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Resolution Manager Jobs in Austin, TX (NOW HIRING)

Archer Systems

Lien Resolution Specialist

Austin, TX · On-site

... management database with up-to-date and accurate information allowing for quick review of case ... ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...

MTM Transit

Manager, Safety & Resolution

Austin, TX · On-site

The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.

MTM Transit

Manager, Safety & Resolution

Austin, TX

The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.

Archer Systems

Lien Resolution Supervisor

Austin, TX · On-site

The Mass Tort Lien Resolution Supervisor leads, develops, and manages a team of Case Analysts while ensuring the timely, accurate, and compliant resolution of liens across a diverse portfolio of mass ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Austin, TX

Resolution Manager information

See Austin, TX salary details

$24K

$66.2K

$126.6K

How much do resolution manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for resolution manager in Austin, TX is $66,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,228.00 and $80,457.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Austin, TX?

For Resolution Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Austin, TX look for?

The top searched job categories for Resolution Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Resolution Manager jobs?

Cities near Austin, TX with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Austin, TX as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,229 per year, or $31.8 per hour.

Account Resolution Manager

VELOCITY CREDIT UNION

Austin, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Account Resolutions Manager
*This position is hybrid remote and requires onsite work at our North Austin, TX headquarters.*
Do you enjoy solving complex problems, developing people, and finding ways to make things work better? Velocity is hiring an Account Resolutions Manager! We are looking for a thoughtful, results-driven leader who can balance strong financial outcomes with great member service while helping our Account Resolutions team thrive.
At Velocity, we are committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time.
Your experience includes:
  • Bachelors degree in finance, economics, or a related field required; substantial directly related professional experience may be considered in lieu of a degree.
  • Minimum of five years experience in a credit union, banking, or financial services environment in collections, asset recovery, or credit risk management required.
  • Three (3) years of management or team leadership experience is required for placement at the Manager level.
  • Strong communication and conflict-resolution skills, with experience handling challenging conversations and escalated situations.
  • A continuous improvement mindset with experience identifying opportunities to improve processes, efficiency, and the overall member experience.
  • Passion for providing outstanding service and a positive attitude.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Ownership of the customer experience through issue resolution.
  • Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
  • Effective time management and flexibility to work department hours.

What you will do:
As the Account Resolutions Manager, you will lead a team responsible for helping the credit union effectively manage delinquent and charged-off accounts while balancing financial results with a positive member experience. You will coach and develop your team, set performance expectations, monitor results, and create an environment where employees feel supported, accountable, and motivated to do their best work. Additionally, this role will analyze departmental trends, quality metrics, and processes to identify risks, solve problems, and find opportunities to improve how things work. The Account Resolution Manager partners closely with leadership and teams across the credit union to share insights, improve processes, manage third-party vendors, and support strategies that strengthen our overall financial performance. `
Why you should choose Velocity:
This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee, and family events, and more!
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

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