ZipRecruiter

Log In

1

Telecom Operations Manager Jobs in Dallas, TX (NOW HIRING)

AFL

Business Operations Manager

Dallas, TX · On-site

... the largest telecom customers in the world. Our company was founded in 1984 with a single fiber ... We are seeking a Business Operations Manager to join our AFL Connectivity team at our Dallas ...

Re-Teck (LTG Group)

Operation Manager

Arlington, TX · On-site

Strong knowledge of electronic devices lifecycle: laptops, desktops, mobile devices, enterprise servers, and telecom equipment * Experience managing multi-function operations (receiving, grading ...

Re-Teck (LTG Group)

Operation Manager

Arlington, TX

Strong knowledge of electronic devices lifecycle: laptops, desktops, mobile devices, enterprise servers, and telecom equipment * Experience managing multi-function operations (receiving, grading ...

Excelacom

Client Partner

Dallas, TX · On-site

In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.

next page

Showing results 1-20

All JobsTelecom Operations JobsTelecom Operations Manager JobsTelecom Operations Manager Jobs in Dallas, TX

Telecom Operations Manager information

See Dallas, TX salary details

$30.7K

$62.8K

$117.3K

How much do telecom operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for telecom operations manager in Dallas, TX is $62,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Dallas, TX? For Telecom Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Dallas, TX look for? The top searched job categories for Telecom Operations Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Telecom Operations Manager jobs? Cities near Dallas, TX with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Dallas, TX as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,773 per year, or $30.2 per hour.
Business Operations Engineer - Core Wireless Order Management

Business Operations Engineer - Core Wireless Order Management

Merican

Frisco, TX • On-site

$65K - $88K/yr

Other

Posted 24 days ago

Job description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Business Operations Engineer - Core Wireless Order Management
Location: Frisco, TX
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description
  • The Business Operations (BizOps) Engineer is responsible for ensuring the stability, availability, and performance of core wireless order management platforms supporting large-scale telecom operations.
  • This role operates in a 24x7 environment and focuses on proactive monitoring, incident management, order fallout resolution, and continuous improvement across business-critical systems.
  • The engineer works closely with IT, network, product, and vendor teams to ensure seamless order lifecycle execution, minimal customer impact, and adherence to SLAs.

Key Responsibilities
  • Production Operations & Support
  • Provide 24x7 L1/L2 production support for core wireless order management systems, including order capture, orchestration, provisioning, billing, and downstream integrations.
  • Monitor system health, order flows, APIs, queues, and batch processes to ensure uninterrupted order processing.
  • Identify, analyze, and resolve order fallouts, system defects, and integration failures across CRM, network provisioning, billing, and fulfillment platforms.
  • Ensure platform uptime, performance, and operational stability in line with carrier-grade availability standards.
  • Incident & Problem Management
  • Lead and participate in major incident bridges, ensuring timely triage, stakeholder communication, and restoration of services.
  • Perform root cause analysis (RCA) and drive corrective and preventive actions to eliminate repeat incidents.
  • Track incidents, problems, and changes using tools such as ServiceNow, Jira, or equivalent ITSM platforms.
  • Ensure adherence to SLAs, OLAs, and escalation protocols.
  • Monitoring, Automation & Optimization
  • Use monitoring and observability tools (e.g., Splunk, AppDynamics, Grafana) to proactively detect anomalies and performance degradation.
  • Implement automation, retry mechanisms, and alert optimization to reduce manual intervention and operational noise.
  • Identify opportunities for process improvement and operational efficiency within order management workflows.
  • Cross-Functional Collaboration
  • Work closely with product, development, network, billing, and vendor teams to resolve complex order and system issues.
  • Support release deployments, configuration changes, and maintenance activities, ensuring minimal business disruption.
  • Act as a liaison between business stakeholders and technical teams to translate operational issues into actionable solutions.
  • Reporting & Documentation
  • Maintain and enhance SOPs, runbooks, and operational playbooks for support and incident response.
  • Prepare operational dashboards and reports on order success rates, incident trends, system performance, and SLA compliance.
  • Support audits, compliance requirements, and operational reviews.

Required Skills & Experience
  • Domain & Technical Expertise
  • Strong experience supporting telecom core wireless order management systems in a 24x7 production environment.
  • Deep understanding of order lifecycle: capture, validation, orchestration, provisioning, activation, billing, and fulfillment.
  • Working knowledge of telecom integrations involving CRM, network elements, provisioning systems, and billing platforms.
  • Hands-on experience with SQL for data validation, reconciliation, and incident troubleshooting.
  • Familiarity with API-based integrations, logs, and message queues.
  • Tools & Platforms
  • Experience with ITSM tools such as ServiceNow, Jira, or Remedy.
  • Exposure to monitoring and logging tools such as Splunk, AppDynamics, Grafana, or similar platforms.
  • Basic understanding of cloud platforms (AWS/Azure/GCP) and containerized environments is a plus.

Soft Skills & Behavioral Expectations
  • Strong problem-solving and analytical skills, with the ability to operate calmly under pressure.
  • Excellent communication skills for engaging with business users, technical teams, and leadership during incidents.
  • Ability to work effectively in shift-based, 24x7 operations and on-call rotations.
  • Ownership mindset with a focus on accountability, continuous improvement, and customer impact.

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • 8+ years of experience in telecom production support, BizOps, or IT operations (core wireless preferred).
  • Experience supporting Tier-1 telecom operators such as telecom or equivalent is highly desirable.
  • ITIL certification or telecom-domain certifications are a plus.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Merican logo

About Merican

Sourced by ZipRecruiter

Merican is a IT Service consulting firm, specialized in Digital adoption and Business automation. With our diverse collection of skilled and committed consultants, technology companies, businesses and digital experts, we provide our subject expertise and our unique client service approach, a best-in-class global model of delivery suited to the business demands of our clients. We ensure that we implement future-oriented solutions for our clients via investments in people, solutions, technologies, competencies and infrastructure.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Columbia , MD, US

Year founded

2020

Social media

FacebookTwitter

View All Merican Jobs

Apply