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Resolution Associate Jobs in Michigan (NOW HIRING)

Trice Healthcare

Coding Payment Resolution Spec

Lansing, MI · On-site

$19 - $24.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... High school diploma or Associate degree in Accounting or Business Administration or related field ...

Healthrise

Coding Denials Resolution Specialist

Farmington, MI · On-site

$18.50 - $23.50/hr

Serves as part of a team of coding denials resolution specialists responsible for identifying and ... High school diploma or Associate degree in Accounting, Business Administration, or related field ...

Corewell Health

Hospitality Associate

Trenton, MI · On-site

$13.50 - $18.50/hr

The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as ... Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence ...

Corewell Health

Hospitality Associate

Taylor, MI · On-site

$14 - $19/hr

Hospitality Associate The Hospitality Associate provides support to patients, their families, and ... Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence ...

K2 Ascend

Litigation Associate

Lansing, MI · On-site

Litigation Associate Location: Lansing, MI Type: Full-Time, Onsite Salary Range: Competitive base ... What You'll Do * Assist with litigation matters from inception through resolution * Conduct ...

Spectrum Health

Hospitality Associate

Taylor, MI · On-site

$14 - $19/hr

The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as ... Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence ...

New

Spectrum Health

Hospitality Associate

Trenton, MI · On-site

$13.50 - $18.50/hr

The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as ... Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence ...

New

Fifth Third

Dispute Intake Analyst

Grand Rapids, MI

Associate's degree or equivalent work experience. * Strong analytical, problem-solving, multi-tasking, and conflict resolution skills. * Strong oral and written communication skills; ability to ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Michigan? For Resolution Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Michigan look for? The top searched job categories for Resolution Associate jobs in Michigan are:
What cities in Michigan are hiring for Resolution Associate jobs? Cities in Michigan with the most Resolution Associate job openings:
Resolution Associate jobs near you

Member Resolution Associate/Retention - 100% Remote

frontdoor, Inc.

Lansing, MI • Remote

$16.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.  

Responsibilities: 

  • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
  • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
  • Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer.
  • Communicates and reinforces the value and benefits of products and services to customers.
  • Analyzes customer product and/or service plans to determine potential price concessions.
  • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
  • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
  • Tracks customer feedback and provides to management.
  • May assume other duties as applied.
Qualifications

Minimum Education, Licensure and Professional Certification requirements:High school diploma or general education degree (GED) required 

Minimum Experience required: 3+ years of customer service experience and/or training required

Required Skills: 

  • Must have internet access with minimum 4.6Mbps upload/download speeds
  • Customer service and conflict resolution skills
  • Written and verbal communication skills, including influencing and persuading
  • Knowledge of and ability to apply contractual terms and concepts
  • Knowledge of policies and procedures
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Analytical skills
  • Organizational and time management skills

Preferred Skills: 

  • Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.  
  • Organization - Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.  
  • Leads conversations with positivity and control - leads members to identified outcome and controls the conversation in a positive fashion.  
Other/State Specific

This role pays $16.63/hour plus job based incentive, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

 

Learn more about benefits at Frontdoor.

Employment Type: FULL_TIME

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