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Resolution Manager Jobs in Lexington, NC (NOW HIRING)

Wendy's

General Manager

Walkertown, NC · On-site

Manage conflict resolution. Create and maintain a positive work environment. Wendy's is an equal employment opportunity employer and makes hiring and employment decisions without regard to race ...

Wendy's

General Manager

Walkertown, NC · On-site

Manage conflict resolution. Create and maintain a positive work environment. Wendy's is an equal employment opportunity employer and makes hiring and employment decisions without regard to race ...

Wendy's

Shift Manager

Winston Salem, NC · On-site

$13.75 - $17.50/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Kernersville, NC · On-site

$13.75 - $17.25/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Winston Salem, NC · On-site

$13.75 - $17.50/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Winston Salem, NC

$13.75 - $17.50/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Winston Salem, NC · On-site

$13.75 - $17.50/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Winston Salem, NC

$13.75 - $17.50/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Winston Salem, NC · On-site

$13.75 - $17.50/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

Wendy's

Shift Manager

Clemmons, NC · On-site

$12 - $15.25/hr

Position Overview The Shift Manager position is the first management level role in the restaurant ... resolution of VOC issues as needed * Onboard new hires in Workday Qualifications * High School ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Lexington, NC

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Lexington, NC are hiring for Resolution Manager jobs?

Cities near Lexington, NC with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Lexington, NC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Project Manager Repairs

Emergency Restoration Experts, LLC.

Kernersville, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission "Every time we interact with others, we do so to improve their lives." With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the "Titans" of the Restoration Industry.


Role Description:

We are looking to hire a full-time Project Manager Repairs that will pursue and cultivate strong professional relationships with customers. Project Manager Repairs are responsible for professionally and effectively addressing customer concerns and follow through to resolution.


Responsibilities:

  • Project Manager Repairs are responsible for managing projects to provide customer service for our customers and support and direct the team as needed.
  • Project Manager Repairs are responsible for effectively communicating with homeowners and insurance adjusters.
  • Project Manager Repairs acts as secondary representative to clients.
  • Project Manager Repairs provides metrics on revenue, costs, collections, and workload.

Requirements

  • Project Manager Repairs are responsible for all collections on projects.
  • Attend weekly WIP meetings.
  • Project Manager Repairs ensure subcontractor invoices are turned in upon completion of their work.
  • Excellent command of MS Office and CRM Software.
  • Knowledge of the Restoration and Construction industries is preferred.
  • Experience in business development, marketing, or sales.
  • Ability to work evenings and weekends.
  • Valid unrestricted driver's license.


  • Benefits:
  • Bonus/Commission
  • Dental, Disability, Life, Medical and Vision Insurance
  • 401K Company Match
  • PTO - Paid Time Off
  • Company Phone
  • Fuel card for work-related travel


  • Physical Environment
  • Daily travel is required, must be able to commute daily to customer locations and on-site projects.
  • May be in non-climate-controlled environments and may be in office environments.
  • Noise level in the work environment can be moderate to loud.

Apply