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Msp Manager Jobs in Raleigh, NC (NOW HIRING)

Guardz

MDR Manager

Raleigh, NC · On-site

... tenant MSP environments. As a hands-on leader, you will oversee day-to-day MDR operations ... threat management across M365 and Google Workspace). * Hands-on experience with Google BigQuery ...

StoredTech

Project Manager

Raleigh, NC · On-site

$80K - $100K/yr

StoredTech is a fast-growing Managed Services Provider (MSP) delivering cutting-edge IT solutions that help businesses scale efficiently and securely. With a strong focus on client success ...

IQVIA

Clinical Program Manager

Durham, NC · On-site

$93K - $285K/yr

Microsoft Project (MSP) expertise is a must-have, as well as developed analytic skills. Key collaborators are the Clinical Lead for site management, the Project Vendor Manager, the Project Management ...

IQVIA

Clinical Program Manager

Durham, NC

$93K - $285K/yr

Microsoft Project (MSP) expertise is a must-have, as well as developed analytic skills. Key collaborators are the Clinical Lead for site management, the Project Vendor Manager, the Project Management ...

IQVIA, Inc.

Clinical Program Manager

Durham, NC · On-site

$93K - $285K/yr

Microsoft Project (MSP) expertise is a must-have, as well as developed analytic skills. Key collaborators are the Clinical Lead for site management, the Project Vendor Manager, the Project Management ...

Aligned TG

Cloud Engagement Manager

Raleigh, NC · On-site

Required : • 8+ years of experience managing enterprise cloud or technology programs, preferably within AWS, consulting, or MSP environments. • Proven success delivering complex AWS initiatives ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

... MSP, through relevant, demonstrable, technical qualifications/experience Good organizational, time management and prioritization skills Strong written and verbal skills and the ability to produce ...

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Msp Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do msp manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for msp manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Raleigh, NC?

The most popular types of Msp jobs in Raleigh, NC are:

What job categories do people searching Msp Manager jobs in Raleigh, NC look for?

The top searched job categories for Msp Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Msp Manager jobs?

Cities near Raleigh, NC with the most Msp Manager job openings:

Infographic showing various Msp Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

Systems Engineer Information Technology Raleigh, NC

Raleigh, NC • On-site

REYNOLDS & REYNOLDS CO
11 - 50 employees
Learn more about REYNOLDS & REYNOLDS COexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a highly skilled Systems Engineer with strong server, hybrid cloud, and networking experience. This role will support both escalated service requests (Level 2‑3) and assist our Cloud Migration and Projects teams with Azure environment work, hybrid domain configurations, and infrastructure deployments. The ideal candidate will confidently navigate Azure AD / Entra ID, Windows Server, Active Directory, networking, and cloud migration workflows in a fast‑paced MSP environment.

Responsibilities
  • Prioritize, work, and resolve Level 2–3 tickets in the Engineering Ticket Queue
  • Serve as an escalation point for complex server, cloud, and network‑related issues
  • Support cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server‑to‑cloud transitions
  • Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, DNS, and related services
  • Configure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routing
  • Evaluate customer systems and networks to identify performance bottlenecks and lead remediation efforts
  • Participate in the planning and deployment of new infrastructure, including servers, cloud resources, and network hardware
  • Ensure high availability and reliability of client network and system resources
Requirements
  • Minimum 5 years of industry experience with at least 2 years in an MSP environment
  • Seasoned in Exchange Management, Server Management, Service Migrations, and Virtual Machines
  • Strong knowledge of Active Directory, replication, DNS, Group Policy, and IIS services
  • Proficient with firewall management, routing, security policies, NAT translation, port forwarding, VPN management, VLANs, DNS, DHCP, diagnostics, and logging
  • Experience with Cisco networking: routing protocols and CLI
  • Experience managing/setup of Microsoft 365 and GSuite
  • Familiarity with Microsoft Server products and Microsoft Exchange Server
  • Comfortable with VoIP applications and AWS deployments
  • Ability to solve complex problems in a fast‑paced environment and follow through to resolution
Benefits
  • Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Paid vacation, sick days, and eight paid holidays
  • Referral bonuses
  • Professional development and training
  • Promotion from within

Reynolds and Reynolds is an equal opportunity employer.

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