Senior Director Implementation Jobs in Raleigh, NC

Senior Director of Specialty Clinical Services
Full licensure required
As our Senior Director of Specialty Clinical Services, you will provide strategic, clinical, and operational leadership for the development, implementation, and ongoing management of SouthLight Healthcare's specialty outpatient behavioral health services. This position is responsible for designing and launching a comprehensive specialty clinical program to focus on the commercially insured population as well as and expanding clinical specialties such as trauma-informed care, gambling addiction, EMDR, for all outpatient clinical services. This position will expand access to high-quality behavioral healthcare while supporting organizational growth and financial sustainability.
The Senior Director serves as both a clinical leader and implementation executive, providing direct clinical services as needed during program development, supervising licensed and provisionally licensed counselors, and ensuring delivery of evidence-based, high-quality behavioral healthcare. As the program grows, the Senior Director will transition from direct service delivery toward increased leadership, supervision, and strategic program development.
The Senior Director is responsible for developing and executing a comprehensive implementation plan consisting of a Research Phase, Launch Phase, and Build Phase, each with clearly defined objectives, timelines, measurable benchmarks, and executive approval prior to progression to the next phase.
Schedule
Full-time, remote.
Must be located in North Carolina, should you need to appear in person at our physical office.
Pay
Starting at $90,000 per year, based on experience.
Benefits
Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.
You will be eligible for medical benefits the first of the month following your first 30 days. We have options for a standard plan, as well as an HSA with a $100 initial contribution and up to a $25 per paycheck match. You would receive 10 paid holidays as well as PTO hours which would accrue at a rate of 10 hours per month. After 6 months you would be eligible to enroll in our 401(k) plan which has a 4% match. We also provide company paid life insurance, short- and long-term disability, in house and paid training opportunities, and paid credentialing. SouthLight is also an approved employer for the Public Service Loan Forgiveness Program (PSLF).
We are excited to offer an additional benefit of Clinical Supervision Reimbursement. We will provide a monthly reimbursement of up to $200 (full-time) to associate level clinicians electing this benefit for no more than 2 years, or until licensure is completed, whichever is first. Licensures eligible to receive this benefit include LCSWA, LCMHCA, LMFTA, LPA, LCASA, and CADC.
Job Responsibilities of a Senior Director of Specialty Clinical Services
Strategic Leadership & Program Development

• Lead the planning, design, implementation, launch, and expansion of SouthLight's commercial and specialty behavioral health service lines.

• Develop a comprehensive implementation plan including a Research Phase, Launch Phase, and Build and Growth Phase.

• Establish measurable benchmarks, deliverables, timelines, and success metrics for each implementation phase.

• Provide regular progress reports and recommendations to executive leadership.

• Continuously evaluate opportunities to expand specialty services based on community needs, payer demand, and organizational strategy.

Clinical Leadership

• Provide direct clinical services during initial program implementation and as operational needs require.

• Maintain an active clinical caseload during program launch.

• Provide clinical supervision for licensed clinicians in the program.

• Ensure delivery of evidence-based, patient-centered behavioral healthcare.

• Promote clinical excellence through coaching, consultation, and professional development.

• Monitor clinical quality, patient outcomes, documentation standards, and regulatory compliance.

Operations & Project Management

• Coordinate interdisciplinary teams responsible for workflows, scheduling, staffing, technology, quality improvement, compliance, billing, and operations.

• Design efficient workflows that integrate seamlessly with SouthLight's continuum of care.

• Identify staffing, software, technology, equipment, and infrastructure requirements.

• Develop implementation timelines and hold project participants accountable for deliverables.

• Establish key performance indicators related to access, productivity, quality, patient satisfaction, financial performance, and operational efficiency.

• Collaborate closely with Medical Services, Operations, Finance, Compliance, Revenue Cycle, Quality Improvement, Information Technology, and Marketing.

Business Development & Growth

• Identify opportunities for new clinical specialties and innovative service offerings.

• Develop referral relationships with healthcare providers, employers, schools, community organizations, and managed care organizations.

• Support marketing and outreach initiatives that increase utilization of specialty and commercial services.

• Monitor payer trends, reimbursement opportunities, and emerging telehealth regulations.

Compliance & Quality

• Ensure compliance with all applicable federal and state regulations governing telehealth services.

• Maintain compliance with licensing boards, payer requirements, accreditation standards, HIPAA, and organizational policies.

• Collaborate with Quality Improvement to monitor outcomes and implement continuous improvement initiatives.

Leadership

• Recruit, mentor, develop, and retain high-performing clinical staff.

• Foster collaboration across departments to support integrated care.

• Serve as SouthLight's internal subject matter expert on commercial and specialty behavioral health services and best practices.

• Promote innovation while maintaining a strong culture of accountability, collaboration, and continuous improvement.

Qualifications of a Senior Director of Specialty Clinical Services
Education and Experience

• Master's degree in Social Work from an accredited institution. Current North Carolina Licensed Clinical Social Worker (LCSW) license required. Clinical supervision credential or eligibility preferred.
• Minimum of five years of progressively responsible behavioral health leadership experience.
• Experience developing, launching, or expanding behavioral health programs strongly preferred.
• Experience providing clinical supervision.
• Experience delivering behavioral health services through telehealth preferred.
• Experience with project management, organizational change, and interdisciplinary leadership.

Knowledge, Skills, and Abilities

• Strong clinical assessment and behavioral health treatment skills.
• Knowledge of the differences between commercial and Medicaid behavioral health systems and requirements, and experience in delivering the services.
• Knowledge of evidence-based behavioral health practices.
• Ability to supervise, mentor, and develop clinicians.
• Strong project management and implementation planning skills.
• Business planning, financial, operational management, and leadership skills.
• Knowledge of healthcare reimbursement, coding, documentation, revenue cycle, and telehealth regulations.
• Excellent communication, consensus building, and multidisciplinary leadership.

About Us
Tap into your passion at SouthLight. For more than 55 years, SouthLight Healthcare has been a trusted leader in providing compassionate, evidence-based mental health and substance use treatment across Central North Carolina. As a nonprofit organization, we are dedicated to improving lives by expanding access to high-quality care, supporting recovery, and helping individuals build healthier, more hopeful futures. Each year, our team serves thousands of people through outpatient, community-based, and innovative treatment programs designed to meet people where they are.
At SouthLight, our people are the heart of everything we do. We foster a collaborative, inclusive culture where compassion, excellence, authenticity, hope, and innovation guide our work every day. Whether you're providing direct patient care or supporting our mission behind the scenes, you'll join a team committed to making a meaningful impact while investing in your professional growth. If you're passionate about serving others and want to be part of an organization transforming behavioral healthcare in our communities, we'd love to have you on our team.
We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.