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Resolution Coordinator Jobs in Michigan (NOW HIRING)

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

$65K - $85K/yr

Coordinate issue resolution across departments to prevent delays, customer confusion, and rework ... coordination, production support, contract administration, or a related leadership role

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

Coordinate issue resolution across departments to prevent delays, customer confusion, and rework ... coordination, production support, contract administration, or a related leadership role

Glen-Gery

Coordinator-Supply Center

Whitmore Lake, MI

$17 - $23.25/hr

The Supply Center Coordinator is responsible for the customer service function including ... resolution. Must have a good knowledge of products and inventories to ensure timely and accurate ...

Robert Half

Social Media Coordinator

Grand Rapids, MI · On-site

$19 - $22/hr

We are looking for a Social Media Coordinator to support consumer interactions and paid social ... issue resolution. * Monitor multiple social channels at once, organizing priorities to maintain ...

Trinity Industries

Rail Logistics Coordinator

Okemos, MI · On-site

$55 - $75/hr

- Rail Logistics Coordinator (2600721) Description RSI Logistics, recently acquired by Trinity ... resolution * Utilize a cloud-based railcar tracking system to monitor, identify problems, and ...

Glen-Gery

Coordinator-Supply Center

Whitmore Lake, MI · On-site

$17 - $23.25/hr

The Supply Center Coordinator is responsible for the customer service function including ... resolution. Must have a good knowledge of products and inventories to ensure timely and accurate ...

Trinity Industries

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

The Rail Logistics Coordinator is responsible for proactively monitoring loaded railcars from the ... resolution * Utilize a cloud-based railcar tracking system to monitor, identify problems, and ...

Trinity Industries

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

The Rail Logistics Coordinator is responsible for proactively monitoring loaded railcars from the ... resolution * Utilize a cloud-based railcar tracking system to monitor, identify problems, and ...

TrinityRail

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

The Rail Logistics Coordinator is responsible for proactively monitoring loaded railcars from the ... resolution * Utilize a cloud-based railcar tracking system to monitor, identify problems, and ...

Trinity Logistics Group

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

The Rail Logistics Coordinator is responsible for proactively monitoring loaded railcars from the ... resolution * Utilize a cloud-based railcar tracking system to monitor, identify problems, and ...

Trinity Logistics Group

Rail Logistics Coordinator

Okemos, MI · On-site

$17.75 - $23.50/hr

The Rail Logistics Coordinator is responsible for proactively monitoring loaded railcars from the ... resolution * Utilize a cloud-based railcar tracking system to monitor, identify problems, and ...

Meijer, Inc.

Service Coordinator

Madison Heights, MI · On-site

$18.25 - $23/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Meijer, Inc.

Service Coordinator

Madison Heights, MI · On-site

$18.25 - $23/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Meijer, Inc.

Service Coordinator

Saline, MI · On-site

$16/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Meijer, Inc.

Service Coordinator

Rochester Hills, MI · On-site

$18.25 - $23/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

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Showing results 21-40

All JobsResolution JobsResolution Coordinator JobsResolution Coordinator Jobs in Michigan

Resolution Coordinator information

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Michigan?

The most popular types of Resolution jobs in Michigan are:

What are popular job titles related to Resolution Coordinator jobs in Michigan?

For Resolution Coordinator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Michigan look for?

The top searched job categories for Resolution Coordinator jobs in Michigan are:

What cities in Michigan are hiring for Resolution Coordinator jobs?

Cities in Michigan with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

ReBath - Project Coordinator

Bathworks Inc

Troy, MI • On-site

$65K - $85K/yr

Full-time

Posted 28 days ago

Job description

Construction Project Manager
Location: Troy, MI Job Type: Full-Time Department: Operations
Overview
We are seeking a strong, customer-focused Construction Project Coordinator to lead cross-functional coordination between Sales, Contract Processing, Job Scoping, and Production. This role is critical to ensuring jobs move from sale to execution with complete, accurate information and a high level of customer satisfaction during scheduling with the customer.
The ideal candidate is highly organized, operationally disciplined, and confident working across multiple departments. This person will serve as the point person to schedule client jobs.
This is not a passive administrative role. We are looking for a leader who can drive accountability, resolve issues efficiently, communicate directly with customers, and keep projects moving without becoming the default dumping ground for unresolved departmental problems.
Key Responsibilities
Cross-Department Coordination
  • Serve as a key liaison between Sales, Contract Processing, Job Scoping, Production, and the customer
  • Ensure jobs move through the pipeline with complete, accurate, and executable information
  • Coordinate issue resolution across departments to prevent delays, customer confusion, and rework
  • Help create strong communication and accountability between teams
  • Work with Sales to gather all necessary documentation, details, approvals, and job information
  • Help resolve issues that prevent a file from being production-ready
  • Work with Installation Technicians and Installation Foremen to ensure project goals, timelines and customer expectations are being met.
  • Work with the Service Department as needed for sound and timely issue resolution
  • Monitor and ensure project cycle time is within company expectations

Scoping and Contract Resolution
  • Support the Scoping, Schedule and Installation teams when field conditions or project requirements do not match the signed contract
  • Escalate and resolve scope discrepancies, contract inconsistencies, and other job-related issues
  • Coordinate with the appropriate departments to determine next steps, revisions, and approvals

Customer-Facing Responsibilities
  • Communicate directly with customers to confirm requirements, clarify expectations, and resolve open items
  • Ensure all customer requirements are met prior to production
  • Provide a high level of professionalism and service throughout the project readiness process
  • Identify upsell opportunities when appropriate, including situations where financing may support additional scope

Operational Leadership
  • Keep jobs moving by resolving issues quickly and holding the right teams accountable
  • Maintain clear boundaries so the role supports solutions without becoming the catch-all for every unresolved problem
  • Improve workflow and execution by identifying recurring issues and helping strengthen process discipline
  • Partner with leadership to improve handoffs, file quality, cycle time, and customer experience

Qualifications
  • 3+ years of experience in operations, project coordination, production support, contract administration, or a related leadership role
  • Experience working cross-functionally with sales, operations, customer service, and field or production teams
  • Strong customer communication and conflict resolution skills
  • Ability to manage multiple priorities and keep projects moving in a fast-paced environment
  • Strong problem-solving skills and sound operational judgment
  • Proven ability to drive accountability across departments
  • Experience in construction, remodeling, home improvement, restoration, or other project-based service industries preferred

Skills and Competencies
  • Cross-functional leadership
  • Escalation management
  • Customer service
  • Contract and scope review
  • Process improvement
  • Communication and follow-through
  • Problem solving
  • Time management
  • Accountability
  • Team collaboration

What Success Looks Like
  • Scope and contract discrepancies are resolved quickly and correctly
  • Customers feel informed, supported, and confident
  • Departments work together with stronger accountability and fewer bottlenecks
  • Operational issues are solved efficiently without the role becoming a problem dumping ground

Why Join Us
  • Key leadership role with direct impact on operational performance and customer satisfaction
  • Opportunity to build stronger processes and improve execution across departments
  • Collaborative environment with visibility across the business
  • Ability to make a measurable difference in job readiness, workflow, and customer outcomes

Must have a clean driving record and background.

Apply