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Resolution Manager Jobs in Raleigh, NC (NOW HIRING)

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

Case Manager

Raleigh, NC · On-site

$19.50 - $25/hr

Manage and organize 120+ personal injury cases from inception through resolution. * Provide comprehensive support to clients navigating bodily injury and property damage claims. * Conduct monthly ...

Technical Service Manager

Raleigh, NC · Remote

$90K - $105K/yr

Our mission is to provide critical technical resolution to our customers through enhanced customer ... Manage critical customer relationships during high-pressure outages and major incidents ...

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high‑impact customer issues within our cybersecurity platform. In this role, you will act as the ...

New

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

Manage moderately complex ER cases to resolution independently and in collaboration with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders. Moderately ...

The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests

The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests

Senior Manager, Support

Raleigh, NC · On-site

$120 - $150/hr

... resolution * Manages consistent metrics for the Client Support organization including customer support backlog and trends in customer concerns to find root causes. * Provides solutions to process ...

The Account Manager will work in a fast-paced, dynamic work environment working collaboratively ... Strong follow up skills leading to timely and effective completion of duties and resolution of ...

Showing results 21-40

Resolution Manager information

See Raleigh, NC salary details

$23.7K

$65.2K

$124.7K

How much do resolution manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for resolution manager in Raleigh, NC is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,629.00 and $79,259.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Raleigh, NC?

The most popular types of Resolution jobs in Raleigh, NC are:

What are popular job titles related to Resolution Manager jobs in Raleigh, NC?

For Resolution Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Resolution Manager jobs?

Cities near Raleigh, NC with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Site Activation Manager

IQVIA

Durham, NC • On-site

Full-time

Re-posted 13 days ago


IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services


Job description

Job Overview
Direct and manage the execution of the strategic, operational and financial delivery of required Site Activation activities, including but not limited to Site ID and Selection, Ethics and Regulatory processes and Site Contracting for assigned studies as determined by Company, scope of work and/or sponsor requirements.

Essential Functions
Provides strategic planning and project oversight accelerating Site Activation through best in class project management to ensure fast site activation for patient enrollment, responsibilities may include; Accountable for multiple regions.
Support and/or participate in pre-award/bid defense activities.
Oversee the execution of Start Up (including pre-award through Site Activation) and/or Lifecycle Maintenance for assigned projects in accordance with the agreed start up strategy, adhering to agreed project timelines and in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol, customer requirements, and internal policies.
Study Delivery Scope minimum expectations: accountable for multiple regions or Global SAM project oversight responsibilities.
Develop, implement and maintain the Site Activation Management Plan according to the Scope of Work and Project Plan, within the agreed project strategy, resolving project related issues where required.
Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan.
Execute operational strategy/ expectations for maintenance of clinical study approvals, authorizations and review/ negotiation of contracts and essential documents.
Assess and review the regulatory landscape and contribute to the collection, interpretation, analysis and dissemination of accurate regulatory intelligence to support assigned studies and wider company, as required.
Determine regulatory strategy/expectations and parameters for submissions and all necessary authorizations. Identify regulatory complexity and challenges and offer creative and practical solutions to support the bid process and subsequent execution of the Site Activation Management Plan.
Provide ongoing updates and reporting to various levels of the organization, both study team and in some cases senior level colleagues.
Ensure accurate completion and maintenance of internal systems, databases, tracking tools, timelines and project plans with project specific information.
Create and/or review technical and administrative documentation to support business development and enable study initiation and maintenance, as required.
Adhere to quality standards, regulated and Company specific through the duration of the trial period.
Mentor and coach colleagues as required: mentor to Grade 140.
May take a lead role in developing long standing relationships with preferred IQVIA customers: Maintain and develop the customer relationship through study teamwork and support providing input to customer level processes and/or initiatives , attend Early Engagement Customer or Partnership Meetings if required.
Deliver presentations/training to clients, colleagues and professional bodies, as required.
Contribute to initiatives that affect positive change within the department and organization: support department and organizational initiatives.

Qualifications
Bachelor's Degree Life sciences or related field Req
At least 5 years with 2 years of lead experience in a scientific or clinical environment. Req
Demonstrable experience in an international role; or equivalent combination of education, training and experience. Req

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $86,500.00 - $216,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US