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Resolution Coordinator Jobs (NOW HIRING)

Hui Huliau

Issue Resolution Specialist

Carlisle, PA · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Albuquerque, NM · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Andrews, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Bethesda, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Alignment Healthcare

Resolution Specialist-2

The Resolution Specialist is responsible for managing and resolving complex member issues through ... Cross-Functional Coordination * Collaborate with internal departments including Operations ...

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How much do resolution coordinator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Coordinator, and why are they important?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a Resolution Coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What are Resolution Coordinators?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

More about Resolution Coordinator jobs
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What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
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What job categories do people searching Resolution Coordinator jobs look for? The top searched job categories for Resolution Coordinator jobs are:
Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

QUALITY SPECIALIST - Problem Resolution Coordinator

NSG Group

Shelbyville, IN • On-site

Full-time

Posted 14 days ago

Job description

Quality Specialist - Problem Resolution Coordinator

Job Category: Mfg Operations Requisition Number: QUALI004230

Posted: May 21, 2026

Full-Time

On-site

Shelbyville Shelbyville, IN 46176, USA

Description

Essential Duties:

  • Gathers information on problems and/or concerns from customers. Facilitates problem resolutions in coordination with Production teams utilizing problem solving tools.
  • Coordinates containment of all quality concerns. Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
  • Maintain corrective action system. This includes distribution of quality package and initial response to customer via customer portals, overseeing, and reporting out on the corrective action status. Issues quality dispatches or customer concern responses.
  • Schedules and leads cross-functional meetings focusing on customer quality related problems. Generates, maintains and assigns responsibility/completion timing for action items required to meet customer requirements and expectations for formal quality concern responses.
  • Completes daily, weekly, monthly quality reports. Generates PPM Reports, assists in PPM Tracks 5P/8D timeliness and effectiveness.
  • Issues Return Material Authorizations
  • Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  • Other duties as assigned by Manager

Scope/Dimensions:

  • Interactions with internal and external technical experts to resolve issues related to nonconformities of product, process, and quality system.
  • Prepare and present corrective action response to Sr. leadership and or customer representatives.
  • Influence the work of others who do not report directly to this job title and hold others accountable for their work output without a direct supervisory relationship.

Competencies:

  • People: Influential. 1. Simply conveys information and ideas to others. 2. Builds Rapport and makes a positive and credible impact. 3. Demonstrates attentive and active listening skills; takes a real interest in the views and ideas of others and ensures proposals address others' needs and priorities.
  • Vision: Customer Focus. 1. Actively seeks to understand internal and external customer circumstances, problems, expectations, and needs. 2. Ensures that customer solutions, practices, and procedures are designed and implemented to assure customer satisfaction. 3. Ensures that the customer perspective is the driving force behind business decisions and activities.
  • Results: Passion for Excellence. 1. Takes personal responsibility and ownership for achieving results & objectives. 2. Demonstrates and fosters a sense of urgency, drive and personal commitment. 3. Shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands

Qualifications Required:

  • Associate's degree in a related discipline or a combination of equivalent education and experience or equivalent experience.
  • Previous work experience in production quality assurance, customer quality assurance.
  • Knowledge of and ability to utilize problem solving tools such as Six Sigma, Fishbone, KT, 8D, etc.
  • Moderate to advanced computer skills including use of Microsoft office suite, etc.
  • Quality systems (IATF 16949) knowledge. Previous experience with document control systems and/or customer portals.
  • Demonstrated excellent communication skills in English.
  • Demonstrated detail oriented; strong organization skills; strong analytical skills; and project management skills.
  • Ability to develop and present solid solutions to team members and Management.

Qualification Desired:

  • Bachelor's degree in related discipline or a combination of related education and experience.
  • IATF 16949 auditor certification.
  • Engineering or Quality experience in an automotive manufacturing environment.
  • Six sigma green belt or black belt certification.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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