ZipRecruiter

Log In

1

Network Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Amazon

Operations Manager

Durham, NC

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Durham, NC · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Sr. Operations Manager

Smithfield, NC · On-site

... network. • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their ...

IONNA LLC

Facilities Operations Manager

Raleigh, NC · On-site

$95/hr

About the Role IONNA is building a national EV charging network from the ground up - fast. Our Facilities Operations Manager plays a missioncritical role in keeping our sites safe, reliable, and ...

IONNA LLC

Facilities Operations Manager

Raleigh, NC · On-site

$95/hr

About the Role IONNA is building a national EV charging network from the ground up - fast. Our Facilities Operations Manager plays a mission-critical role in keeping our sites safe, reliable, and ...

IONNA LLC

Facilities Operations Manager

Raleigh, NC

$95/hr

About the Role IONNA is building a national EV charging network from the ground up - fast. Our Facilities Operations Manager plays a missioncritical role in keeping our sites safe, reliable, and ...

Amazon

Operations Manager - Durham, NC

Durham, NC · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager - Durham, NC

Durham, NC · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

next page

Showing results 1-20

All JobsNetwork Operations JobsNetwork Operations Manager JobsNetwork Operations Manager Jobs in Raleigh, NC

Network Operations Manager information

See Raleigh, NC salary details

$21.4K

$98.8K

$142.4K

How much do network operations manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for network operations manager in Raleigh, NC is $98,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $110,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Network Operations Managers, and how can they be effectively addressed?

Network Operations Managers often encounter challenges such as minimizing network downtime, managing multiple priorities, and ensuring rapid response to incidents. Balancing proactive maintenance with reactive troubleshooting requires strong organizational skills and close collaboration with IT teams, vendors, and sometimes clients. Effective communication, implementing robust monitoring tools, and fostering a culture of continuous improvement can help address these challenges and maintain network reliability.

What are Network Operations Managers?

Network Operations Managers are professionals responsible for overseeing the day-to-day operations, maintenance, and performance of an organization's computer networks. They manage teams of network engineers and technicians, ensure network reliability and security, and handle incidents or outages. Their role includes planning for future network needs, implementing upgrades, and ensuring compliance with industry standards. They also coordinate with other departments to align network services with business goals.

What is the difference between Network Operations Manager vs Network Engineer?

AspectNetwork Operations ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+Requires similar certifications such as Cisco CCNA, CCNP, or CompTIA Network+; often more technical focus
Work EnvironmentOversees network teams, manages operations, and ensures network reliability in enterprise settingsDesigns, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software
Employer & Industry UsageCommonly employed by large corporations, service providers, and government agenciesFound in various industries, including IT firms, telecom, and corporate IT departments

The main difference is that Network Operations Managers focus on overseeing network performance, managing teams, and strategic planning, while Network Engineers are more involved in the technical design, implementation, and troubleshooting of network systems. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Network Operations Manager, and why are they important?

To excel as a Network Operations Manager, you need a solid background in network administration, troubleshooting, and IT management, typically backed by a relevant degree and experience in network operations. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ITIL frameworks, and certifications like CCNP or CompTIA Network+ are commonly required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to network issues. These competencies are essential to ensure network reliability, minimize downtime, and drive operational efficiency in business-critical environments.
What are the most commonly searched types of Network Operations jobs in Raleigh, NC? The most popular types of Network Operations jobs in Raleigh, NC are:
What are popular job titles related to Network Operations Manager jobs in Raleigh, NC? For Network Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Network Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Network Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Network Operations Manager jobs? Cities near Raleigh, NC with the most Network Operations Manager job openings:
Network Operations Manager jobs near you
Infographic showing various Network Operations Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $98,830 per year, or $47.5 per hour.

Manager, Network Operations

One Source Communications LLC

Raleigh, NC

$82K - $110K/yr

Full-time

Re-posted 10 days ago

Job description

Overview

The Network Operations Manager is responsible for leading the frontline technical support team to ensure timely, professional, and effective resolution of internal and client-reported IT issues. This role oversees day-to-day network operations, manages staff performance, and drives continuous improvement in service delivery and user satisfaction. 

Responsibilities
  • Lead and manage the customer-facing helpdesk team to deliver timely, high-quality technical support to external clients 
  • Ensure exceptional client experience through efficient handling of service requests, incidents, and escalations 
  • Monitor ticket queues, response times, and resolution rates to meet or exceed SLAs 
  • Serve as the point of escalation for complex or sensitive client issues, ensuring quick resolution and professional communication 
  • Establish and maintain helpdesk processes that align with client SLAs, security standards, and ITIL best practices 
  • Build strong client relationships by maintaining a service-oriented culture within the helpdesk team 
  • Conduct regular coaching, performance reviews, and training for helpdesk staff to ensure technical and customer service excellence 
  • Analyze support trends and client feedback to drive process improvements and reduce repeat issues 
  • Collaborate with Account Management, Engineering, and other technical teams to ensure seamless client support 
  • Maintain accurate documentation of client environments, support procedures, and known issues 
  • Provide regular reporting to leadership on ticket metrics, team performance, and customer satisfaction scores (CSAT) 
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 
  • 3-5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role 
  • Strong knowledge of ITSM frameworks, Windows/Mac OS, Office 365, networking basics, and endpoint management 
  • Experience with helpdesk ticketing systems and remote support tools 
  • ITIL certification is a plus 
Employment Type: FULL_TIME

Apply