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Resolution Coordinator Jobs in Rochester, MI (NOW HIRING)

EDAG

Problem Resolution Coordinator

Rochester, MI · On-site

Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR. DESCRIPTION * Coordinate and track software and system network-related issue tickets throughout the development process. ​

Stellantis

Issue Resolution Engineer

Auburn Hills, MI · On-site

$68K - $88K/yr

The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external ...

Stellantis

Issue Resolution Engineer

Auburn Hills, MI

$68K - $88K/yr

The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external ...

Robert Half

Benefits Coordinator

Sterling Heights, MI · Remote

$18 - $21/hr

... resolution. * Support COBRA and related continuation processes by tracking required actions and ... At least 2 years of experience in benefits coordination, eligibility analysis, or a closely related ...

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

$65K - $85K/yr

Coordinate issue resolution across departments to prevent delays, customer confusion, and rework ... coordination, production support, contract administration, or a related leadership role

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

Coordinate issue resolution across departments to prevent delays, customer confusion, and rework ... coordination, production support, contract administration, or a related leadership role

Meijer, Inc.

Service Coordinator

Madison Heights, MI · On-site

$18.25 - $23/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Meijer, Inc.

Service Coordinator

Madison Heights, MI · On-site

$18.25 - $23/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Meijer, Inc.

Service Coordinator

Rochester Hills, MI · On-site

$18.25 - $23/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

Lucia Landscaping Inc

Facility Coordinator

Roseville, MI · On-site

$40K - $55K/yr

Facility Coordinator Reports To: Director of Operations Who We Are OneTeam 365 is a national ... Refer client escalations and service concerns to National Account Managers for resolution * Support ...

Bathworks Inc

ReBath - Project Coordinator

Troy, MI · On-site

... resolution across departments to prevent delays, customer confusion, and reworkHelp create strong ... project coordination, production support, contract administration, or a related leadership ...

NeuLife

On Call Coordinator

Clinton Township, MI · On-site

Join our team as a On Call Coordinator! Are you ready to make a difference in the lives of adults ... Assess the urgency of situations and communicate with appropriate staff for follow-up or resolution

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Resolution Coordinator information

See Rochester, MI salary details

$10

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How much do resolution coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for resolution coordinator in Rochester, MI is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.89 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are popular job titles related to Resolution Coordinator jobs in Rochester, MI?

For Resolution Coordinator jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Rochester, MI look for?

The top searched job categories for Resolution Coordinator jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Resolution Coordinator jobs?

Cities near Rochester, MI with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $44,645 per year, or $21.5 per hour.

Problem Resolution Coordinator

EDAG Mexico

Rochester, MI • On-site

Full-time

Posted 15 days ago

Job description

WHO WE ARE
Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You'll go your own way in your career at a high level - nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.
DESCRIPTION
  • Coordinate and track software and system network-related issue tickets throughout the development process.
  • Review incoming tickets for completeness, consistency, and required technical information.
  • Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
  • Support standardization of issue reporting and tracking processes.
  • Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
  • Support communication and alignment with customers regarding reported issues and status updates.
  • Monitor issue aging, priorities, and closure progress.

REQUIREMENTS
  • Bachelor's degree in Engineering or related field.
  • Approximately 3-5 years of relevant experience.
  • Generate reports and metrics including issue inflow, burndown, and status tracking.
  • Support project meetings with issue tracking summaries and status updates.
  • Knowledge of JIRA or Confluence
  • Ability and willingness to travel to California as needed to meet and collaborate with customer.
  • English (C1-C2)
  • Temporary contract

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