organizational efforts. This position requires working in the office for four days each week, with one day designated for remote work. There is a possibility of reducing in-office days depending on program needs and at the discretion of the ITS Manager.

**Please note:  This position requires travel up to 50% within the NC region. 

**Company Vehicle will be used for site visits for technical support.  You must have a valid drivers license.**

RESPONSIBILITIES

User Support and Ticketing System

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, printers, cell and desk phones.
  • Respond to all queries over the phone and via email.
  • Monitor ticket queue, ensure response time and ensure First contact triage/info gathering
  • When needed conduct new hire on boarding of new staff.
  • Follow up with customers to ensure the issue has been resolved in satisfaction.
  • Assist as necessary in retrieving and presenting necessary reports and documents.

System Set-Up and Monitoring

  • Set up and manage user accounts and permissions to consent access to a network.
  • Upholding and testing security, blocking unapproved access through Microsoft 365 Admin Security Center.
  • Setting up the Organization’s computer system to meet specific business goals of VOACC staff and new hires in the respective areas.
  • Monitoring day-to-day computer performance. 
  • Update and maintain the computer inventory and equipment via Zendesk & Paycom.

Systems Management

  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and audio-visual systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users through Active Directory accounts.
  • Assist in technical upgrading and maintaining of entire desktop systems. PC updates and software installation are complete 100%
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff hardware and software usage.

EFFECT ON END RESULT

  • Resolves and closes tickets within 48 hours of ticket handling. 
  • Customer service and response time is rated at exceeding expectations.
  • Ensures all users are trained and prepare to do self-trouble shooting when possible.
  • Provide creative and innovative ways to address concerns from users.
REQUIREMENTS
  • Associate’s degree in related fields (Computer Science, telecommunications, etc)
  • Minimum two (2) to five (5) years of experience as a Helpdesk Technician, ITS Specialist or similar position.
  • Experience working in a human services and/or healthcare environment where Hitech HIPAA policies and electronic medical records are part of the technology team support or willing to learn preferred.
  • Experience with password resets, Desktop trouble shooting, applications support.
  • Excellent proven experience providing Desktop Support, Active Directory, Office 365, and various Cloud application services.  
  • Excellent experience in customer service for Microsoft teams, Zoom and Zendesk or ticketing management like system.
  • Experience supporting users that work on a 24/7 schedule. 
  • Ability to travel when needed to perform field work and on-site support required.
  • Able to work in a fast-changing environment where you must be flexible and learn quickly.
  • Excellent communication skills verbal and written.
  • Excellent customer service and response time for user needs.
  • Excellent research and troubleshooting abilities without supervision.
  • Creative, innovative and a self-starter with an understanding of systems operations.
  • Bilingual in any language a plus.

PHYSICAL REQUIREMENTS

  • The ability to safely transport oneself and/or equipment when and if needed. 
  • The physical ability to stand, sit, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light maintenance activities and operate office equipment.
  • Move and lift objects up to 30 pounds such as computers, monitors, files, etc.
  • Operate office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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