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Resolution Associate Jobs in Michigan (NOW HIRING)

Jackson National Life

Operations Associate I

Lansing, MI · On-site

$20.60/hr

Identifies and escalates issues for resolution when necessary. * Communicates with internal associates and external customers or agents regarding outstanding requirements. * Documents status of ...

Jackson National Life

Operations Associate I

Lansing, MI · On-site

$20.60/hr

Identifies and escalates issues for resolution when necessary. * Communicates with internal associates and external customers or agents regarding outstanding requirements. * Documents status of ...

Henry Ford College, MI

Financial Aid Associate

Dearborn, MI · On-site

$21.60 - $26.15/hr

... resolution of FPS C-Flags, packaging of awards, resolution of overawards, and other assigned processes related to file completion. The Financial Aid Associate will provide excellent customer service ...

Express

Sales Associate

Troy, MI

$13 - $17.75/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Birch Run, MI · On-site

$11.25 - $15.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Birch Run, MI

$11.25 - $15.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Birch Run, MI

$11.25 - $15.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Clinton Township, MI

$13.75 - $18.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Novi, MI

$13.25 - $18/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Troy, MI

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Novi, MI · On-site

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

$12.75 - $17.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Novi, MI

$13.25 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Lansing, MI · On-site

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

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Resolution Associate information

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Michigan? For Resolution Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Michigan look for? The top searched job categories for Resolution Associate jobs in Michigan are:
What cities in Michigan are hiring for Resolution Associate jobs? Cities in Michigan with the most Resolution Associate job openings:
Resolution Associate jobs near you

Operations Associate I

Jackson National Life

Lansing, MI • On-site

$20.60/hr

Full-time

Retirement, PTO

Posted 17 days ago

Job description

If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job PurposeThe Operations Associate I processes standard client and producer transactions and ensures all information is in "good order" for processing.Essential Job Duties & Responsibilities
  • Processes standard transactions using documented procedures and multiple software applications.
  • Identifies and escalates issues for resolution when necessary.
  • Communicates with internal associates and external customers or agents regarding outstanding requirements.
  • Documents status of transactions and contacts received and initiated.
Other Duties
  • Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
  • Other duties as assigned.
Knowledge, Skills & Abilities
  • Ability to learn and understand basic life and annuity product information.
  • Basic understanding of financial implications arising from processing errors.
  • Ability to read and carry out detailed written procedures.
  • Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
  • Ability to communicate company processing requirements and procedures.
  • Ability to navigate and utilize multiple software and mainframe computer applications.
  • Ability to type 35 words per minute.
  • Ability to work independently and in a team environment.
  • Ability to effectively manage the demands of a high volume, imaged based work environment.
Education and Experience Required
  • High School diploma or equivalent (G.E.D.).
  • 0-1 year work experience.

Benefits and Compensation

  • Hourly pay rate of $20.60
  • Promotional consideration (twice annually)
  • Annual bonus and merit programs
  • Annual paid time off and 10 paid holidays
  • 401(k) contributions

Other

  • July Start Date

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

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