ZipRecruiter

Log In

1

Ticket Operations Manager Jobs in Raleigh, NC (NOW HIRING)

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

... operational excellence and end-user satisfaction. Key Responsibilities * Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. * Oversee ticket ...

Shared Practices Group LLC

Sales Consultant

Durham, NC · On-site

$90K - $150K/yr

Collaborate with doctors and operations teams to drive revenue Requirements What We're Looking For ... ticket preferred) * Proven ability in closing, objection handling, and pipeline management

Therapeutic Outreach, Inc

Sales Consultant

Durham, NC · On-site

$55K - $150K/yr

Collaborate with doctors and operations teams to drive revenue Requirements What We're Looking For ... ticket preferred) * Proven ability in closing, objection handling, and pipeline management

Shared Practices Group

Sales Consultant

Durham, NC · On-site

$90K - $150K/yr

Collaborate with doctors and operations teams to drive revenue Requirements: What We're Looking For ... ticket preferred) * Proven ability in closing, objection handling, and pipeline management

Five Guys Burgers and Fries

District Manager

Durham, NC

$80K - $90K/yr

You'll oversee [6-10] locations and be responsible for sales growth, operational consistency, and ... Optimize peak-hour performance (line flow, ticket times, staffing) * Maintain strict adherence to ...

Five Guys

General Manager

Raleigh, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Raleigh, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys

General Manager

Knightdale, NC · On-site

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC · On-site

$65K - $70K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC · On-site

$55K - $65K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Durham, NC · On-site

$60K - $65K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

Five Guys Burgers and Fries

General Manager

Garner, NC · On-site

$60K - $65K/yr

Drive sales, profitability, and operational efficiency * Manage key metrics: labor %, food cost ... Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ...

next page

Showing results 1-20

All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Raleigh, NC

Ticket Operations Manager information

See Raleigh, NC salary details

$27.4K

$56.1K

$104.8K

How much do ticket operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for ticket operations manager in Raleigh, NC is $56,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Raleigh, NC? The most popular types of Ticket Operations jobs in Raleigh, NC are:
What are popular job titles related to Ticket Operations Manager jobs in Raleigh, NC? For Ticket Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Ticket Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticket Operations Manager jobs? Cities near Raleigh, NC with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,100 per year, or $27 per hour.

Helpdesk Manager - Durham, NC

STI

Durham, NC • On-site

Full-time

Posted 22 days ago

Job description

Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
  • Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
  • Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
  • Serve as the primary point of contact for escalated technical issues and service disruptions.
  • Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
  • Standardize support processes and develop SOPs, documentation, and knowledge base resources.
  • Analyze performance metrics and trends to drive service improvement initiatives.
  • Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
  • Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
  • Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
  • Manage onboarding, training, and professional development for helpdesk staff.
Preferred Qualifications
  • Experience supporting Epic EHR and other clinical systems in a healthcare setting

Apply