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Resolution Coordinator Jobs in Wisconsin (NOW HIRING)

Esker

Support Coordinator

Middleton, WI · On-site +1

$19.19 - $24/hr

The Support Coordinator effectively creates tickets and routes them to the appropriate teams, ensuring timely resolution of customer concerns. Key Tasks/Duties: * Engage with customers to provide a ...

Keep It Real Foods LLC

Inventory Coordinator

Madison, WI · On-site

$18 - $23/hr

Ultimately, the Inventory Coordinator supports the manufacturing process by maintaining accurate ... Identifyand report inventory variances, damages, or obsoletestock tomanagement for resolution.

DERSE INC

Billing Coordinator

Milwaukee, WI · On-site

Practice strong customer service, conflict/resolution & communication skills in day-to-day responsibilities. * Additional responsibilities may be assigned. Requirements Billing Coordinator ...

DERSE INC

Billing Coordinator

Milwaukee, WI · On-site

Practice strong customer service, conflict/resolution & communication skills in day-to-day responsibilities. * Additional responsibilities may be assigned. Requirements Billing Coordinator ...

Robert Half

Training Coordinator

Milwaukee, WI · On-site

$27.71 - $32.09/hr

... issue resolution. • Proficiency with Smartsheet and Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams. • Experience coordinating meetings, training sessions ...

KOHLER

Sr. Payroll Coordinator

Kohler, WI · On-site

$23 - $30.50/hr

Act as an escalation point for complex payroll processing issues, identifying root causes and coordinating resolution with relevant stakeholders Compliance & Controls * Support compliance with US ...

Kohler Co.

Sr. Payroll Coordinator

Kohler, WI · On-site

$23 - $30.50/hr

Act as an escalation point for complex payroll processing issues, identifying root causes and coordinating resolution with relevant stakeholders Compliance & Controls * Support compliance with US ...

Robert Half

Administrative Coordinator

Hudson, WI · On-site

$19.95 - $23.10/hr

... resolution. • Perform day-to-day administrative tasks such as document preparation, scanning, fax coordination, mailing, and accurate data entry. • Review, complete, and update forms and ...

Kohler Co.

Sr. Payroll Coordinator

Kohler, WI · On-site

$23 - $30.50/hr

Act as an escalation point for complex payroll processing issues, identifying root causes and coordinating resolution with relevant stakeholders Compliance & Controls * Support compliance with US ...

ITW Miller

Warehouse Support Coordinator

Appleton, WI

$17.25 - $22/hr

We are looking for a highly organized and customer service-oriented Warehouse Support Coordinator ... This role will help support order issue resolution, order status inquiries, expediting requests ...

Meijer, Inc.

Service Coordinator

Wauwatosa, WI · On-site

$19.25 - $24.25/hr

Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end ...

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Resolution Coordinator information

What is the highest paying job as a coordinator?

The highest paying roles for coordinators typically include senior or specialized positions such as Project Coordinator, Program Coordinator, or Operations Coordinator in industries like finance, technology, or healthcare. These roles often require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level coordinator positions.

What are the key skills and qualifications needed to thrive as a Resolution Coordinator, and why are they important?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

What jobs will no longer exist in 2030?

By 2030, roles such as traditional resolution coordinators may decline due to increased automation and AI-driven customer service tools. Jobs that rely heavily on manual, repetitive tasks are at higher risk of being replaced by technology, emphasizing the importance of skills in digital literacy and problem-solving. However, roles requiring complex judgment and interpersonal skills are expected to persist.

What are Resolution Coordinators?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What jobs pay 4000 a week without a degree?

Resolution Coordinators typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require relevant skills, licenses, or extensive experience. Most jobs paying this amount consistently without a degree are rare and often involve commission-based or entrepreneurial work.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

How does a Resolution Coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What does a resolution coordinator do?

A resolution coordinator manages and resolves customer or client issues, ensuring problems are addressed efficiently and satisfactorily. They often communicate with stakeholders, document cases, and use organizational tools to track progress and maintain service quality.
What are the most commonly searched types of Resolution jobs in Wisconsin? The most popular types of Resolution jobs in Wisconsin are:
What are popular job titles related to Resolution Coordinator jobs in Wisconsin? For Resolution Coordinator jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Resolution Coordinator jobs in Wisconsin look for? The top searched job categories for Resolution Coordinator jobs in Wisconsin are:
What cities in Wisconsin are hiring for Resolution Coordinator jobs? Cities in Wisconsin with the most Resolution Coordinator job openings:
Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Wisconsin as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution.
Support Coordinator

Support Coordinator

Esker

Middleton, WI • On-site, Remote

$19.19 - $24/hr

Full-time

PTO

Posted 3 days ago

Job description

Join Esker as a Support Coordinator

Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including NVIDIA, Whirlpool, Sony, and Trek - supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we've grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

The Role

The Support Coordinator plays a pivotal role in ensuring a smooth transition between customers and technical teams when an issue may arise. Acting as the frontline support, this role manages incoming phone calls and ticket requests related to customer issues, predominantly focusing on coordinating basic tier 1 and tier 2 technical support for our cloud-based financial software. The Support Coordinator effectively creates tickets and routes them to the appropriate teams, ensuring timely resolution of customer concerns.

Key Tasks/Duties:

  • Engage with customers to provide a smooth ticket creation process beginning with customer interaction and issue discovery via calls or Support Portal requests.

  • Answer phones and triage Support Portal requests in a timely manner, directing to appropriate queue.

  • Liase between customer and internal support teams using best pathway to resolution.

  • Communicate with customers in a friendly, empathetic, and patient manner.

  • Document customer interactions and resolutions accurately within Esker case management system.

  • Be a change-agent to embrace and foster positive attitudes amongst the team.

  • Demonstrate and promote Esker core value of "Good Vibes" within team setting.

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Ensure customer has provided adequate information in the case for an Advocate or Analyst to engage.

Essential Experience:

  • Experience in customer service or account management.

  • Proficiency in troubleshooting software issues and guiding users through resolution steps.

  • Familiarity with ticketing systems and customer support tools.

  • Proven experience cultivating positive working relationships with customers and coworkers

  • Ability to work as part of a team or independently to meet project goals

  • Superior professional communication

  • Solid time management skills

  • Familiar with Esker On Demand web tools (Flydoc look up)

  • Calm and maintain professionalism while de-escalating challenging scenarios.

  • Knowledge of escalation pathways

  • Beginning knowledge in a single Esker Solution (S2P, CS, or I2C)

  • Familiar on where to look for answers

  • Should know when to ask for help when blocked or questions of priority comes up.

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Associate degree preferably in computer science, mathematics, engineering or business. Equivalent experience will be considered in lieu of degree.

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer

  • Frequent phone calls wearing headset

Travel:

  • No travel necessary

Salary Range: $19.19/hour - $24.00/hour + Incentive

We are currently not accepting applicants for this role from HI, AK, CA, MT, or DC.

This posting will close on Wednesday, July 8th at 12 CT.

Employee Benefits

  • Student loan repayment assistance

  • Flexible work schedule, summer hours, and work from home options

  • Profit sharing options

  • Paid time off for community outreach and volunteer opportunities

  • Yearly stipend for employee wellness, hobbies, or educational activities

  • Dog-friendly work environment

  • Competitive salary and benefits package

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

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About Esker

Sourced by ZipRecruiter

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Middleton, WI, US

Year founded

1985

View All Esker Jobs