ZipRecruiter

Log In

1

Saas Operations Manager Jobs in Raleigh, NC (NOW HIRING)

LWC, Inc.

Security Operations L2 Support

Durham, NC

Symantec End Point protection management. Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level Using the Symantec SOC portal for analyzing the logs, user administration ...

LWC, Inc.

Security Operations L2 Support

Durham, NC · On-site

Symantec End Point protection management. • Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level • Using the Symantec SOC portal for analyzing the logs, user ...

Well

Senior Vice President, Operations

Chapel Hill, NC · On-site

$260K - $290K/yr

... SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human ... This individual will manage the critical infrastructure, processes, and large-scale teams required ...

Jaggaer

Vice President, Sales Operations

Durham, NC · On-site

Improve CRM governance, data quality, sales tools, workflows, and operational processes to reduce ... Significant experience in enterprise B2B SaaS, software, or technology sales environments. * Proven ...

Pendo

Sr. People Operations Coordinator

Raleigh, NC · Hybrid

The Sr. People Operations Coordinator sits at the intersection of employee experience and ... or SaaS company. About Pendo Pendo was founded in 2013 by former product managers, who combined ...

Jaggaer

Vice President, Sales Operations

Durham, NC · On-site

Improve CRM governance, data quality, sales tools, workflows, and operational processes to reduce ... Significant experience in enterprise B2B SaaS, software, or technology sales environments. * Proven ...

Pendo

Sr. People Operations Coordinator

Raleigh, NC · On-site

The Sr. People Operations Coordinator sits at the intersection of employee experience and ... or SaaS company. About Pendo Pendo was founded in 2013 by former product managers, who combined ...

Bandwidth

Vice President, Revenue Operations

Raleigh, NC · On-site

Oversee the full revenue technology ecosystem--including CRM, marketing automation, sales ... Deep understanding of marketing, sales, and customer success motions in SaaS, recurring‑revenue ...

Apply Early

Bandwidth

Vice President, Revenue Operations

Raleigh, NC · On-site

Oversee the full revenue technology ecosystem-including CRM, marketing automation, sales engagement ... Deep understanding of marketing, sales, and customer success motions in SaaS, recurring-revenue ...

BuildOps

Project Manager

Raleigh, NC · On-site

We connect field operations, projects, and back-office functions to create a single source of truth ... Construction, field service, or B2B vertical SaaS experience preferred. What we offer: * Generous ...

Avalara

Communications Strategy Manager

Durham, NC · On-site

$88K/yr

Reporting to the Manager, Enablement Operations, this role builds scalable systems across our ... Understanding of B2B SaaS sales motions, including SMB and upmarket segments. Knowledge of intranet ...

next page

Showing results 1-20

All JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Raleigh, NC

Saas Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do saas operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for saas operations manager in Raleigh, NC is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
What are popular job titles related to Saas Operations Manager jobs in Raleigh, NC? For Saas Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Saas Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Saas Operations Manager jobs? Cities near Raleigh, NC with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you

Security Operations L2 Support

LWC, Inc.

Durham, NC

Contractor

Posted 12 days ago

Job description

Job Description
  • Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation.
  • Configuration changes as recommended by the L3 team
  • Log analysis and management - (move logs from log server to reduce memory consumption / resource utilization)
  • SNMP configuration on security devices.
  • Patching the security HW/SW environment.
  • Checkpoint Firewall rule changes.
  • Building and troubleshooting VPN B2B ipsec tunnels. On Cisco ASA
  • Bluecoat (filter web traffic on corporate networks) changes.
  • Creating reports and basic dashboards
  • Vendor coordination and Follow ups (e.g. RMA, TAC, patch upgrade)
  • Symantec End Point protection management.

Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level

Using the Symantec SOC portal for analyzing the logs, user administration, security control items

  • Documentation / risk register / run book / SOP (verification)
  • SLA and KPI reports
Qualifications
  • Checkpoint firewall (version R77.xx) :23 HA clusters
  • Cisco ASA 51xx series
  • Blue Coat Secure Web Gateway, CAS, Future = SSL-V appliance
  • FireEye ETP
  • Symantec
  • Tufin
  • SOC & Security Analysis reporting
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply