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Resolution Manager Jobs in Cypress, TX (NOW HIRING)

Resolution Think

Pharmacy Technician (PRN)

Houston, TX · On-site

$16.75 - $20.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Conroe, TX · On-site

$15.75 - $19/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Houston, TX · On-site

$16.75 - $20.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Conroe, TX · On-site

$15 - $18.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

Resolution Think

Pharmacy Technician (PRN)

Conroe, TX · On-site

$15 - $18.25/hr

Cognito LLC, a Resolution Think joint venture, is seeking a PRN Pharmacy Technician to support the ... Consults with the Clinical Services Manager or clinical pharmacist directly to clarify a ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Cypress, TX?

The most popular types of Resolution jobs in Cypress, TX are:

What are popular job titles related to Resolution Manager jobs in Cypress, TX?

For Resolution Manager jobs in Cypress, TX, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Cypress, TX look for?

The top searched job categories for Resolution Manager jobs in Cypress, TX are:

What cities near Cypress, TX are hiring for Resolution Manager jobs?

Cities near Cypress, TX with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Cypress, TX as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Litigation Supervisor

Amtex Auto Insurance Agency, Inc.

Houston, TX • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Position Summary
The Litigation Supervisor oversees the daily management of litigated claims, providing leadership and technical guidance to Litigation Examiners. This role ensures claims are handled timely, accurately, strategically, and in compliance with company guidelines and applicable regulations. The Supervisor also manages defense counsel, litigation expenses, reserves, evaluations, settlements, mediations, trials, and high-exposure matters.
Essential Duties & Responsibilities
  • Oversee the litigation inventory and ensure timely suit referrals, deadlines, hearings, mediations, and trials.
  • Monitor complex, aging, and high-exposure claims and escalate significant issues to Claims Management.
  • Review liability, damages, coverage, reserves, evaluations, and settlement strategies.
  • Guide examiners on litigation strategy, negotiations, and claim resolution.
  • Manage relationships and performance of defense counsel.
  • Conduct file reviews to ensure accurate documentation, compliance, and proper claim handling.
  • Monitor reserves and exposure and ensure updates are made following significant claim developments.
  • Ensure files are prepared for mediations and trials.
  • Provide daily leadership, coaching, training, and performance management to Litigation Examiners.
  • Monitor inventory, deadlines, settlement opportunities, counsel reporting, and examiner activities.
  • Promote accountability, productivity, professional communication, and timely claim resolution.

Qualifications
Required:
  • Active Texas Adjuster License or ability to obtain one.
  • At least 5 years of claims experience, preferably in bodily injury and/or litigated auto claims.
  • Strong knowledge of liability, damages, negotiations, litigation, and reserving.
  • Strong communication, organization, analytical, and decision-making skills.
  • Ability to manage multiple deadlines in a high-volume environment.

Preferred:
  • Prior supervisory or claims leadership experience.
  • Texas nonstandard personal auto experience.
  • Experience managing defense counsel, mediations, depositions, trials, and high-exposure claims.

Core Competencies
  • Leadership and accountability
  • Litigation knowledge and strategy
  • Analytical and sound decision-making
  • Communication and organization
  • Risk awareness and escalation
  • Strategic claim management

The Litigation Supervisor should understand the exposure, defense strategy, claim value, barriers to resolution, and next steps for every litigated claim.
Compensation: $90,000.00 - $110,000.00 per year
At Amtex Insurance, we've provided affordable auto, renters, commercial, and Mexico insurance across Texas for over 25 years. Founded in 1999 as a small family business, we've grown into a statewide name with more than 85 locations. We're known for our competitive rates, exceptional service, and strong community involvement, making us a trusted choice for reliable coverage. To file a claim, get a quote, or learn more about us, visit our website or call our customer service team.

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