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Resolution Coordinator Jobs in Michigan (NOW HIRING)

CASE Credit Union

Resolutions Specialist

Lansing, MI · On-site

POSITION PURPOSE Responsible for performing resolution activities associated with delinquent and ... and coordination with Credit Union personnel. a. Assist area personnel as needed. b. Keeps ...

Bradford White

Warranty Coordinator

Middleville, MI · On-site

Warranty Coordinator The Warranty Coordinator is responsible for handling customer inquiries ... issue resolution. Responsibilities: * Respond to warranty-related customer inquiries via phone ...

JAMS, Inc.

Case & Client Experience Coordinator

Detroit, MI · Hybrid

$19 - $25.75/hr

Maintains Resolution Center appearance and provides base-level case support; Assists the Manager ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

Work with the Service Department as needed for sound and timely issue resolution Monitor and ensure ... operations, project coordination, production support, contract administration, or a related ...

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

$65K - $85K/yr

Coordinate issue resolution across departments to prevent delays, customer confusion, and rework ... coordination, production support, contract administration, or a related leadership role

Glen-Gery

Coordinator-Supply Center

Whitmore Lake, MI

$17 - $23.25/hr

The Supply Center Coordinator is responsible for the customer service function including ... resolution. Must have a good knowledge of products and inventories to ensure timely and accurate ...

Birdi

Lead Patient Care Coordinator

Plymouth, MI · On-site

$16.75 - $22/hr

The Lead Patient Care Coordinator assists with patient intake, issue resolution, quality assurance activities, work distribution, and team development. This role works closely with Patient Care ...

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Resolution Coordinator information

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.
What are the most commonly searched types of Resolution jobs in Michigan? The most popular types of Resolution jobs in Michigan are:
What are popular job titles related to Resolution Coordinator jobs in Michigan? For Resolution Coordinator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Resolution Coordinator jobs in Michigan look for? The top searched job categories for Resolution Coordinator jobs in Michigan are:
What cities in Michigan are hiring for Resolution Coordinator jobs? Cities in Michigan with the most Resolution Coordinator job openings:
Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.

Compliance & Resolution Specialist

Stillman Law Office

Farmington Hills, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.
About Stillman Law Office
Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional legal services while maintaining the highest standards of professionalism, compliance, and client service.
As our organization continues to grow, we are seeking a detail-oriented and solutions-focused Compliance & Resolution Specialist to join our team. This role serves a critical function within the Firm by helping ensure consumer concerns, client requests, and compliance-related matters are addressed accurately, efficiently, and in accordance with regulatory and client requirements.
Position Summary
The Compliance & Resolution Specialist is responsible for reviewing and resolving escalated account matters, researching inquiries, and coordinating appropriate next steps across multiple departments and stakeholders. This role acts as a key resource for internal teams by evaluating available information, identifying resolution paths, and engaging clients when decisions or approvals are required.
The ideal candidate is highly organized, analytical, and comfortable working in a fast-paced environment where attention to detail, sound judgment, and effective communication are essential.
Key Responsibilities
  • Review and evaluate escalated consumer inquiries, account issues, and special handling matters to determine appropriate resolution strategies.
  • Research and analyze account information, client requirements, and applicable policies to support informed decision-making.
  • Initiate and coordinate next steps with internal departments, leadership, clients, and external stakeholders as necessary.
  • Serve as a resource for team members who require guidance on complex account situations and exception requests.
  • Communicate professionally with clients and internal stakeholders regarding account status, recommendations, and resolution plans.
  • Ensure all actions are completed in accordance with Firm policies, client requirements, and applicable regulatory standards.
  • Maintain accurate documentation and account records within Firm systems.
  • Identify process gaps, recurring issues, and opportunities for operational improvements.
  • Participate in the development and refinement of procedures, workflows, and best practices.
  • Support compliance initiatives and contribute to maintaining the Firm's high standards of service and regulatory adherence.
  • Collaborate effectively across departments to ensure timely and accurate resolution of matters.
Qualifications
Required
  • High school diploma or equivalent.
  • Strong organizational skills and exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently while collaborating effectively within a team environment.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Preferred
  • Associate degree or higher.
  • Experience in legal services, financial services, collections, compliance, operations, administrative support, or a related field.
  • Experience researching and resolving complex account or customer service issues.
  • Experience developing, documenting, or improving business processes.
  • Paralegal experience or legal industry experience.
  • Familiarity with collection management platforms and legal case management systems including Cogent.
  • Familiarity with highly regulated environments and compliance-driven workflows.
Skills & Abilities
  • Exceptional attention to detail and accuracy.
  • Strong critical-thinking and decision-making skills.
  • Ability to analyze information and determine appropriate courses of action.
  • Professional written and verbal communication skills.
  • Ability to influence outcomes through collaboration and effective communication.
  • Strong organizational and time-management skills.
  • Adaptability and willingness to embrace continuous improvement.
  • Ability to balance competing priorities while maintaining a high level of quality and compliance.
Benefits
Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid time off (PTO)
  • Opportunities for professional growth and advancement
  • Collaborative and team-oriented work environment
Pre-Employment Requirements
Employment is contingent upon successful completion of:
  • Background check
  • Drug screening

Equal Employment Opportunity
Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

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