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Ticket Operations Manager Jobs in Raleigh, NC (NOW HIRING)

La Farm Bakery

Restaurant Supervisor

Cary, NC · On-site

$16 - $18/hr

... and supporting café operations through increased responsibilities. * Assist management in ... Ensure system execution and ticket times are met and/or beat. * Ensure overall unit safety and ...

Five Guys

General Manager

Knightdale, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Durham, NC · On-site

$50K - $60K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC · On-site

$55K - $65K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Raleigh, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Raleigh, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Raleigh, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Durham, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Chapel Hill, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC

$60K - $65K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Durham, NC · On-site

$60K - $65K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Cary, NC · On-site

$65K - $70K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Raleigh, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Cary, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Garner, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

District Manager

Durham, NC · On-site

You'll oversee [6-10] locations and be responsible for sales growth, operational consistency, and ... Optimize peak-hour performance (line flow, ticket times, staffing) * Maintain strict adherence to ...

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Showing results 1-20

All JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Raleigh, NC

Ticket Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do ticket operations manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for ticket operations manager in Raleigh, NC is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Raleigh, NC? The most popular types of Ticket Operations jobs in Raleigh, NC are:
What are popular job titles related to Ticket Operations Manager jobs in Raleigh, NC? For Ticket Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Ticket Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticket Operations Manager jobs? Cities near Raleigh, NC with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Project Manager - Servicenow ITSM (IT Healthcare) (Raleigh, NC)

Project Manager - Servicenow ITSM (IT Healthcare) (Raleigh, NC)

Cedent

Raleigh, NC • On-site

$95K - $113K/yr

Contractor

Posted 22 days ago

Job description

Position Overview:
The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and building call workflows with the CXone Cloud Contact Center platform. This role involves managing the deployment of integrated helpdesk operations across the healthcare system and optimizing service workflows to enhance support for end-users. The Project Manager will also serve as a consultant on the EHR Change Management Board and assist in developing change management workflows within ServiceNow to ensure compliance and seamless operations.
Key Responsibilities:
Project Management:
  • Lead the end-to-end project management of the centralized EHR helpdesk implementation using ServiceNow ITSM and CXone Cloud Contact Center, ensuring that all deliverables, timelines, and quality standards are met.
  • Develop detailed project plans, timelines, budgets, and resource allocations to ensure project goals are achieved within scope and on time.
  • Manage communication and collaboration between internal IT teams, clinical stakeholders, vendors, and external partners.
  • Coordinate with cross-functional teams to ensure the integration of CXone with the helpdesk solution and ServiceNow for seamless call routing, ticketing, and workflow automation.
ServiceNow ITSM & Workflow Design:
  • Oversee the customization and configuration of ServiceNow ITSM modules (Incident, Problem, Request, and Change Management) to support the EHR helpdesk functions.
  • Design, build, and implement workflows within ServiceNow to automate and improve helpdesk operations, including ticket prioritization, assignment, and escalation.
  • Collaborate with internal teams to map out and optimize the ServiceNow workflows that are tied to EHR support and helpdesk operations.
CXone Cloud Contact Center:
  • Implement and configure CXone Cloud Contact Center to streamline helpdesk communications and call management.
  • Design and build call workflows, ensuring that calls are routed efficiently based on ticket priority and specialist availability.
  • Oversee the integration between CXone and ServiceNow, ensuring that call data is captured and linked to service tickets for reporting and workflow automation.
EHR Change Management:
  • Serve as a key consultant and contributor on the EHR Change Management Board, ensuring that any changes to the EHR system are appropriately reviewed, tested, and implemented.
  • Design and implement Change Management workflows within ServiceNow, ensuring proper governance and documentation of changes across healthcare facilities.
  • Ensure alignment with industry standards and regulatory requirements (e.g., HIPAA, HITECH) during the management of system changes and upgrades.
Stakeholder Engagement & Training:
  • Gather requirements from clinical and administrative departments to ensure that the helpdesk solution meets end-user needs and organizational goals.
  • Coordinate user acceptance testing (UAT) and oversee training programs for helpdesk staff and end-users on the ServiceNow and CXone platforms.
  • Provide regular updates to senior leadership on project status, risks, and key performance indicators (KPIs).
Post-Implementation Support & Continuous Improvement:
  • Provide ongoing support after the go-live of the centralized helpdesk and CXone call center solution, ensuring smooth operations and issue resolution.
  • Monitor performance metrics and user feedback to identify areas for improvement in helpdesk processes, call management, and overall system efficiency.
  • Lead efforts to optimize and continuously improve the helpdesk operations and workflows.
Qualifications:
Education:
  • Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or a related field. Master's degree preferred.
  • Project Management Professional (PMP), Certified ScrumMaster (CSM), or ITIL certification is highly desirable.
Experience:
  • 5+ years of project management experience, preferably in healthcare IT or EHR implementations.
  • Proven experience with ServiceNow ITSM platform implementation, including designing and optimizing workflows.
  • Experience with CXone Cloud Contact Center or other call center/contact center solutions.
  • Experience with EHR Change Management, including involvement with change management boards and the creation of change governance workflows.
  • Strong understanding of EHR systems and their support/operational requirements.
  • Exceptional communication and leadership skills, with the ability to engage and influence cross-functional teams and stakeholders.
  • Analytical and problem-solving skills to assess system performance, troubleshoot issues, and drive continuous improvement.
Required/Desired Skills and Experience:
  • 5 years of Strong project management skills, with the ability to manage complex, multi-phase projects from initiation through completion Required
  • 5 years of Knowledge of ITSM best practices and the ability to design effective helpdesk workflows using ServiceNow Required
  • 5 years of Strong understanding of EHR systems and healthcare IT environments, with experience managing change in compliance with HIPAA and HITECH Required
  • 5 years of Proficiency with CXone or similar cloud contact center platforms, including call flow design and integration with helpdesk systems Required.

This is a contract position
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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