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Resolution Coordinator Jobs (NOW HIRING)

University Health

Resolution Coordinator

San Antonio, TX · On-site

$19.55 - $29.75/hr

POSITION SUMMARY/RESPONSIBILITIES The Resolution Coordinator will conduct operational role-based training for all new hires within PBS. This position will assist the Executive Director and Assistant ...

University Health

Resolution Coordinator

San Antonio, TX · On-site

$19.55 - $29.75/hr

POSITION SUMMARY/RESPONSIBILITIES The Resolution Coordinator will conduct operational role-based training for all new hires within PBS. This position will assist the Executive Director and Assistant ...

University Health

Resolution Coordinator

San Antonio, TX · On-site

$19.55 - $29.75/hr

POSITION SUMMARY/RESPONSIBILITIES The Resolution Coordinator will conduct operational role-based training for all new hires within PBS. This position will assist the Executive Director and Assistant ...

Staffmark

Account Resolution Coordinator

Holcomb, NY · On-site

$19.25 - $25/hr

Staffmark - JobID: 1998487 [Administrative Assistant / Receptionist] As a Coordinator at Staffmark, you'll: Contact customers about orders; Answer inquiries from customers via phone, email, or fax;

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How much do resolution coordinator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Coordinator, and why are they important?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a Resolution Coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What are Resolution Coordinators?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

More about Resolution Coordinator jobs
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Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Resolution Coordinator

Resolution Coordinator

University Health

San Antonio, TX • On-site

$19.55 - $29.75/hr

Full-time

Posted 27 days ago

University Of Nevada (Reno) rating

8.4

Company rating: 8.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

74th of 532 rated colleges and universities

Job description

POSITION SUMMARY/RESPONSIBILITIES
The Resolution Coordinator will conduct operational role-based training for all new hires within PBS. This position will assist the Executive Director and Assistant Directors to provide support within several functional working teams; billing, collections, customer service, cash posting and refunds. The Resolution Coordinator will develop, reviews and maintain all standard operating procedures used within PBS.
EDUCATION/EXPERIENCE
1. Minimum of 3-5 years in a hospital or physician billing office and/or patient access.
2. High school diploma or equivalent is required.
3. Knowledge of medical terminology and billing/collection practices.
4. Ability to read and interpret insurance explanation of benefits (EOBs).
5. Knowledge of payer edits, rejections, rules, and how to appropriately respond to each.
6. Accuracy in identifying the cause of rejections/denials and selecting the most appropriate method for resolution.
7. Demonstrated proficiency with timely and successful appeals to insurance companies.
8. Ability to create professional correspondence to insurance companies and patients.

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