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Telecom Operations Manager Jobs in Austin, TX (NOW HIRING)

Dycom Industries, Inc.

Manager Telecom

Austin, TX · On-site

Assumes complete responsibility for the assigned Construction Division, its operations, its ... Manages equipment procurement needs using cost vs benefit analysis. * Ensures the accuracy of ...

Saxon Global

Technology Lead - DevOps

Austin, TX · On-site

$52.25 - $71.50/hr

... Financial Services, Retail, Telecom, Healthcare, Banking and Media Entertainment for their ... Management & Tracking - JIRA, Rally Code Management System - GitHub Build - Gradle, Ant, Maven ...

Dycom Industries, Inc.

Laborer Telecom Underground III

Austin, TX · On-site

$15.75 - $19.25/hr

... management, and task prioritization * Provide support to small workgroups to meet project goals on ... Identify and address potential safety and operational issues proactively * Train and mentor Level I ...

SB Energy

Network Operations Center Engineer

Austin, TX · On-site

$68K - $93K/yr

Perform first-level troubleshooting, ticket management, incident logging, and escalation ... telecom, data center, utility, industrial, or mission-critical operations environment. •

Broadband Telecom Services

Aerial Lineman

Austin, TX · On-site

$20.75 - $28/hr

Broadband Telecom Services is a comprehensive telecommunications construction contracting company ... Maintains a strong line of open communication with direct Supervisor and management team to address ...

Broadband Telecom Services

Aerial Lineman

Austin, TX · On-site

$20.75 - $28/hr

Broadband Telecom Services is a comprehensive telecommunications construction contracting company ... Maintains a strong line of open communication with direct Supervisor and management team to address ...

Broadband Telecom Services

Aerial Lineman

Austin, TX · On-site

$20.75 - $28/hr

Broadband Telecom Servicesis a comprehensive telecommunications construction contracting company ... Maintains a strong line of open communication with direct Supervisor and management team to address ...

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Telecom Operations Manager information

See Austin, TX salary details

$30.1K

$61.6K

$115.1K

How much do telecom operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for telecom operations manager in Austin, TX is $61,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What are popular job titles related to Telecom Operations Manager jobs in Austin, TX?

For Telecom Operations Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Telecom Operations Manager jobs in Austin, TX look for?

The top searched job categories for Telecom Operations Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Telecom Operations Manager jobs?

Cities near Austin, TX with the most Telecom Operations Manager job openings:

Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Austin, TX as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 16% Part Time, 7% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $61,645 per year, or $29.6 per hour.

Workforce Operations Manager - Contact Center Operations

Austin, TX • On-site, Remote

Harbor Health
See more jobs at Harbor Healthexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Develop and maintain forecasts for call volume and staffing needs across multiple queues and channels.

  • Manage agent scheduling, real-time performance monitoring, and execute interventions to meet service levels.

  • Lead and develop the workforce management team, set goals, and foster a culture of accountability and continuous improvement.

Job description

Description
POSITION OVERVIEW
We are seeking an experienced Workforce Operations Manager to lead the workforce management (WFM) function for our healthcare contact center. This role owns the end-to-end workforce lifecycle - forecasting, scheduling, real-time management, reporting, and planning - ensuring the right number of skilled agents are in the right place at the right time to meet service levels while balancing operational cost, compliance, and employee experience. The ideal candidate combines strong analytical rigor with people leadership, has deep familiarity with contact center KPIs, and understands the unique demands of healthcare environments (e.g., patient access, member services, provider services, clinical triage lines, or care coordination queues) where accuracy, compliance, and patient/member experience are critical.
POSITION DUTIES & RESPONSIBILITIES
Forecasting & Capacity Planning
  • Develop and maintain short-, medium-, and long-term volume and staffing forecasts across multiple queues/lines of business (e.g., patient scheduling, billing, clinical triage, member services).
  • Model seasonal, campaign-driven, and regulatory-driven demand shifts (open enrollment, flu season, plan-year changes, etc.).
  • Partner with Finance and Operations on annual headcount and budget planning.

Scheduling & Real-Time Management
  • Own agent scheduling strategy, including shift bidding, shrinkage planning, and PTO/time-off governance.
  • Lead the real-time management (RTM) team to monitor intraday performance and execute rapid intervention plans (overtime, VTO, skill-shifting, escalations).
  • Manage schedule adherence and occupancy targets across all queues.

Team Leadership
  • Directly manage and develop a team of WFM analysts/specialists and real-time analysts.
  • Set goals, coach performance, and build a bench of workforce talent.
  • Foster a culture of accountability, continuous improvement, and data-driven decision-making.

Reporting & Analytics
  • Own the workforce reporting suite: service level, AHT, occupancy, shrinkage, attrition, adherence, and forecast accuracy.
  • Deliver regular performance reviews to senior leadership with actionable insights and recommendations.
  • Identify trends and root causes behind performance gaps and lead corrective action plans.

Systems & Process
  • Serve as the subject matter expert for the WFM platform (e.g., NICE, Verint, Genesys Cloud, Calabrio, Aspect).
  • Continuously improve WFM tools, processes, and automation to increase forecast accuracy and scheduling efficiency.
  • Ensure workforce practices align with healthcare compliance requirements (HIPAA, labor law, union rules if applicable, and payer/regulatory SLAs).
  • Manage workforce planning across omnichannel contact points (voice, chat, email, SMS, and self-service/IVR), including channel-specific forecasting, blended scheduling, and cross-channel skill routing.
  • Plan and staff outbound campaign initiatives, including dialer-based outbound calling campaigns (predictive/progressive dialers) and outbound text/SMS campaigns, balancing outbound capacity against inbound service level commitments.
  • Monitor and optimize outbound campaign performance (contact rates, penetration, pacing, connect rates) in partnership with campaign/dialer administrators.
  • Lead planning and execution for new telephony and contact center platform implementations and migrations (e.g., transitioning to or upgrading Genesys Cloud, NICE CXone, Five9, Amazon Connect, or similar), including staffing impact analysis, cutover planning, agent skill/routing configuration, and post-launch performance validation.
  • Partner with IT/Telecom on system integrations (IVR, ACD, CRM, and WFM tool connectivity) to ensure workforce data flows accurately across platforms.

Cross-Functional Collaboration
  • Partner with Operations, HR, Training, Quality, and IT to align staffing with business needs and system changes.
  • Support new program/queue launches with staffing models and go-live readiness plans.
  • Act as a liaison between frontline operations and executive leadership on workforce strategy.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE
  • 5+ years of experience in workforce management within a contact center environment, including 2+ years in a leadership/management role.
  • Strong working knowledge of WFM principles: Erlang C forecasting, scheduling optimization, shrinkage, and real-time management.
  • Hands-on experience with a WFM software platform (e.g., NICE IEX, Verint, Genesys Cloud, Calabrio, Aspect, Alvaria).
  • Proficiency working within health insurance operations - familiarity with plan types (HMO, PPO, Medicare/Medicaid), enrollment cycles, claims, benefits, and payer-driven service requirements that impact staffing and call volume.
  • Experience managing workforce planning across omnichannel platforms (voice, chat, email, SMS, IVR/self-service) with the ability to forecast and schedule for blended, multi-channel environments.
  • Experience staffing and forecasting for outbound campaigns, including dialer-based (predictive/progressive) calling campaigns and outbound SMS/text campaigns.
  • Direct experience planning and implementing telephony/contact center platforms (e.g., Genesys, NICE CXone, Five9, Amazon Connect, Cisco), including migration planning, routing/skill configuration, and go-live support.
  • Advanced Excel/Google Sheets skills; comfort with data analysis and dashboarding tools (Power BI, Tableau, etc.).
  • Proven ability to lead, coach, and develop a team.
  • Excellent communication skills, with experience presenting to senior leadership.

Preferred
  • Experience in a healthcare, payer, or health-tech contact center environment (patient access, member services, nurse triage lines, or care management).
  • Familiarity with HIPAA and healthcare regulatory/compliance requirements as they relate to staffing and scheduling.
  • Experience supporting multi-site or multi-channel (voice, chat, email) operations.
  • Background in health insurance/payer operations, including regulatory cycles such as open enrollment and annual plan changes.
  • Prior involvement in a full telephony platform migration or implementation project from planning through post-launch stabilization.
  • Bachelor's degree in Business, Healthcare Administration, Analytics, or related field (or equivalent experience).
  • WFM certification (e.g., SWPP, IWFM) a plus.

What Success Looks Like
  • Consistently meeting or exceeding service level and abandonment rate targets.
  • Forecast accuracy within target variance (e.g., ±5-10%) across queues.
  • Successful design and implementation of WFM strategy.
  • Optimized staffing costs without compromising patient/member experience.
  • A well-developed, engaged WFM team with clear growth paths.
  • Proactive identification and resolution of staffing risks before they impact operations.

WHAT WE OFFER
  • Competitive base salary and annual bonus eligibility.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with company match.
  • Generous PTO and paid holidays.
  • Ownership over a high-visibility workforce function shaping service levels and staffing strategy across Harbor Health's contact center.
  • Collaborative and dynamic work environment within an innovative, integrated payvider model.
  • Professional development and growth opportunities.

COMPANY OVERVIEW
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
EQUAL EMPLOYMENT OPPORTUNITY
Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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