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Resolution Manager Jobs in Grand Prairie, TX (NOW HIRING)

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Account Resolution Specialist

Dallas, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...

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Resolution Manager information

See Grand Prairie, TX salary details

$22.7K

$62.5K

$119.4K

How much do resolution manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for resolution manager in Grand Prairie, TX is $62,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,959.00 and $75,918.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Grand Prairie, TX look for? The top searched job categories for Resolution Manager jobs in Grand Prairie, TX are:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Grand Prairie, TX as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,493 per year, or $30 per hour.

Resolution Specialist

S&A Legal Management Services, Inc

Plano, TX • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Resolution Specialist to join our Plano, TX-based team.


This role is bonus eligible up to $1400/month


Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
  • Negotiate payment arrangements based on Firm and client standards
  • Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
  • Follow with consumers on missed and returned payments
  • Exhibit customer service standards consistent with all quality assurance expectations
  • Meet all monthly collection and production goals
  • Maintain knowledge of and follow all laws and regulations governing debt collection
  • Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Two years of experience in a high-volume call center
  • Third party/legal debt collection experience preferred
  • Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
  • Strong negotiation skills
  • Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
  • Ability to multi-task and manage time effectively
  • Ability to be flexible to adapt and act quickly when urgent matters require it
  • Ability to maintain professional working relationships in a highly competitive environment
  • Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
  • Ability to maintain confidentiality

Benefits

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.