The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable ...
The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable ...
Complaint Resolution Specialist
Austin, TX · On-site
$3.7K - $5.9K/wk
Complaint Resolution Specialist Job Title: Program Specialist II Agency: Health & Human Services ... Promptly inform the Manager of significant compliance and quality improvement issues and provide ...
Complaint Resolution Specialist
Austin, TX · On-site
$3.7K - $5.9K/wk
Complaint Resolution Specialist Job Title: Program Specialist II Agency: Health & Human Services ... Promptly inform the Manager of significant compliance and quality improvement issues and provide ...
Lien Resolution Specialist
Austin, TX · On-site
... management database with up-to-date and accurate information allowing for quick review of case ... ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF ...
Lien Resolution Specialist
Austin, TX · On-site
... management database with up-to-date and accurate information allowing for quick review of case ... ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF ...
Manager, Safety & Resolution
Austin, TX · On-site
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Manager, Safety & Resolution
Austin, TX · On-site
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Manager, Safety & Resolution
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Manager, Safety & Resolution
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
Claims Manager - Legal Claims Resolution Team
Austin, TX · On-site
$65K - $70K/yr
Austin-based law firm is seeking a detail-oriented and motivated person to join its legal claims resolution team. This team manages pre-suit legal claims and early-stage litigation involving ...
Quick apply
Claims Manager - Legal Claims Resolution Team
Austin, TX · On-site
$65K - $70K/yr
Austin-based law firm is seeking a detail-oriented and motivated person to join its legal claims resolution team. This team manages pre-suit legal claims and early-stage litigation involving ...
Claims Manager - Legal Claims Resolution Team
Austin, TX · On-site
$65K - $70K/yr
Austin-based law firm is seeking a detail-oriented and motivated person to join its legal claims resolution team. This team manages pre-suit legal claims and early-stage litigation involving ...
Quick apply
Claims Manager - Legal Claims Resolution Team
Austin, TX · On-site
$65K - $70K/yr
Austin-based law firm is seeking a detail-oriented and motivated person to join its legal claims resolution team. This team manages pre-suit legal claims and early-stage litigation involving ...
Charge Resolution Specialist
Austin, TX · On-site
$18.82 - $28.66/hr
The Charge Resolution Specialist partners with clinic Charge Champions, specialty service lines ... Workload Management Required Qualifications * Demonstrated experience in medical billing, coding ...
Charge Resolution Specialist
Austin, TX · On-site
$18.82 - $28.66/hr
The Charge Resolution Specialist partners with clinic Charge Champions, specialty service lines ... Workload Management Required Qualifications * Demonstrated experience in medical billing, coding ...
Manage, review, and analyze project documents, schedules, cost data, and contract records in ... Three (3) to five (5) years of experience in claims analysis, dispute resolution consulting ...
Manage, review, and analyze project documents, schedules, cost data, and contract records in ... Three (3) to five (5) years of experience in claims analysis, dispute resolution consulting ...
Manage, review, and analyze project documents, schedules, cost data, and contract records in ... Three (3) to five (5) years of experience in claims analysis, dispute resolution consulting ...
Quick apply
Manage, review, and analyze project documents, schedules, cost data, and contract records in ... Three (3) to five (5) years of experience in claims analysis, dispute resolution consulting ...
Audit Resolution Specialist (Statewide)
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Audit Resolution Specialist (Statewide)
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Audit Resolution Specialist (Statewide)
Austin, TX · On-site
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Audit Resolution Specialist (Statewide)
Austin, TX · On-site
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
Mortgage Protection Resolution Specialist
Austin, TX · Remote
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
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Mortgage Protection Resolution Specialist
Austin, TX · Remote
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Mortgage Protection Resolution Specialist
Austin, TX · Remote
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Quick apply
Mortgage Protection Resolution Specialist
Austin, TX · Remote
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Mortgage Protection Resolution Specialist
Austin, TX · On-site +1
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Mortgage Protection Resolution Specialist
Austin, TX · On-site +1
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Mortgage Protection Resolution Specialist
Austin, TX · On-site +1
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Mortgage Protection Resolution Specialist
Austin, TX · On-site +1
$1.5K - $1.8K/wk
Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...
Resolution Manager information
See Austin, TX salary details
$24K - $33.4K
12% of jobs
$40.8K is the 25th percentile. Wages below this are outliers.
$33.4K - $42.7K
17% of jobs
$42.7K - $52K
7% of jobs
The median wage is $61K / yr.
$52K - $61.3K
15% of jobs
$61.3K - $70.6K
15% of jobs
$76.8K is the 75th percentile. Wages above this are outliers.
$70.6K - $80K
15% of jobs
$80K - $89.3K
9% of jobs
$89.3K - $98.6K
3% of jobs
$98.6K - $107.9K
3% of jobs
$107.9K - $117.3K
2% of jobs
$117.3K - $126.6K
2% of jobs
$24K
$66.2K
$126.6K
How much do resolution manager jobs pay per year?
How does a resolution manager typically collaborate with other departments to resolve complex issues?
What are the key skills and qualifications needed to thrive as a resolution manager?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Full-time
Medical, Retirement, PTO
Posted 28 days ago
Texas Workforce Commission rating
7.2
Based on 18 frontline employees who took The Breakroom Quiz
620th of 844 rated public administrative organizations
Job description
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. Our main office is located at 101 E .15th St, Austin, Texas, but work can be performed from any city in Texas. This position is in the Division of Fraud Deterrence and Compliance Monitoring (FDCM).
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
A critical thinker with excellent verbal and written communication skills that will collaborate with internal and external stakeholders. You are a self-starting and motivated problem solver with excellent audit resolution skills.
WHAT YOU WILL DO:
The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable to extensive latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Oversee and manage the end-to-end audit resolution process for local workforce development boards and other subrecipients.
-Supervise staff.
-Review and analyze independent audit reports, financial statements, and monitoring reports to identify compliance issues, questioned costs, and internal control deficiencies.
-Evaluate the adequacy and effectiveness of Corrective Action Plans (CAPs) submitted by subrecipients and monitor their implementation.
-Issue management decisions on audit findings and negotiate the recovery of disallowed or questioned costs.
-Communicate complex regulatory and financial information effectively, both verbally and in writing, to subrecipients, agency leadership, and federal oversight partners.
-Develop and update audit resolution policies, procedures, and training materials to ensure alignment with state and federal guideline.
-Provide guidance to subrecipients regarding financial management, cost allocation, and audit requirements.
-Prepare detailed, accurate, and timely reports on the status of audit resolutions for executive management.
-Train and mentor audit staff on resolution procedures and complex regulatory interpretations.
- Perform other duties as assigned.
YOU QUALIFY WITH:
-Auditor IV: Graduation from an accredited four-year college or university with major course work in accounting, business administration, finance, economics or a related field; plus four years of full-time experience in: Accounting, program financial performance, or IT auditing or, Management information systems analysis, business process analysis, contract monitoring, or Positions which provided extensive knowledge of agency budgetary controls, or Administrative procedures and related state and federal regulatory laws. One year of full-time in-service experience classified as an Auditor III with regular status will satisfy the minimum qualifications.
-Auditor V: Graduation from an accredited four-year college or university with major course work in accounting, business administration, finance, economics or a related field; plus five years of full-time experience in: Accounting, program financial performance, or IT auditing or, Management information systems analysis, business process analysis, contract monitoring, or Positions which provided extensive knowledge of agency budgetary controls, or Administrative procedures and related state and federal regulatory laws. One year of full-time in-service experience classified as an Auditor IV with regular status will satisfy the minimum qualifications.
-Both Levels: Education and experience may substitute for one another. A license to practice as a Certified Public Accountant (CPA) in Texas, a certificate to practice as a Certified Internal Auditor (CIA) or as a Certified Information Systems Auditor (CISA) will satisfy the educational requirement and two years of the non-supervisory or non-administrative management experience.
YOU ARE A GREAT FIT WITH:
-Knowledge of fiscal and/or program operations.
-Proficiency in Microsoft Word and Excel.
- Knowledge of Uniform Grant Guidance (UGG)
- Skill in composing clear and concise audit procedures, work papers, findings and recommendations
- Ability to train others and to lead a monitoring team
- Ability to gather and analyze accurate and relevant audit information, and to communicate audit findings and recommendations effectively
- Ability to process and assimilate large amounts of reading materials; to perform numerical analyses; to interpret statues and instructions; to evaluate accounting and/or management operations systems for accuracy and legal conformance; and, to accurately complete and assemble audit working papers into a final report format
YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive starting salary: $6,687.48 - $7,652.99/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf
HOW TO APPLY:
To be considered, please complete an Application for Employment and apply on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
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