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Resolution Coordinator Jobs (NOW HIRING)

Logicar Inc.

Be Seen First

Logistics Coordinator

Hialeah, FL · On-site

$3K - $4K/mo

... Issue Resolution - Coordinating communication and resolution of known stock issues, with Inventory Control team. - Directing resolutions on transportation issues, handling discrepancies, and ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Litigation & Partner Coordination: * Coordinate with external attorneys and collection agencies on ... Payment & Resolution Support: * Assist with payment arrangements and settlement discussions within ...

HMSA

Case Resolution Specialist I

Honolulu, HI · Hybrid

Assists Supervisor and Coordinator in working as a liaison with providers, members and internal ... Assists with the implementation of resulting decisions for change/resolution. * Assists supervisor ...

HMSA

Case Resolution Specialist II

Honolulu, HI · Hybrid

Coordinates discussions and meetings to develop processes to resolve those issues. * Presents ... Assists with the implementation of resulting decisions for change/resolution. * Assists supervisor ...

Archer Systems

Lien Resolution Specialist

Austin, TX · On-site

Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Litigation & Partner Coordination: * Coordinate with external attorneys and collection agencies on ... Payment & Resolution Support: * Assist with payment arrangements and settlement discussions within ...

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How much do resolution coordinator jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Coordinator, and why are they important?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

What are Resolution Coordinators?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

How does a Resolution Coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.
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Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Case Resolution Specialist I

Case Resolution Specialist I

Hawaii Medical Service Association

Honolulu, HI • On-site

Full-time

Posted 10 days ago

Job description

  1. Conducts critical analysis of highly complex and sensitive member and provider appeals, inquiries and grievances and applies internal policies and procedures, contractual provisions, and regulatory requirements.
    • Secures information from internal and external resources to resolve issues.
    • Assists Supervisor and Coordinator in working as a liaison with providers, members and internal decision makers in representing HMSA objectives, goals, and expectations for meeting contractual, regulatory, and accreditation requirements.
    • Negotiates/resolves sensitive issues with internal and external parties.
    • Takes all facts and research from internal and external resources and presents a full explanation of the member's or provider's position and concerns to management and decision makers.
    • Triages cases to resolve them upon initial inquiry to best service the member as well as minimize the number of cases escalated to senior management and executives.
  2. At the direction and supervision of management, participates on cross departmental committees and other internal meetings to identify, clarify, research, and resolve inquiries and issues.
    • Identifies when changes to policies and procedures are needed based on case resolutions, statutory or regulatory changes, or accreditation requirements.
    • Proposes changes to management based on identification and analysis.
    • Analyzes and identifies issues that may require multiple department efforts to resolve.
    • Presents recommendations to internal committees, subgroups and executive management for decision making purposes as it relates to cases after discussion and approval from Supervisor and Coordinator.
    • Assists with the implementation of resulting decisions for change/resolution.
    • Assists supervisor/manager in responding to internal investigations, reviews, and audits; regulatory inquiries; and accreditation related audits.
    • Assist internal customers with complex member/physician inquiries with guidance and direction from management.
  3. Identifies member problems, member education needs, or trends and report these to manager, as well as recommend resolution. Takes a proactive role in reviewing, digesting and communicating any new regulation, standard, business change, etc. affecting the member advocacy and/or appeals process. At direction of management, assists in the coordination of changes among departments.
  4. Performs quality assurance of case documents and assists Supervisor and Manager with various corporate activities.
  5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid
  1. Bachelor's degree and one year of related work experience; or equivalent combination of education and related work experience.
  2. Effective verbal and written communication skills
  3. Problem identification and resolution skills
  4. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.

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