ZipRecruiter

Log In

1

Resolution Coordinator Jobs in Tennessee (NOW HIRING)

DPR Construction

Payroll Field Coordinator

Nashville, TN · On-site

$21.75 - $29/hr

Coordinates with Shared Services Payroll and People Practices to support compliant payroll processing and issue resolution. Contributes to consistent payroll operations and continuous improvement ...

DPR Construction

Payroll Field Coordinator

Nashville, TN

$21.75 - $29/hr

Coordinates with Shared Services Payroll and People Practices to support compliant payroll processing and issue resolution. Contributes to consistent payroll operations and continuous improvement ...

FirstKey Homes LLC

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.25/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

FirstKey Homes LLC

Service Coordinator

Memphis, TN

$19.25 - $24.25/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

U.S. Xpress

Revenue Data Coordinator

Chattanooga, TN · On-site

The Revenue Data Coordinator manages and maintainsthe cloud tariff system by publishing customer ... Work with Collections and Problem Resolution departments to identify and correct any rating/pricing ...

US Xpress

Revenue Data Coordinator

Chattanooga, TN · On-site

The Revenue Data Coordinator manages and maintainsthe cloud tariff system by publishing customer ... Work with Collections and Problem Resolution departments to identify and correct any rating/pricing ...

Caregiver

Residential Coordinator

Memphis, TN · On-site

$18.68/hr

Description The Residential Coordinator supports the day-to-day operations of assigned homes. This ... resolution of items identified. * Support onboarding/on-the-job training; ensure training ...

Ballad Health

RN - Team Coordinator

Bristol, TN · On-site

The team coordinator works directly with staff on the unit to ensure compliance with patient care and service problem resolution. The position involves maintaining current knowledge of evidence based ...

next page

Showing results 1-20

All JobsResolution JobsResolution Coordinator JobsResolution Coordinator Jobs in Tennessee

Resolution Coordinator information

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are popular job titles related to Resolution Coordinator jobs in Tennessee?

For Resolution Coordinator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Tennessee look for?

The top searched job categories for Resolution Coordinator jobs in Tennessee are:

What cities in Tennessee are hiring for Resolution Coordinator jobs?

Cities in Tennessee with the most Resolution Coordinator job openings:

Infographic showing various Resolution Coordinator job openings in Tennessee as of September 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Overpayment Resolution Coordinator

Knoxville, TN • On-site

OrthoTennessee
Outpatient Health Care • 501 - 1,000 employees
Learn more about OrthoTennesseeexternal

Full-time

Posted 3 days ago

New

Job description

Description
Knoxville Orthopaedic Clinic (KOC) is seeking a detail-oriented and analytical Overpayment Resolution Coordinator to join our Revenue Cycle team. This position is responsible for researching and resolving payer and patient credit balances to ensure overpayments are handled accurately, efficiently, and in accordance with KOC policies and applicable requirements.
The Overpayment Resolution Coordinator will investigate account activity, determine the source of overpayments, process appropriate refunds and adjustments, respond to payer recoupments and offsets, and maintain accurate documentation throughout the resolution process. This role works closely with multiple areas of the Revenue Cycle and Accounting teams to support financial accuracy and reduce outstanding credit balances.
The ideal candidate has previous healthcare Revenue Cycle experience, strong research and reconciliation skills, and the ability to independently work through detailed account activity from initial review through final resolution.
What You'll Do
  • Review and resolve payer and patient credit balances, refund requests, recoupment notices, correspondence, and assigned work queues.
  • Research overpayments resulting from duplicate payments, payment reversals, insurance reprocessing, coordination-of-benefits changes, corrected claims, posting errors, and other account activity.
  • Review remittance advice, explanations of benefits, payer correspondence, account histories, and supporting documentation to validate overpayments.
  • Determine the appropriate resolution, including refunds, transfers, adjustments, corrected claims, rebilling, or additional payer follow-up.
  • Prepare accurate refund and adjustment documentation and route requests through established approval processes.
  • Review and respond to payer recoupments, take-backs, and offsets while monitoring applicable deadlines.
  • Reconcile credit-balance activity with payment-posting records and coordinate with Accounting when additional financial research is needed.
  • Collaborate with Payment Posting, Insurance Billing, Claim Resolution, Patient Accounts, Registration, and other Team Members to resolve account discrepancies.
  • Communicate professionally with payers, patients, Team Members, and external partners regarding overpayments and resolution requirements.
  • Maintain complete and accurate account notes, approvals, correspondence, refund records, and supporting documentation.
  • Monitor assigned inventory and aging to ensure accounts are followed through final resolution.
  • Identify recurring overpayment trends, payer issues, posting errors, and workflow opportunities and communicate findings to leadership.
  • Support audits, compliance reviews, and quality-control activities by providing accurate documentation and account information.
  • Maintain confidentiality and comply with HIPAA, financial-control, billing, payer, and organizational requirements.
  • Meet established productivity, accuracy, documentation, and turnaround-time expectations.
What We're Looking For
  • High school diploma or equivalent required.
  • Minimum of two years of experience in healthcare Revenue Cycle, payment posting, patient accounts, refunds, credit-balance resolution, or a related financial role.
  • Working knowledge of electronic remittance advice (ERA), explanations of benefits (EOB), payment adjustments, refunds, recoupments, offsets, and account reconciliation.
  • Strong analytical, research, reconciliation, and problem-solving skills.
  • Excellent attention to detail and ability to manage multiple accounts, priorities, and deadlines.
  • Strong written and verbal communication skills.
  • Ability to work professionally with patients, payers, Team Members, and external partners.
  • Proficiency with practice-management systems, payer portals, spreadsheets, email, and common office applications.
  • Ability to appropriately handle confidential patient and financial information.
Preferred Experience
  • Experience in a multi-site physician practice, orthopaedic organization, or other complex healthcare Revenue Cycle environment.
  • Previous experience investigating payer and patient credit balances and processing refunds.
  • Experience responding to payer recoupments, take-backs, and offsets.
  • Relevant Revenue Cycle education or certification.
  • Advanced experience with account reconciliation, financial reporting, or financial-control processes.
Join the KOC Team
At Knoxville Orthopaedic Clinic, our Revenue Cycle Team Members play an important role in supporting the financial health and day-to-day operations of our organization. The Overpayment Resolution Coordinator is an opportunity for someone who enjoys researching account activity, solving discrepancies, working with detailed financial information, and seeing issues through to resolution.
If you are organized, analytical, and have healthcare Revenue Cycle experience, we encourage you to apply and become part of the KOC team.
Knoxville Orthopaedic Clinic is an Equal Employment Opportunity (EEO) employer. We are committed to providing a positive work environment where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

Apply