Shift Manager
$13.75 - $17.50/hr
Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...
Shift Manager
$13.75 - $17.50/hr
Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...
Training Manager
China Grove, NC · On-site
Build and maintain good working relationship with Learning and Development Team, local operations management teams and the HR and recruiting team to insure quality training and issue resolution
New
Training Manager
China Grove, NC · On-site
Build and maintain good working relationship with Learning and Development Team, local operations management teams and the HR and recruiting team to insure quality training and issue resolution
New
As Account Manager - State Farm Agent Team Member for Kyle Mills - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
Quick apply
As Account Manager - State Farm Agent Team Member for Kyle Mills - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
As Account Manager - State Farm Agent Team Member for Rick Babusiak - State Farm Agent, you are ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
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As Account Manager - State Farm Agent Team Member for Rick Babusiak - State Farm Agent, you are ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
Account Manager - State Farm Agent Team Member
Lewisville, NC · On-site
$16 - $18/hr
As Account Manager - State Farm Agent Team Member for Will Wilkins - State Farm Agent, you are ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
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Account Manager - State Farm Agent Team Member
Lewisville, NC · On-site
$16 - $18/hr
As Account Manager - State Farm Agent Team Member for Will Wilkins - State Farm Agent, you are ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
General Manager
Archdale, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Archdale, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Kernersville, NC · On-site
$45K - $52K/yr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Kernersville, NC · On-site
$45K - $52K/yr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
High Point, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Quick apply
General Manager
High Point, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Kernersville, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Quick apply
General Manager
Kernersville, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Shift Manager
Thomasville, NC · On-site
$14 - $22/hr
Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...
Quick apply
Shift Manager
Thomasville, NC · On-site
$14 - $22/hr
Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...
General Manager
Winston Salem, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Quick apply
General Manager
Winston Salem, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Quick apply
General Manager
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Bermuda Run, NC · On-site
$47K - $58K/yr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Bermuda Run, NC · On-site
$47K - $58K/yr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Shift Manager
$14 - $22/hr
Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...
Quick apply
Shift Manager
$14 - $22/hr
Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...
General Manager
Bermuda Run, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Quick apply
General Manager
Bermuda Run, NC · On-site
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Quick apply
General Manager
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
General Manager
Winston Salem, NC · On-site
$47K - $58K/hr
You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...
Resolution Manager information
What are the key skills and qualifications needed to thrive as a resolution manager?
To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.
How does a resolution manager typically collaborate with other departments to resolve complex issues?
Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
What does a senior resolution manager do?
A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.
What cities near Lexington, NC are hiring for Resolution Manager jobs?
Cities near Lexington, NC with the most Resolution Manager job openings:
Wendy's rating
4.7
Based on 2,363 frontline employees who took The Breakroom Quiz
79th of 107 rated fast food restaurants
Job description
Position Overview
The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
Key Responsibilities
- Train, monitor, and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Qualifications
- High School Diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close/ shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time
- Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
About Wendy's
Sourced by ZipRecruiter
Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1969