We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
The Role
Join our dynamic team as an MSP Support Technician II, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clients.
We're seeking a seasoned IT professional who exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.
We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.
Responsibilities
Troubleshoot advanced hardware/software issues (drivers, application errors, Windows updates).
Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive).
Configure and troubleshoot firewalls, routers, and VPN connections.
Support Active Directory, GPOs, and Windows Server administration.
Work with backup solutions (Datto, Veeam) and assist with data recovery.
Support cloud-based and virtual desktop environments (Azure Virtual Desktop, Citrix).
Create documentation and knowledge base articles for recurring issues.
Train and mentor L1 technicians.
Qualifications
Requirements:
Technical Skills:
Soft Skills:
Certifications (Preferred but Not Required):
HR Information
- $65-$75k annually
- Medical, Dental, Vision benefits
- Life and Disability Insurance
- 401K with up to 4% match
- Paid Vacation and Personal Time Off.
- Fuel Stipend for local travel
- Professional Development Training Program
- Full-time, in Office (8:30 AM to 5:30 PM, M-F)