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Resolution Manager Jobs in Spring, TX (NOW HIRING)

Clayton Services

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Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is ...

RemX

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Healthcare Reimbursement & Dispute Resolution Specialist

Houston, TX · On-site

$22 - $23/hr

RemX is seeking a detail-oriented Healthcare Reimbursement & Dispute Resolution Specialist for a ... management, claims processing, healthcare collections, insurance reimbursement, or accounts ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Spring, TX?

For Resolution Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Spring, TX look for?

The top searched job categories for Resolution Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Resolution Manager jobs?

Cities near Spring, TX with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Spring, TX as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Tax Resolution Specialist

Houston, TX • On-site

Clayton Services
See more jobs at Clayton Servicesexternal

$21 - $25/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Clayton Services is searching for a Tax Resolution Specialist to join a thriving company in the Houston Galleria area. The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is organized, resourceful, confident, and capable of thriving in a fast-paced small-business environment.
Job Type: Temp-to-Hire
Pay Rate: $21.00 - $25.00/hour plus commission and bonuses
Benefits: Excellent benefits are available upon successful completion of the temporary period.
Tax Resolution Specialist Responsibilities:

  • Serve as the primary contact for clients regarding IRS notices, tax disputes, balances owed, audits, refund delays, and compliance issues
  • Review and interpret IRS and state tax correspondence and determine appropriate next steps
  • Educate clients on tax processes, timelines, and resolution strategies
  • Gather supporting documentation and coordinate responses to IRS inquiries
  • Prepare and organize case files, transcripts, and supporting documentation
  • Track and manage cases from intake through resolution
  • Monitor deadlines and follow up on pending client matters
  • Communicate with tax preparers, accountants, and management regarding complex tax issues
  • Assist with payment plans, installment agreements, Form 2848, and related documentation
  • Maintain accurate notes within CRM and tax software systems
  • Communicate with IRS and state tax agencies when authorized
  • Ensure compliance with company policies and IRS data security requirements
  • Provide support during peak tax seasons and assist with additional client service activities as needed

Tax Resolution Specialist Skills and Abilities:

  • Strong verbal and written communication skills
  • Excellent customer service and conflict resolution abilities
  • Ability to explain complex tax matters in simple, understandable terms
  • Strong problem-solving and critical-thinking skills
  • Exceptional organization and follow-through
  • Ability to work independently and make sound decisions
  • Strong attention to detail and deadline management
  • Comfortable working in a fast-paced, occasionally chaotic environment
  • Professional, confident, and highly personable
  • Ability to adapt and contribute in a small business setting

Tax Resolution Specialist Education and Experience:

  • Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
  • Minimum three years of experience in tax resolution, tax preparation, IRS correspondence handling, or tax office operations
  • Prior experience within a tax preparation firm, accounting practice, or tax resolution company strongly preferred
  • Working knowledge of:
    • IRS notices and collections procedures
    • Tax transcripts and IRS account navigation
    • Installment agreements and payment plans
    • Identity theft and IP PIN procedures
    • Individual and business taxation concepts
  • Experience with Drake software or similar tax preparation systems preferred


Tax Resolution Specialist - Immediate need. Apply today!