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Resolution Manager Jobs in Austin, TX (NOW HIRING)

Archer Systems

Compass Case Specialist

Austin, TX · On-site

... lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law ...

Medzoomer

Round Rock - 1099 Courier

Round Rock, TX

$15.50 - $21.25/hr

Provide exceptional customer service through friendly interactions, order accuracy, and issue resolution. Manage order pickups, confirmations, and drop-offs with precision and organization. Strong ...

US Foods, Inc.

Territory Sales Manager

Marble Falls, TX · On-site

$55K - $95K/yr

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

Suffolk Construction

BIM/VDC Manager

Austin, TX · On-site

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

Suffolk Construction

BIM/VDC Manager

Austin, TX · On-site

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

Suffolk Construction

BIM/VDC Manager

Austin, TX · On-site

Drive the coordination process across stakeholders, including clash detection, issue tracking, agenda development, weekly coordination meetings, and resolution management. * Manage the delivery of ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Austin, TX

Resolution Manager information

See Austin, TX salary details

$24K

$66.2K

$126.6K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Austin, TX is $66,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,228.00 and $80,457.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Austin, TX? For Resolution Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Austin, TX look for? The top searched job categories for Resolution Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Resolution Manager jobs? Cities near Austin, TX with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,229 per year, or $31.8 per hour.

Mortgage Protection Resolution Specialist

GIA Legacy Planning

Austin, TX • On-site, Remote

$1.5K - $1.8K/wk

Full-time

Life

Re-posted 7 days ago

Job description

Mortgage Protection Resolution Specialist
Location: Remote Position/Work from Home
Job Type: Full-Time/Part-Time
Compensation: Uncapped Commission-Based
About Us
We're excited to invite passionate, driven individuals to join our team as Mortgage Protection Life Insurance Agents. This isn't just another job-it's a career built for people who care deeply about helping families protect the home they've worked so hard for and create lasting memories.
Mortgage protection agents play a vital role in ensuring families can keep their generational homes in the family by putting life insurance policies in place with living benefits for disability, chronic, or critical illness. The purpose of mortgage protection is simple yet powerful: to provide financial security by paying off the mortgage if the main wage earner passes away or experiences a significant health event.
If you want flexibility, purpose, and real earning potential, this is the opportunity for you. You'll have the freedom to work from anywhere, create a schedule that fits your life, and build a clear path toward financial independence-all while adding family value to your community.
We thrive in a collaborative, team-oriented environment. Whether you like to stand out and shine or focus on hitting your income goals quietly, there's a place for you here. And yes-we also believe life is too short not to enjoy it!
Responsibilities
  • Identify client needs and recommend tailored mortgage protection solutions
  • Educate clients on life insurance policies with living benefits for disability, critical illness, or chronic conditions
  • Build and maintain strong, trust-based client relationships
  • Generate leads through networking, referrals, and company-provided resources
  • Follow up with prospects to close sales and ensure customer satisfaction
  • Stay up-to-date on industry trends, products, and carrier offerings
  • Work independently while collaborating with a supportive, high-energy team

What We Offer
  • Competitive commission structure with bonus potential
  • Flexible work schedule (fully remote position)
  • Comprehensive training and mentorship programs
  • Access to top-rated insurance carriers and in-demand products
  • Clear paths for career growth, leadership, and professional development
  • Supportive team culture with ongoing coaching and collaboration

Requirements
  • Active insurance license (or willingness to obtain one-we provide full guidance)
  • Strong communication and interpersonal skills
  • Self-motivated, goal-oriented, and results-driven mindset
  • Ability to work independently while managing your schedule effectively
  • Basic computer skills for CRM and client management
  • Own a device to conduct business Ipad, laptop desktop and phone

Locations Austin, TX 78739 Remote status Fully Remote

Apply