Resolution Manager Jobs in Raleigh, NC (NOW HIRING)

Job Title: Asset Manager

Job Description

The Asset Manager oversees and optimizes the availability, reliability, and performance of battery energy storage systems (BESS) under long-term service agreements. This role combines technical operations and asset management responsibilities to ensure energy storage assets operate efficiently and profitably. You collaborate closely with internal teams, OEMs, vendors, and customers to monitor performance, coordinate maintenance, resolve issues, and drive continuous improvement in system uptime and customer satisfaction.

Responsibilities

• Oversee the post-commissioning lifecycle of BESS assets, ensuring all long-term service agreement requirements are met.
• Ensure battery energy storage systems operate optimally by collaborating with OEMs, internal teams, and field personnel to resolve hardware and software issues.
• Coordinate repairs, maintenance activities, and field services to minimize downtime and maximize system availability.
• Coordinate software updates and configuration changes with internal software teams and customers to maintain optimal system performance.
• Develop and manage preventative maintenance plans that enhance asset longevity, reliability, and overall health.
• Manage and monitor spare parts inventory, working with supply chain teams to ensure timely procurement and availability of critical components.
• Apply Lean and continuous improvement methodologies, such as standard work and root cause corrective action (RCCA), to streamline maintenance workflows, eliminate waste, and improve asset performance.
• Drive uptime, availability, and performance for customer energy storage assets by proactively identifying and addressing operational issues.
• Collaborate with Performance Engineering to analyze system data, identify performance trends, and implement efficiency improvements.
• Proactively monitor high-priority issues, ensuring timely resolution and minimizing impact on customers.
• Serve as the primary point of contact for customer asset performance, providing regular updates on availability, maintenance schedules, and issue resolution.
• Build strong customer relationships through transparency, dependability, and responsive communication.
• Coordinate outages, maintenance activities, and site access with customers and field teams to minimize operational disruptions.
• Work with OEMs, vendors, supply chain, and field service teams to manage warranty claims, align on issue resolution, recover costs, and drive improvements in asset reliability and customer support.
• Maintain accurate and detailed asset management records, including maintenance activities, key performance indicators (KPIs), and system health reports.
• Use CMMS tools and Salesforce to track site issues, monitor progress, and provide regular status updates to customers and internal stakeholders.
• Monitor and manage maintenance-related costs, identifying opportunities for efficiency improvements and cost savings.
• Support internal and customer-facing performance reviews by providing data-driven insights and clear reporting on asset performance.

Essential Skills

• Bachelor’s degree or 5+ years of experience in asset management, operations, or technical services, preferably within BESS, renewable energy, or power systems.
• Strong understanding of battery energy storage system technology, energy storage operations, and grid integration.
• Proficiency in using Salesforce or other computerized maintenance management system (CMMS) software for issue tracking and reporting.
• Excellent communication skills with the ability to interface effectively with customers, field teams, and internal stakeholders.
• Strong analytical skills to interpret system data, identify trends, and drive performance improvements.
• Proven ability to manage multiple high-priority issues concurrently and deliver results under pressure.
• Willingness and ability to travel up to 10% of the time.

Additional Skills & Qualifications

• Experience working with battery energy storage systems, renewable energy projects, or power system operations.
• Experience in asset management within a technical or industrial environment.
• Familiarity with continuous improvement practices, including Lean methodologies and root cause analysis.
• Comfort working with cross-functional teams, including engineering, field service, supply chain, and customer support.
• Demonstrated ability to build strong, trust-based relationships with customers through transparent and reliable communication.

Work Environment

This role operates in a dynamic environment focused on battery energy storage systems and related power and renewable energy technologies. You work closely with engineering, field service, and supply chain teams and regularly interface with customers, OEMs, and vendors. The position primarily involves office-based work, including frequent use of CMMS platforms and Salesforce for tracking issues, analyzing performance data, and preparing reports. Occasional travel of up to 10% may be required for site visits, coordination with field teams, and customer meetings. The culture emphasizes continuous improvement, data-driven decision-making, and strong customer service, with a focus on reliability, uptime, and long-term asset performance.

This is a Contract position based out of Durham, NC.

The pay range for this position is $40.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Durham,NC.

This position is anticipated to close on Aug 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.