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Resolution Manager Jobs in Cypress, TX (NOW HIRING)

Redef Corp

Project Manager (Electrical)

Houston, TX · On-site

Ensure schedule compliance, milestone tracking, budget adherence, and issue resolution * Manage customer communication with Panelmatic leadership and end clients * Lead design review meetings, risk ...

RemX

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Healthcare Reimbursement & Dispute Resolution Specialist

Houston, TX · On-site

$22 - $23/hr

RemX is seeking a detail-oriented Healthcare Reimbursement & Dispute Resolution Specialist for a ... management, claims processing, healthcare collections, insurance reimbursement, or accounts ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Cypress, TX? The most popular types of Resolution jobs in Cypress, TX are:
What are popular job titles related to Resolution Manager jobs in Cypress, TX? For Resolution Manager jobs in Cypress, TX, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Cypress, TX look for? The top searched job categories for Resolution Manager jobs in Cypress, TX are:
What cities near Cypress, TX are hiring for Resolution Manager jobs? Cities near Cypress, TX with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Cypress, TX as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Manager - Construction Dispute Resolution

Socotec

Houston, TX

Full-time

Re-posted 3 days ago

Job description

Company Description

SOCOTEC Advisory, LLC., is a subsidiary of Socotec USA, an industry leader in dispute resolution, project advisory, building envelope design, structural failure analysis and energy efficiency consulting services. Socotec's portfolio of companies is equipped to provide an enhanced scope of solutions to our client base for a wide variety of project types, risks and technologies. 

SOCOTEC's Dispute Resolution practice assists owners, contractors, designers, and their counsel with the resolution of complex issues that impact the time, cost and quality of their construction projects. The DR practice has analyzed or prepared claims for compensation for projects domestically and internationally. Our portfolio includes all sectors of the industry including power, commercial, mixed use, residential, hospitality, institutional, governmental, industrial and infrastructure. SOCOTEC's DR practice provides expert opinion, reports and testimony in support of client schedule and damages claims.

SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work.

Job Description

The Senior Manager will be responsible for supporting project assignments from initial kick-off through preparation of deliverables including presentations and reports.  The successful candidate aspires to a level of expertise and industry reputation with the goal of providing expert testimony within a 3 to 5 year timeframe.   Specific project responsibilities include the support of and/or direct execution of the following:

  • Organizing large quantities of construction related documentation
  • Reviewing contracts, subcontracts and other contractual documentation
  • Evaluating baseline schedule and assumptions
  • Reviewing estimates & cost reports
  • On-site construction progress evaluations
  • Preparing project status presentations & update reports
  • Analyzing contemporaneous schedule updates & revisions
  • Change order and pay application administration
  • As-built schedule analysis
  • As-planned vs As-built schedule comparison
  • Causation analysis
  • Damages quantification
  • Mediation/litigation support as required
  • Prepare opinion presentation material and demonstratives
  • Write draft expert opinion(s)
  • Perform all other duties as assigned by your supervisor or manager.
Qualifications

Qualified candidates will have 3 to 5 years of construction related industry experience and written communication skills. Additionally, candidates must have a working knowledge in the following:

  • P6, MS Project, Excel and other graphical communication tools
  • Project scheduling and project controls
  • Budgeting
  • Job cost reporting
  • Construction/building processes & techniques
  • Contract/risk management
  • Data management
  • Schedule and productivity reporting
  • Estimating
  • US based and valid work permit if applicable
  • B.S. in Engineering or Construction Management or equivalent work experience
  • Candidates with forensic accounting expertise and/or Architects may also be considered
  • Work with minimal supervision
  • Strong desire to develop expertise in scheduling and damages analysis with a goal of achieving "expert" witness recognition in 3 to 5 years.
  • Consistently demonstrate SOCOTEC's core values
Additional Information

SOCOTEC offers generous compensation packages including salary, benefits & bonus based upon relevant experience.

All your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.

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