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Ticket Operations Manager Jobs in Raleigh, NC (NOW HIRING)

ENGINEERINGUK

IT Operations & Enablement Lead

Cary, NC · On-site

$120 - $180/hr

IS Manager The work model for the role is: Hybrid, Cary, NC Your role and responsibilities In this ... Reads ticket data, builds what is needed, and knows when training is not the answer. * Internal ...

AEG

Baseball Manager of Ticketing

Zebulon, NC · On-site

The Manager of Ticket Sales oversees all Ticket Sales efforts for the franchise, in addition to gameday operations and merchandise duties. This role is responsible for driving ticket revenue first ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Raleigh, NC

Ticket Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do ticket operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for ticket operations manager in Raleigh, NC is $61,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Raleigh, NC?

The most popular types of Ticket Operations jobs in Raleigh, NC are:

What are popular job titles related to Ticket Operations Manager jobs in Raleigh, NC?

For Ticket Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Ticket Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Ticket Operations Manager jobs?

Cities near Raleigh, NC with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,685 per year, or $29.7 per hour.

Regional Home Services Operations Support Manager - Mid Atlantic Region

Southern Home Services

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Description

Regional Operations Support Manager


Location:  Remote but must reside near one of our current locations in the Mid-Atlantic Region. Jacksonville, FL; Ocean Isle Beach and Raleigh, North Carolina; Greer and Myrtle Beach, South Carolina; Douglasville and Atlanta, Georgia Area. 


Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.


Position Summary:


The Regional Operations Support Manager partners with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA without holding direct line authority.


Duties/Responsibilities:

  • Margin Improvement & Cost Control
  • EBITDA Optimization: Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA.
  • Labor Efficiency: Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
  • Service Pricing Integrity: Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins. Audit Pricebook Pro services and tasks to ensure correct pricing
  • Warehouse and Inventory: Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes. Coach on correct inventory and count processes. Leverage vendor partnerships when possible.
  • Process Adherence & Operational Execution
  • Playbook Implementation: Ensure adherence to SoOps operational blueprint across dispatching, sales, and service.
  • CRM Accountability: Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.
  • Non-Productive jobs Mitigation: Audit diagnostic and installation quality protocols to lower recall and return work rates, reduce $0 jobs and diagnostic only jobs and protect labor margins.
  • Safety Enforcement & Risk Mitigation
  • Zero-Incident Culture: Ensure safety training completion and adherence to safety protocols through collaboration with General Managers/Line Managers/and safety captains, OSHA compliance checks, and EPA refrigerant logging across all branches.
  • Fleet Accountability: Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities.
  • Field Audits: Conduct unannounced multi-trade job site inspections to ensure strict PPE usage and code-compliant installations.
  • AR Reduction & Cash Flow Optimization
  • Collection at Time of Service: Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion.
  • Financing Penetration: Drive technician adoption of consumer financing programs at the kitchen table to boost average tickets and ensure instant funding.
  • Aging AR Resolution: Partner with branch managers to clear residual 30/60/90-day outstanding balances and streamline invoicing workflows. Additional duties as assigned
  • Education and Experience:
  • 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform.
  • Turnaround Track Record: Proven success transforming underperforming branches into high-margin, highly compliant business units.
  • Fluent with Microsoft Word, Excel and PowerPoint.
  • High School diploma or GED preferred.

Required Skills/Abilities:

  • Data-Driven Leadership: Ability to dissect P&L statements, identify margin leakage, and quickly execute corrective action plans.
  • Change Management: Strong leadership presence to overcome technician push back and drive adoption of processes.
  • Tech Stack Mastery: Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards.
  • Ability to easily cultivate strong rapport with customers and co-workers
  • Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
  • Work well independently & with integrity in a structured yet relaxed environment
  • Enjoy patiently, empathetically helping others
  • Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.
  • Excellent written and verbal communication skills.


The physical requirements of this job include:

  • Perform work while sitting and/or standing at an individual workstation or office
  • Communicate verbally via phone or other communication device.
  • Ability to stand, walk and sit; talk or hear, both in person and by telephone
  • Use hands to type, handle or feel objects or controls; reach with hands and arms.
  • Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
  • Work is usually performed at various business locations.
  • Extensive travel required, including overnight travel.
  • Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits


We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Company Matched 401k

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

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