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Resolution Coordinator Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Supervisor Resolution

Raleigh, NC · Hybrid

Provides assistance on complex inquiries, and coordinates training and ongoing development of the ... Guides the resolution of difficult loans, and coordinates with internal business units as needed to ...

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Provides assistance on complex inquiries, and coordinates training and ongoing development of the ... Guides the resolution of difficult loans, and coordinates with internal business units as needed to ...

First Citizens Bank

Supervisor Resolution

Raleigh, NC · Hybrid

Provides assistance on complex inquiries, and coordinates training and ongoing development of the ... Guides the resolution of difficult loans, and coordinates with internal business units as needed to ...

UNC HEALTH

Supply Chain Resolution Specialist

Durham, NC · On-site

$26.85 - $38.61/hr

Accountable for managing and coordinating with Accounts Payable, Suppliers and other internal team members to ensure timely resolution of Supply Chain match exceptions related to purchase orders.

Robert Half

Purchasing Coordinator

Raleigh, NC · On-site

$30 - $33/hr

We are looking for a detail-focused Purchasing Coordinator to join a growing team in Raleigh, North ... resolution. * Partner with procurement, customer service, logistics, and operations teams to keep ...

EMCOR Group, Inc.

BIM Coordinator

Raleigh, NC · On-site

$65 - $95/hr

Provide problem-resolution assistance and drawing interpretations to field personnel and project managers as needed. * Maintain organized logs of outstanding coordination issues, RFIs, and design ...

New

WakeMed

Guest Services Coordinator

Raleigh, NC · On-site

$15 - $19.50/hr

The Coordinator assists with operational planning, staffing and volunteer coverage, workflow coordination, guest concern resolution, incident reporting and follow-up, service recovery efforts, and ...

HomeChoice Healthcare

Staffing Coordinator

Raleigh, NC · On-site

$35K - $40K/yr

Address client concerns and provide timely resolution. * Compliance and Documentation: * Ensure ... care coordination responsibilities. * Knowledge of home care regulations and best practices ...

Newcomb and Company

BIM Coordinator

Raleigh, NC · On-site

$70 - $100/hr

Provide problem-resolution assistance and drawing interpretations to field personnel and project managers as needed. * Maintain organized logs of outstanding coordination issues, RFIs, and design ...

Newcomb and Company

BIM Coordinator

Raleigh, NC

Provide problem-resolution assistance and drawing interpretations to field personnel and project managers as needed. * Maintain organized logs of outstanding coordination issues, RFIs, and design ...

Newcomb and Company

BIM Coordinator

Raleigh, NC · On-site

Provide problem-resolution assistance and drawing interpretations to field personnel and project managers as needed. * Maintain organized logs of outstanding coordination issues, RFIs, and design ...

Siemens Mobility

Project Coordinator

Wendell, NC · On-site

$61.55 - $105.51/hr

The project coordinator role will be responsible for developing quick, high-level resolution to our ... Lead high level customer resolution by orchestrating interactions between engineering, research and ...

New

Instrata

Project Coordinator

Raleigh, NC · On-site

Prepare and manage project submittals in coordination with Project Managers. * Compile and deliver ... resolution related to pending, incomplete, or closed orders. * Help coordinate post-delivery ...

Werner

Returns Coordinator

Raleigh, NC

$17.75 - $24.25/hr

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and ...

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Resolution Coordinator information

See Raleigh, NC salary details

$10

$22

$43

How much do resolution coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for resolution coordinator in Raleigh, NC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.24 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Raleigh, NC?

The most popular types of Resolution jobs in Raleigh, NC are:

What are popular job titles related to Resolution Coordinator jobs in Raleigh, NC?

For Resolution Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Raleigh, NC look for?

The top searched job categories for Resolution Coordinator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Resolution Coordinator jobs?

Cities near Raleigh, NC with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,149 per year, or $22.7 per hour.

Supervisor Resolution

First Citizens Bank

Raleigh, NC • Hybrid

Full-time

Re-posted 26 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 174 rated banks

Job description

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of the office located at 100 East Tryon Rd, Raleigh, NC 27603. 

This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate resolution. Facilitates daily workflow and ensures timely completion of work. Provides assistance on complex inquiries, and coordinates training and ongoing development of the team. Performs routine inspection of the work to include call monitoring, account review, and review of associate performance to ensure acceptable quality and productivity. Conducts regular coaching and feedback sessions with staff. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.


Responsibilities & Qualifications

Duties & Responsibilities:

Collections - Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.

Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance. Develop and inspire team through regular coaching and mentoring.

Business Support - Provides support to the department and associates with complex problems, questions, and research. Promote a culture of continuous improvement and seek opportunities to further streamline processes.

Reporting - Monitors processes and daily activities. Reviews and prepares collections reports and shares data as appropriate to management, ensuring ongoing oversight and tracking of problem loans.

Qualifications:

Bachelor's Degree and 1 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation

-OR-

High School Diploma or GED and 5 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation

Additional Requirements:

Significant knowledge of foreclosure litigation processes in multiple jurisdictions

Familiarity with applicable regulations (i.e. FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines)

Advanced attention to detail and written and verbal communication skills

Proven ability to work in business professional environment 

Independent and driven

Preferred Qualifications:

Proven supervisory experience with desire to lead, manage, and support a small team

Familiarity with bankruptcy litigation processes

Experience referring cases to outside counsel

Portfolio management experience in related area

Full-cycle case management of foreclosure accounts (referral to foreclosure sale)

Preferred Area of Experience: Familiarity with applicable regulations (i.e. FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines)


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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