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Resolution Coordinator Jobs in Tennessee (NOW HIRING)

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.25/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

Customer Service - Knowledge of resident needs, service expectations, and issue resolution best ... Vendor & Technician Coordination - Ability to schedule, track, and follow up on service tasks with ...

Saunders Electric

Operations Coordinator

Nolensville, TN · On-site

$80K/yr

Saunders Entertainment LLC. is looking for a full-time Operations Coordinator to join our team in ... Facilitate the resolution of cross-departmental issues, ensuring that each matter is assigned a ...

IVX Health

Facilities Coordinator

Brentwood, TN

Support punch list resolution and ensure consistency and quality across openings * Analyze and recommend alternative delivery strategies to improve cost, schedule, and coordination Facilities ...

Smile Doctors

Front Desk Coordinator

Clarksville, TN

$14.25 - $18.25/hr

Verifies insurance information, investigates any issues, and works towards a resolution * Makes changes to the patient schedule as necessary * Presents contracts to patients, coordinates payment ...

Smile Doctors

Front Desk Coordinator

Clarksville, TN · On-site

$14.25 - $18.25/hr

Verifies insurance information, investigates any issues, and works towards a resolution * Makes changes to the patient schedule as necessary * Presents contracts to patients, coordinates payment ...

Smile Doctors , LLC

Front Desk Coordinator

Clarksville, TN · On-site

$14.25 - $18.25/hr

Verifies insurance information, investigates any issues, and works towards a resolution * Makes changes to the patient schedule as necessary * Presents contracts to patients, coordinates payment ...

Southeast Restoration

Team Coordinator

Knoxville, TN

Key Responsibilities Team Coordination & Administrative Support * Serve as a central point of ... Collections & Issue Resolution * Follow up on overdue accounts and communicate professionally with ...

New

Meijer, Inc.

$16 - $20.25/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Meijer, Inc.

$16 - $20.25/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

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Resolution Coordinator information

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are popular job titles related to Resolution Coordinator jobs in Tennessee?

For Resolution Coordinator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Tennessee look for?

The top searched job categories for Resolution Coordinator jobs in Tennessee are:

What cities in Tennessee are hiring for Resolution Coordinator jobs?

Cities in Tennessee with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Utility Customer Resolution Specialist

Knoxville Utilities

Knoxville, TN • On-site

Other

Posted 13 days ago

Job description

Customer Resolution Specialist

The Customer Resolution team works directly with KUB customers and contractors to resolve utility-related issues and disputes and to ensure utility service needs are met. This role will support the team by investigating, documenting, and facilitating the resolution of customer claims related to a variety of issues including property damage, utility service issues, contractor concerns, and motor vehicle accidents. Face-to-face communication and on-site investigations are a routine aspect of the job. Regular duties include organizing efforts related to planned utility outages, investigating damage to customer property, managing access to customer property, and coordinating customer communication efforts related to utility projects. Additional responsibilities include educating customers and community groups on a variety of subjects including utility services, rates, billing, energy efficiency, and construction activities; providing after-hours incident response; maintaining accurate written documentation; and supporting community outreach meetings and events. The successful candidate will demonstrate the ability to exercise sound judgment, develop practical solutions to complex problems, and balance customer needs with KUB's organizational goals and objectives.

Qualifications

Requires the ability to operate and get in and out of a vehicle many times per day. Requires the ability to move freely throughout the office to review maps, drawings, and bill information while meeting with internal and external customers. Requires the ability to move freely about customers' properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure while addressing numerous customer issues related to utility services. Requires the ability to lift and/or move up to 50 pounds.

Minimum requirements:

  • High school diploma or equivalent
  • Three or more years of utility related experience or the equivalent combination of education and/or utility experience
  • Strong interpersonal and customer service skills with experience communicating difficult messages in person and by phone.
  • Strong organizational and time management skills
  • Computer skills, including knowledge of the Microsoft Office Suite
  • Valid driver's license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred requirements:

  • 3+ years of utility specific construction (electric, gas, water and wastewater) and/or field experience dealing directly with internal and external customers
  • Strong verbal and written communication skills
  • Technical certification/ degree in HVAC, industrial electricity, pipe fitting, plumbing technology or a related field
  • Strong negotiation and conflict resolution skills
  • Advanced proficiency with computer software such as GIS, PeopleSoft, Adobe Acrobat Pro, Microsoft Excel, Access, PowerPoint and others
Selection Process

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer

Apply