Site Activation Manager
Durham, NC · On-site
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
Durham, NC · On-site
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
Durham, NC · On-site
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
Durham, NC · On-site
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
Durham, NC · On-site
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
Durham, NC · On-site
... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...
Durham, NC · On-site
... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...
... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...
... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...
Raleigh, NC · On-site
$19.50 - $25/hr
Manage and organize 120+ personal injury cases from inception through resolution. * Provide comprehensive support to clients navigating bodily injury and property damage claims. * Conduct monthly ...
Raleigh, NC · On-site
$19.50 - $25/hr
Manage and organize 120+ personal injury cases from inception through resolution. * Provide comprehensive support to clients navigating bodily injury and property damage claims. * Conduct monthly ...
Raleigh, NC · On-site
$90K - $105K/yr
Our mission is to provide critical technical resolution to our customers through enhanced customer ... Manage critical customer relationships during high-pressure outages and major incidents ...
Raleigh, NC · On-site
$90K - $105K/yr
Our mission is to provide critical technical resolution to our customers through enhanced customer ... Manage critical customer relationships during high-pressure outages and major incidents ...
Raleigh, NC · Remote
$90K - $105K/yr
Our mission is to provide critical technical resolution to our customers through enhanced customer ... Manage critical customer relationships during high-pressure outages and major incidents ...
Raleigh, NC · Remote
$90K - $105K/yr
Our mission is to provide critical technical resolution to our customers through enhanced customer ... Manage critical customer relationships during high-pressure outages and major incidents ...
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Raleigh, NC · On-site
$100 - $130/hr
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high‑impact customer issues within our cybersecurity platform. In this role, you will act as the ...
New
Raleigh, NC · On-site
$100 - $130/hr
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high‑impact customer issues within our cybersecurity platform. In this role, you will act as the ...
New
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Oversee payroll tax operations, filings, reconciliations, and notice resolution * Manage payroll compliance for complex populations including global mobility and cross-border scenarios * Oversee ...
Oversee payroll tax operations, filings, reconciliations, and notice resolution * Manage payroll compliance for complex populations including global mobility and cross-border scenarios * Oversee ...
Oversee payroll tax operations, filings, reconciliations, and notice resolution * Manage payroll compliance for complex populations including global mobility and cross-border scenarios * Oversee ...
Quick apply
Oversee payroll tax operations, filings, reconciliations, and notice resolution * Manage payroll compliance for complex populations including global mobility and cross-border scenarios * Oversee ...
Holly Springs, NC · On-site
$90 - $120/hr
Manage moderately complex ER cases to resolution independently and in collaboration with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders. Moderately ...
Holly Springs, NC · On-site
$90 - $120/hr
Manage moderately complex ER cases to resolution independently and in collaboration with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders. Moderately ...
The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests
The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests
Durham, NC · On-site
The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests
Durham, NC · On-site
The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests
Raleigh, NC · On-site
$120 - $150/hr
... resolution * Manages consistent metrics for the Client Support organization including customer support backlog and trends in customer concerns to find root causes. * Provides solutions to process ...
Raleigh, NC · On-site
$120 - $150/hr
... resolution * Manages consistent metrics for the Client Support organization including customer support backlog and trends in customer concerns to find root causes. * Provides solutions to process ...
Raleigh, NC · On-site
Strong leadership, financial, and conflict resolution skills * Experience with property management systems and reporting * Knowledge of Fair Housing and applicable regulations PREFERRED ...
Raleigh, NC · On-site
Strong leadership, financial, and conflict resolution skills * Experience with property management systems and reporting * Knowledge of Fair Housing and applicable regulations PREFERRED ...
Cary, NC · Remote
The Account Manager will work in a fast-paced, dynamic work environment working collaboratively ... Strong follow up skills leading to timely and effective completion of duties and resolution of ...
Quick apply
Cary, NC · Remote
The Account Manager will work in a fast-paced, dynamic work environment working collaboratively ... Strong follow up skills leading to timely and effective completion of duties and resolution of ...
$23.7K - $32.9K
12% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$32.9K - $42K
17% of jobs
$42K - $51.2K
7% of jobs
The median wage is $60.1K / yr.
$51.2K - $60.4K
15% of jobs
$60.4K - $69.6K
15% of jobs
$75.7K is the 75th percentile. Wages above this are outliers.
$69.6K - $78.8K
15% of jobs
$78.8K - $88K
9% of jobs
$88K - $97.1K
3% of jobs
$97.1K - $106.3K
3% of jobs
$106.3K - $115.5K
2% of jobs
$115.5K - $124.7K
2% of jobs
$23.7K
$65.2K
$124.7K
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
The most popular types of Resolution jobs in Raleigh, NC are:
For Resolution Manager jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Resolution Manager jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Resolution Manager job openings:

8.1
Based on 53 frontline employees who took The Breakroom Quiz
62nd of 226 rated it services
Job Overview
Direct and manage the execution of the strategic, operational and financial delivery of required Site Activation activities, including but not limited to Site ID and Selection, Ethics and Regulatory processes and Site Contracting for assigned studies as determined by Company, scope of work and/or sponsor requirements.
Essential Functions
Provides strategic planning and project oversight accelerating Site Activation through best in class project management to ensure fast site activation for patient enrollment, responsibilities may include; Accountable for multiple regions.
Support and/or participate in pre-award/bid defense activities.
Oversee the execution of Start Up (including pre-award through Site Activation) and/or Lifecycle Maintenance for assigned projects in accordance with the agreed start up strategy, adhering to agreed project timelines and in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol, customer requirements, and internal policies.
Study Delivery Scope minimum expectations: accountable for multiple regions or Global SAM project oversight responsibilities.
Develop, implement and maintain the Site Activation Management Plan according to the Scope of Work and Project Plan, within the agreed project strategy, resolving project related issues where required.
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan.
Execute operational strategy/ expectations for maintenance of clinical study approvals, authorizations and review/ negotiation of contracts and essential documents.
Assess and review the regulatory landscape and contribute to the collection, interpretation, analysis and dissemination of accurate regulatory intelligence to support assigned studies and wider company, as required.
Determine regulatory strategy/expectations and parameters for submissions and all necessary authorizations. Identify regulatory complexity and challenges and offer creative and practical solutions to support the bid process and subsequent execution of the Site Activation Management Plan.
Provide ongoing updates and reporting to various levels of the organization, both study team and in some cases senior level colleagues.
Ensure accurate completion and maintenance of internal systems, databases, tracking tools, timelines and project plans with project specific information.
Create and/or review technical and administrative documentation to support business development and enable study initiation and maintenance, as required.
Adhere to quality standards, regulated and Company specific through the duration of the trial period.
Mentor and coach colleagues as required: mentor to Grade 140.
May take a lead role in developing long standing relationships with preferred IQVIA customers: Maintain and develop the customer relationship through study teamwork and support providing input to customer level processes and/or initiatives , attend Early Engagement Customer or Partnership Meetings if required.
Deliver presentations/training to clients, colleagues and professional bodies, as required.
Contribute to initiatives that affect positive change within the department and organization: support department and organizational initiatives.
Qualifications
Bachelor's Degree Life sciences or related field Req
At least 5 years with 2 years of lead experience in a scientific or clinical environment. Req
Demonstrable experience in an international role; or equivalent combination of education, training and experience. Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $86,500.00 - $216,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Sourced by ZipRecruiter
At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.
Health care and social assistance
10,000+ Employees
Durham, NC, US