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Ticket Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Studycast

Manager of Customer Service Operations

Raleigh, NC · On-site

$130.30K/yr

Ticket Queue & SLA Management * Monitor daily ticket queues across all channels and reassign or ... Operational Discipline: Must be an active manager of SLAs, queues, and escalation paths, and must ...

Papa John's

General Manager

Raleigh, NC · On-site

Job Summary The General Manager for Corporate Restaurant Operations manages and assumes ... as ticket average and order frequency. Seek additional sales through traditional and non ...

Levitate

Manager, IT Operations

Raleigh, NC · On-site

We're looking for a Manager, IT Operations to lead our IT function at a critical inflection point ... ticket. You're comfortable with ambiguity, thrive in lean environments, and are energized by ...

Levitate

Manager, IT Operations

Raleigh, NC

We're looking for a Manager, IT Operations to lead our IT function at a critical inflection point ... ticket. You're comfortable with ambiguity, thrive in lean environments, and are energized by ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

... operational excellence and end-user satisfaction. Key Responsibilities * Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. * Oversee ticket ...

Therapeutic Outreach, Inc

Sales Consultant

Durham, NC · On-site

$55K - $150K/yr

Collaborate with doctors and operations teams to drive revenue Requirements What We're Looking For ... ticket preferred) * Proven ability in closing, objection handling, and pipeline management

Shared Practices Group LLC

Sales Consultant

Durham, NC · On-site

$90K - $150K/yr

Collaborate with doctors and operations teams to drive revenue Requirements What We're Looking For ... ticket preferred) * Proven ability in closing, objection handling, and pipeline management

Shared Practices Group

Sales Consultant

Durham, NC · On-site

$90K - $150K/yr

Collaborate with doctors and operations teams to drive revenue Requirements: What We're Looking For ... ticket preferred) * Proven ability in closing, objection handling, and pipeline management

Five Guys Burgers and Fries

District Manager

Durham, NC · On-site

$80K - $90K/yr

You'll oversee [6-10] locations and be responsible for sales growth, operational consistency, and ... Optimize peak-hour performance (line flow, ticket times, staffing) * Maintain strict adherence to ...

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Ticket Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do ticket operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for ticket operations manager in Raleigh, NC is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Raleigh, NC? The most popular types of Ticket Operations jobs in Raleigh, NC are:
What are popular job titles related to Ticket Operations Manager jobs in Raleigh, NC? For Ticket Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Ticket Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticket Operations Manager jobs? Cities near Raleigh, NC with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you

Manager of Customer Service Operations

Studycast

Raleigh, NC • On-site

$130.30K/yr

Full-time

Posted 13 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology
About the role
  • Core Sound Imaging is seeking a high-impact Manager of Customer Service Operations who is equal parts team builder, data analyst, process engineer, and customer champion. We are looking for a leader who treats automation and AI as core job functions. You will own the support experience for customers in the medical imaging space, a domain where precision, compliance, and urgency are paramount. You will build a team and a system that scales without sacrificing quality.

Key Responsibilities
Team Leadership & Performance
  • Supervise, coach, and develop a team of support specialists, fostering a culture of accountability, continuous improvement, and psychological safety.
  • Conduct structured 1:1s, team meetings, and formal performance reviews with clear, documented feedback tied to measurable outcomes.
  • Set, communicate, and enforce team KPIs including response time, resolution rate, first-contact resolution (FCR), CSAT, and SLA adherence.
  • Build and execute onboarding plans for new agents that get them to productivity faster with each iteration.
  • Identify skill gaps proactively and facilitate targeted training programs on product knowledge, soft skills, compliance, and tooling.
  • Keep the team continuously updated on product releases, feature changes, policy updates, and regulatory changes impacting workflows.

Automation-First Operations
  • Champion an automation-first mindset across the team by actively identifying, prioritizing, and implementing opportunities to automate repetitive tasks, triage workflows, and customer communications using AI and modern tooling.
  • Own the team's AI tooling roadmap: evaluate and deploy solutions such as AI-assisted ticket routing, automated response suggestions, chatbot deflection, and self-service knowledge base optimization.
  • Partner with Development and Product to integrate support tooling with internal systems, reducing manual effort and improving data fidelity.
  • Conduct quarterly audits that document the volume of tickets, contacts, and tasks that could be handled without human intervention and drive awareness and action with the CX, Product, and Development leadership teams.
  • Measure automation ROI by tracking deflection rates, ticket handling time reduction, and agent capacity freed by automation initiatives, reporting these to leadership regularly with recommendations for future enhancements.

Workforce Planning & Forecasting
  • Build and maintain data-driven models to forecast inbound volume, service level attainment, and headcount requirements across channels (email, phone, chat, social).
  • Use historical ticket data, product release schedules, seasonality, and growth projections to proactively recommend staffing adjustments before gaps emerge.
  • Develop scenario models (e.g., "What happens to SLA if volume grows 30% and we don't add headcount?") to support informed business decisions.
  • Present workforce planning recommendations to senior leadership with supporting data and clear business rationale.

Ticket Queue & SLA Management
  • Monitor daily ticket queues across all channels and reassign or escalate work in real time to maintain SLAs and prevent aging.
  • Manage escalated customer issues with ownership and urgency, driving for resolution across the organization and always closing the loop with the customer.
  • Maintain channel performance dashboards that surface leading indicators of SLA risk before breaches occur.

Customer Advocacy & Voice of the Customer
  • Act as the Voice of the Customer within the organization - not just reporting problems, but synthesizing patterns from ticket data, CSAT feedback, and direct customer interactions into actionable product and process improvements.
  • Maintain a structured feedback loop to Product, Engineering, Implementation, and Sales - customer insights should drive roadmap and process decisions, not collect dust in a spreadsheet.
  • Partner cross-functionally with CS, Sales, and Implementation to ensure customers receive a consistent, coordinated experience across all touchpoints.

Reporting & Data-Driven Decision Making
  • Build and maintain executive-level reporting on team performance, SLA attainment, CSAT trends, automation ROI, and workforce utilization.
  • Use data, not instinct, to make decisions about scheduling, process changes, training priorities, and tooling investments.
  • Define leading and lagging indicators of team performance and customer satisfaction and build real-time dashboards that track them.

Required Qualifications
Experience
  • 5+ years managing customer support teams in a B2B SaaS environment, with a track record of measurable improvement in SLA performance and CSAT.
  • 3+ years of progressive experience working as a customer support representative in a B2B SaaS environment.
  • Demonstrated experience identifying and implementing automation or AI solutions that reduced manual workload or improved customer experience.
  • Experience building data-driven workforce forecasting models and presenting headcount recommendations to leadership.
  • Hands-on proficiency with support platforms such as Zendesk or Salesforce, including building reports, configuring workflows, and optimizing ticket routing.

Skills & Competencies
  • Automation & AI Fluency: Must have the ability to build the automation roadmap and evaluate (and use) automation tools critically and pragmatically.
  • Analytical Rigor: Must be comfortable with spreadsheets, BI tools, and support platform analytics.
  • People Leadership: Must be a developer of people. The successful candidate will be one who makes people better and more capable.
  • Operational Discipline: Must be an active manager of SLAs, queues, and escalation paths, and must build the systems and processes necessary to keep the customer experience healthy.
  • Communication: Must be able to translate complex data and operational challenges into clear, concise narratives for executive audiences.

Preferred Qualifications
  • Experience managing a support team within an IT healthcare, medical imaging, or health tech environment.
  • Familiarity with healthcare regulations including HIPAA, HITECH, and SOC 2 compliance requirements and their operational implications for a support team.
  • Experience with DICOM, HL7, or radiology workflow environments is a meaningful advantage.
  • Prior experience deploying AI-assisted triage, chatbot deflection, or automated resolution tools in a support context.
  • Familiarity with Erlang C or similar capacity planning models for contact center environments.

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