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Resolution Associate Jobs in Michigan (NOW HIRING)

Hertz

Customer Service Associate

Detroit, MI · On-site

$17/hr

Customer Service Associate We're looking for team members with flexible availability who are open ... Customer Experience & Resolution * Provide above-and-beyond service to ensure customer satisfaction ...

Express

Sales Associate

Troy, MI

$13 - $17.75/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Auburn Hills, MI

$13.25 - $18/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Birch Run, MI · On-site

$11.25 - $15.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Taylor, MI · On-site

$13 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Auburn Hills, MI

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Novi, MI · On-site

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Troy, MI

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Ann Arbor, MI · On-site

$14 - $19/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Taylor, MI

$13 - $17.75/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Birch Run, MI

$11.25 - $15.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Auburn Hills, MI · On-site

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Dearborn, MI · On-site

$13 - $17.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Novi, MI

$13.25 - $18/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

$12.75 - $17.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Novi, MI

$13.25 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Dearborn, MI · On-site

$12.75 - $17.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Lansing, MI

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Lansing, MI

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Dearborn, MI

$13 - $17.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

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Resolution Associate information

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.
What are popular job titles related to Resolution Associate jobs in Michigan? For Resolution Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Michigan look for? The top searched job categories for Resolution Associate jobs in Michigan are:
What cities in Michigan are hiring for Resolution Associate jobs? Cities in Michigan with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Michigan as of May 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Service Associate

Customer Service Associate

Hertz

Detroit, MI • On-site

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

118th of 140 rated vehicle equipment hire

Job description

Customer Service Associate

We're looking for team members with flexible availability who are open to work any shifts, including evenings, weekends and holidays.

At Hertz Rent a Car, we're driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!

We're hiring a Customer Service Associate to lead first-contact resolution efforts, manage customer interactions, and serve as the primary liaison for Net Promoter Score (NPS) performance. This role is ideal for someone who thrives in a customer-facing environment and is passionate about service quality and team empowerment.

Wage: $17 per hour + commissions

What You'll Get:

  • Up to 40% off Hertz Rentals
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more

What You'll Do:

  • Customer Experience & Resolution
  • Provide above-and-beyond service to ensure customer satisfaction and retention
  • Handle and resolve customer issues at the counter and during returns with professionalism
  • Create a culture of empowerment and hospitality among staff
  • Leadership & Communication
  • Serve as the primary NPS liaison for the location
  • Analyze NPS results to identify trends and root causes
  • Communicate performance updates and drive action plans to improve guest satisfaction
  • Coach employees on customer needs and service techniques
  • Team Support & Compliance
  • Provide guidance, feedback, and individual coaching to team members
  • Ensure compliance with all corporate policies and procedures
  • Support internal communication and service consistency

What We're Looking For:

  • Must be 18 years of age or older
  • 3+ years of customer service experience
  • Experience in operations and sales; rental car experience a plus
  • Excellent oral and written communication skills
  • Strong relationship-building and leadership abilities
  • Flexible scheduling including nights, weekends, and holidays as needed
  • Proven problem-solving and decision-making skills

We invite candidates who can accommodate the required open availability to apply now!

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Identification 36646

Job Category Customer Experience

Locations 289 Lucas Drive Bldg. B, Detroit, MI, 48242, US

Job Schedule Full time

Remote No

Number of Openings 37

Regular or Temporary Regular

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