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Saas Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Zift Solutions

Solution Consultant Manager

Cary, NC · Remote

Align technical delivery approaches with evolving platform capabilities Operational Excellence ... Deep understanding of SaaS configuration, integrations, and implementation practices * Excellent ...

Lucid Software

Revenue Operations Analyst II

Raleigh, NC · On-site +1

... SaaS or recurring revenue business; Revenue Operations, Business Operations, Finance, Analytics, FP&A, or other operational or quantitative role preferred. * Outstanding project management skills ...

New

Jaggaer

Vice President, Sales Operations

Durham, NC · On-site

Improve CRM governance, data quality, sales tools, workflows, and operational processes to reduce ... Significant experience in enterprise B2B SaaS, software, or technology sales environments. * Proven ...

Jaggaer

Vice President, Sales Operations

Durham, NC · On-site

Improve CRM governance, data quality, sales tools, workflows, and operational processes to reduce ... Significant experience in enterprise B2B SaaS, software, or technology sales environments. * Proven ...

SAS

Senior R&D Program Manager

Cary, NC · On-site

$108K - $109K/yr

About the job The SaaS team is looking for a R&D Sr. Program Manager to lead the overall Customer ... Lead or recommend operational reviews and process improvements that increase predictability and ...

PlayMetrics

Director Human Resources

Morrisville, NC · Hybrid

Talent Acquisition & Recruiting Operations: Manage an in-house recruiter. Set and track hiring ... SaaS products and data-driven decision-making. You will be a steward of our values and the ...

Koerber

Technical Account Manager

Apex, NC · On-site

The Technical Account Manager is a key technical advisor and solution designer during the project ... As representative of the TechOps team you will work cloud operations, deployment and SaaS ...

Playmetrics

Director Human Resources

Morrisville, NC · On-site

$140 - $200/hr

Talent Acquisition & Recruiting Operations: Manage an in‑house recruiter. Set and track hiring ... SaaS products and data‑driven decision‑making. You will be a steward of our values and the ...

Körber Group

Technical Account Manager

Apex, NC · On-site

The Technical Account Manager is a key technical advisor and solution designer during the project ... As representative of the TechOps team you will work cloud operations, deployment and SaaS ...

SAS

Sr Program Manager, Continuous Monitoring

Cary, NC · On-site

$108K - $109K/yr

Experience working with cloud infrastructure, SaaS, managed services, cybersecurity, compliance, privacy, DevOps, or cloud operations teams. * Demonstrated ability to influence outcomes across cross ...

SAS

Sr Program Manager, Continuous Monitoring

Cary, NC · On-site

$108K - $109K/yr

Experience working with cloud infrastructure, SaaS, managed services, cybersecurity, compliance, privacy, DevOps, or cloud operations teams. * Demonstrated ability to influence outcomes across cross ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Raleigh, NC

Saas Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do saas operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for saas operations manager in Raleigh, NC is $61,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Raleigh, NC? For Saas Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Saas Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Saas Operations Manager jobs? Cities near Raleigh, NC with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $61,685 per year, or $29.7 per hour.

Project Manager (Raleigh, NC Area)

SimpliGov LLC

Raleigh, NC • On-site

Full-time

Posted 12 days ago

Job description

Professional Services Project Manager
Company Overview
SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.
We are growing rapidly and looking for talented, high-impact professionals to join our team!
Role Overview
The Project Manager is a highly organized and client-focused lead of successful implementations of our SaaS solutions for government customers. This role sits at the intersection of technology, operations, and public sector delivery, ensuring projects are delivered on time, within scope, and aligned to customer and business goals.
This role is fully remote, with the expectation that the candidate is based in Raleigh, NC. In-person visits to customers state-wide are required up to one to two times per week, along with additional travel to customer locations, industry events, and company gatherings. Being a SimpliGov Project Manager requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also knowing product functionality. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple sets of stakeholders, and brings a strong mix of execution rigor and relationship management.
Key Responsibilities
  • Manage multiple client projects simultaneously
  • Lead end-to-end SaaS implementations
  • Act as primary client contact and manage expectations
  • Identify and mitigate risks, handle objections and manage to set scope, budget timelines, and priorities
  • Drive stakeholder alignment and decision-making both internally and externally
  • Maintain detailed project plans and ensure timely delivery while keeping all stakeholders informed of status, risks, tradeoffs
  • Apply Agile, Waterfall, or Hybrid methodologies
  • Coordinate cross-functional teams
  • Ensure quality, responsiveness, and attention to detail
  • Support PMO standards, reporting, and governance

Process Improvement & Cross-Departmental
  • Proactively identify gaps, inefficiencies, and opportunities within Professional Services processes and workflows
  • Lead the design, development, and rollout of improved internal processes, templates, and standards
  • Own and drive cross-departmental initiatives that advance the Professional Services organization's scalability and effectiveness
  • Collaborate with Sales, Product, Support, and Engineering to align on delivery standards and improve the customer journey

Required Qualifications
  • 4+ years SaaS or implementation PM experience
  • Ability to travel state-wide up to twice a week
  • Proven ability to successfully manage multiple client engagements
  • Strong organization, communication and stakeholder management
  • Experience with PM tools (MS Project, Accelo, Jira, etc.)
  • Exceptional attention to detail and emotional intelligence
  • Demonstrated experience identifying and mitigating project risks
  • Exposure to government customers and operations strongly preferred

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

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