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Msp Manager Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... MSP, through relevant, demonstrable, technical qualifications/experience • Good organizational, time management and prioritization skills • Strong written and verbal skills and the ability to ...

TriOptus LLC

Office Services Coordinator

Raleigh, NC · On-site

Is the hiring manager the same as the timecard approver? YES * Is this a GWS position? YES * Do you want the MSP to prescreen candidates prior to release to you? YES * What is the property ID? 10999

Egnyte

Sales Development Representative

Raleigh, NC · On-site +1

$27.50/hr

Identify, research, and recruit new MSP partners through outbound outreach, campaigns, and event ... Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring ...

N-able

Senior Solutions Engineer

Morrisville, NC · Hybrid

$51.75 - $66.75/hr

Be the voice of our partners in technical talks with Product Management and Development. Show them ... MSP or in selling to MSPs. · Strong communication and presentation skills, with the ability to ...

ATR International

Java Developer

Durham, NC · On-site

$48 - $62.25/hr

We understand how to operate effectively within managed staffing programs and have significant experience working with leading VMS and MSP providers. Our clients range from emerging start-ups to ...

ATR International

Java Developer

Durham, NC · On-site

$48 - $62.25/hr

We understand how to operate effectively within managed staffing programs and have significant experience working with leading VMS and MSP providers. Our clients range from emerging start-ups to ...

StoredTech

Marketing Coordinator

Raleigh, NC · On-site

$24 - $27/hr

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success ...

StoredTech

Marketing Coordinator

Raleigh, NC · On-site

$41K - $56K/yr

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success ...

Kaygen Inc.

Engineer3, Process Validation

Durham, NC · On-site

... Managed Service Providers (MSP) across a wide variety of industries. Job Title: Engineer3, Process Validation Location: Durham NC Duration: 12-month contract On site, 5 days at week, Industrial ...

New

Catapult

Field Technician I

Raleigh, NC · On-site

$40K - $50K/yr

ThinkTech is a Managed IT Services Provider helping businesses operate more securely, efficiently ... Desktop Support, onsite technical support, or MSP experienceExperience with ConnectWise or similar ...

Aligned TG

AWS Solutions Architect

Raleigh, NC · On-site

$63 - $82.50/hr

... MSP organization. • Background in application modernization, migration frameworks, or data platform architecture. • Familiarity with sales tools (Salesforce, HubSpot) and pipeline management ...

Catapult

Field Technician I

Raleigh, NC · On-site

$40K - $50K/yr

ThinkTech is a Managed IT Services Provider helping businesses operate more securely, efficiently ... Desktop Support, onsite technical support, or MSP experience * Experience with ConnectWise or ...

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All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Raleigh, NC

Msp Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do msp manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for msp manager in Raleigh, NC is $57,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Raleigh, NC? The most popular types of Msp jobs in Raleigh, NC are:
What are popular job titles related to Msp Manager jobs in Raleigh, NC? For Msp Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Raleigh, NC look for? The top searched job categories for Msp Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Msp Manager jobs? Cities near Raleigh, NC with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 64% In-person, 9% Hybrid, and 27% Remote job distribution, with an average salary of $57,860 per year, or $27.8 per hour.

Service Desk or Helpdesk

HCL America Inc

Cary, NC • On-site

$18.50 - $25/hr

Full-time

Re-posted 12 days ago

Job description

Company Description
About HCL
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ 'Ideapreneurs' working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Description
Job Title: Service Desk
Job Location: Cary NC 27518
Job Type: Fulltime
Job Description:
Main Responsibilities
• Provide effective IT support services across all clients both onsite and remotely.
• Comfortable to work in 24x7 environment.
• To ensure that all incidents are closed within SLA
• To ensure that all installations are completed in a timely and professional fashion and that deadlines are either achieved or exceeded upon
• Working with customers and internal teams to ensure operational and service excellence is delivered and maintained
• Providing end-user, desktop support
• Supporting and maintaining MS Server/Desktops
• Supporting and maintaining Office 365 Solutions and G Suite Solutions
• Escalate IT issues within the team where necessary
• Setting up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Troubleshoot desktop and system problems, diagnose and solve hardware/software
Service Management /Identity Management
• Managing user account across applications running on various platforms like O365 Administrator, Windows Active Directory, etc.
• Create and administer LAN (Domain) accounts of the users.
• Create and administer various shared resources e.g. Distribution Lists, Directories and provide permissions to the user as required by them.
• Standardize the network resources as per the client requirement.
• Ensure that the customer has the appropriate access to the tools to support the business in an efficient way.
• System Administrator for the User Account Maintenance and Incident Management Systems.
• Create LAN (Domain) and/or E-mail account for the users and administer them.
• Grant permissions on various network resources available to users.
• Creation and administration of Global groups.
• Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
• Creation of New Directories as per the customer guidelines and grant permissions on them.
• Creation, modification and deletion of user accounts on different Servers.
• Creation, Modification and deletion of user accounts on Client managed systems & applications.
Behaviors:
• Works within the team and assists others, where required, to achieve a common goal
• Listens to and is open to ideas and suggestions from others
• Use initiative to ensure that high importance deadlines and SLAs are met
• Takes every opportunity to go the extra mile for the company
• Demonstrates enterprise by continually enhancing themselves and their workplace
• Demonstrates enterprise by suggesting ways to develop the business processes and by being proactive
• Acts a champion for the importance of customer experience within the business
• Always willing to cooperate and assist
• Acts as a true ambassador for the business
• Understands impact of own behavior and language on others and modifies as appropriate
Qualification:
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
• Understanding of ITIL framework
• 1+ years working on or leading a technical service desk for a MSP
• Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience
• Good organizational, time management and prioritization skills
• Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
• The ability to communicate confidently and clearly to customers both face to face and over the telephone Experience with various operating systems, and diverse technical environments and software troubleshooting.
• Excellent customer service orientation and verbal communication skills
• Advanced analytical thinking and problem-solving skills
• High Standard of Incident and Problem management
• Previous experience using helpdesk applications
• Active Directory administration.
• Exchange administration
• O365 administration
• Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
• ITIL Certified
• Windows XP, 7, 8, 10
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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