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Resolution Coordinator Jobs in Tennessee (NOW HIRING)

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

IVX Health

Facilities Coordinator

Brentwood, TN

Support punch list resolution and ensure consistency and quality across openings * Analyze and recommend alternative delivery strategies to improve cost, schedule, and coordination Facilities ...

SPX

$17.75 - $23.25/hr

Coordinate assigned service tickets from intake through resolution, including material delivery ... Manage ongoing coordination and communication with Sales, RMA lab, Technical Support, and Service ...

New

IVX Health

Facilities Coordinator

Brentwood, TN

Support punch list resolution and ensure consistency and quality across openings * Analyze and recommend alternative delivery strategies to improve cost, schedule, and coordination Facilities ...

IVX Health

Facilities Coordinator

Brentwood, TN · On-site

Support punch list resolution and ensure consistency and quality across openings * Analyze and recommend alternative delivery strategies to improve cost, schedule, and coordination Facilities ...

Empower Rental Group

Rental Coordinator

Franklin, TN · On-site

$17.50 - $23/hr

Empower Rental Group is hiring a Rental Coordinator at the Support Center in Franklin. TN! Empower ... Possess decision-making, problem resolution and creative thinking skills. * Able to multi-task ...

Empower Rental Group

Rental Coordinator

Franklin, TN · On-site

$17.50 - $23/hr

Empower Rental Group is hiring a Rental Coordinator at the Support Center in Franklin. TN! Empower ... Possess decision-making, problem resolution and creative thinking skills. * Able to multi-task ...

Waste Connections

Sales Coordinator

Nashville, TN · On-site

$18 - $24.75/hr

The Sales Coordinator serves as the primary administrative and operational support partner for the ... Monitor customer service requests and ensure timely resolution of issues. * Track contract ...

Waste Connections of Canada

Sales Coordinator

Nashville, TN · On-site

$18 - $24.75/hr

The Sales Coordinator serves as the primary administrative and operational support partner for the ... Monitor customer service requests and ensure timely resolution of issues. * Track contract ...

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Resolution Coordinator information

What is the highest paying job as a coordinator?

The highest paying roles for coordinators typically include senior or specialized positions such as Project Coordinator, Program Coordinator, or Operations Coordinator in industries like finance, technology, or healthcare. These roles often require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level coordinator positions.

What are the key skills and qualifications needed to thrive as a Resolution Coordinator, and why are they important?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

What jobs will no longer exist in 2030?

By 2030, roles such as traditional resolution coordinators may decline due to increased automation and AI-driven customer service tools. Jobs that rely heavily on manual, repetitive tasks are at higher risk of being replaced by technology, emphasizing the importance of skills in digital literacy and problem-solving. However, roles requiring complex judgment and interpersonal skills are expected to persist.

What are Resolution Coordinators?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What jobs pay 4000 a week without a degree?

Resolution Coordinators typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require relevant skills, licenses, or extensive experience. Most jobs paying this amount consistently without a degree are rare and often involve commission-based or entrepreneurial work.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

How does a Resolution Coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What does a resolution coordinator do?

A resolution coordinator manages and resolves customer or client issues, ensuring problems are addressed efficiently and satisfactorily. They often communicate with stakeholders, document cases, and use organizational tools to track progress and maintain service quality.
What are popular job titles related to Resolution Coordinator jobs in Tennessee? For Resolution Coordinator jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Resolution Coordinator jobs in Tennessee look for? The top searched job categories for Resolution Coordinator jobs in Tennessee are:
What cities in Tennessee are hiring for Resolution Coordinator jobs? Cities in Tennessee with the most Resolution Coordinator job openings:
Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Overpayment Resolution Coordinator

OrthoTennessee

Knoxville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Are you passionate about helping orthopaedic patients? Do you want to be part of the largest orthopaedic provider in Eastern Tennessee? Join the team at KOC in our Revenue Cycle Department, where we provide personalized care in a collaborative and supportive environment. We are currently seeking a full-time Overpayment Resolution Coordinatorwho is committed to providing superior service and eager to grow within a highly respected orthopaedic practice.

At Knoxville Orthopaedic Clinic, our purpose is to improve lives through patient-centered care - every patient, every time. And we've been doing just that since our founding in 1930.

Key Responsibilities:

  • Follow the OrthoTennessee Playbook.

  • Address daily credit balance tasks in the PM software.

  • Review monthly A/R reports and follow up on patient or payer credit balances.

  • Prepare refund requests as assigned.

  • Collaborate with Front Desk staff to ensure accurate billing information and copay/coinsurance collection procedures.

  • Communicate refund needs to the Payment Posting Department with appropriate documentation.

  • Research recouped and reapplied payments.

  • Adhere to federal and state guidelines and timelines for refund processing.

  • Confirm patient credit balances resulting from overpayments, transferring credits appropriately or initiating refunds in NextGen.

  • Research government, commercial, and workers' comp payer credit balances to ensure payment postings and adjustments are accurate and not duplicated.

  • Utilize payer-specific software, spreadsheets, or forms to notify payers of overpayments and facilitate recovery processes.

  • When payer systems are not available, prepare refund requests with appropriate documentation for review by the Contract Appeals Analyst.

  • Cross-train in other departmental job functions as needed.

  • Assist with training new departmental personnel.

  • Perform other duties as assigned.

Required Qualifications and Skills:

  • High school diploma or equivalent.

  • Minimum of 1 year of experience in a medical billing office or similar detail-oriented environment.

  • Experience reviewing patient accounts and balances.

  • Knowledge of medical billing and claims processing; orthopaedics experience preferred.

  • Knowledge of billing guidelines for government and commercial insurance plans.

  • Ability to read and interpret remittance advice (EOBs) to identify payer errors.

  • Proficiency with Practice Management software.

  • Knowledge of HIPAA regulations and ability to maintain strict confidentiality.

  • Strong organizational skills and attention to detail.

  • Excellent communication and interpersonal skills with patients, staff, and external stakeholders.

  • Sensitivity to patient needs, particularly in financial discussions.

  • Commitment to professional conduct, attendance, punctuality, and personal appearance.

  • Customer service orientation with strong problem-solving skills.

Preferred Qualifications and Skills:

  • Prior experience with refund and overpayment processes.
  • Experience with payer-specific software or recovery systems

Why Join KOC:

  • Full-time and part-time schedule with flexibility
  • Training and mentorship in orthopaedics
  • Strong collaboration with referring orthopaedic surgeons
  • Modern, well-equipped facilities in a trusted clinical setting
  • Purpose-driven culture focused on delivering great outcomes and improving lives

We offer competitive pay and an excellent benefits package, including:

Low-cost high-quality medical, dental, and vision coverage

401(k) with profit sharing

Life insurance and long-term disability

Generous paid time off (PTO)

UKG Wallet Partner - On Demand Pay

Employee discounts and much more

Knoxville Orthopaedic Clinic was proudly recognized as a Top Workplace for 2025! Apply today to become part of a team making a difference in orthopaedic care - every patient, every time.

Apply