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Resolution Manager Jobs in Grand Prairie, TX (NOW HIRING)

Technical Program Manager

Irving, TX ยท On-site

$123K - $160K/yr

Identify blockers and drive cross-functional resolution * Manage program governance, resources, timelines, and stakeholder communications * Ensure delivery meets security, compliance, quality, and ...

New

Contact accounts that are delinquent and obtain payment and resolution. * Manage all accounts by investigating, granting, and overseeing balances and credit lines. * Sets up job accounts for new and ...

Contact accounts that are delinquent and obtain payment and resolution. * Manage all accounts by investigating, granting, and overseeing balances and credit lines. * Sets up job accounts for new and ...

Contact accounts that are delinquent and obtain payment and resolution. * Manage all accounts by investigating, granting, and overseeing balances and credit lines. * Sets up job accounts for new and ...

Makes operational and logistical decisions independently and escalates strategic decisions and risks to the program owner for resolution. * Manage multiple complex projects simultaneously while ...

New

Makes operational and logistical decisions independently and escalates strategic decisions and risks to the program owner for resolution. * Manage multiple complex projects simultaneously while ...

New

Makes operational and logistical decisions independently and escalates strategic decisions and risks to the program owner for resolution. Manage multiple complex projects simultaneously while ...

New

Showing results 41-60

Resolution Manager information

See Grand Prairie, TX salary details

$22.7K

$62.5K

$119.4K

How much do resolution manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for resolution manager in Grand Prairie, TX is $62,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,959.00 and $75,918.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Grand Prairie, TX?

The most popular types of Resolution jobs in Grand Prairie, TX are:

What job categories do people searching Resolution Manager jobs in Grand Prairie, TX look for?

The top searched job categories for Resolution Manager jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Resolution Manager jobs?

Cities near Grand Prairie, TX with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,493 per year, or $30 per hour.

Technical Program Manager

Sidram Technologies

Irving, TX โ€ข On-site

$123K - $160K/yr

Full-time

Posted 2 days ago

New


Job description

NOW HIRING: TECHNICAL PROGRAM MANAGER

Position: Technical Program Manager
Location: Irving, TX
Experience: 10+ Years
PMP: Active PMP Certification REQUIRED
Employment Type: Full-Time
Work Authorization: USC / H-4 EAD ONLY

POSITION OVERVIEW

We are seeking an experienced Technical Program Manager to lead end-to-end enterprise technology programs from planning through production. The ideal candidate will have strong technical program management, Agile delivery, stakeholder management, and cross-functional leadership experience.

RESPONSIBILITIES

• Lead end-to-end technology programs from planning through production
• Manage roadmap, scope, milestones, dependencies, risks, and issues
• Coordinate Engineering, Product, Architecture, Data, QA, and Operations teams
• Drive Agile/Scrum ceremonies, release planning, and delivery
• Provide executive-level status, metrics, and program reporting
• Identify blockers and drive cross-functional resolution
• Manage program governance, resources, timelines, and stakeholder communications
• Ensure delivery meets security, compliance, quality, and regulatory requirements

MUST-HAVE QUALIFICATIONS

10+ years of Technical Program Management experience
Active PMP Certification – REQUIRED
• Strong experience delivering enterprise technology/software programs
• Strong Agile / Scrum / SAFe experience
• Experience with Jira, Confluence, MS Project / Smartsheet
• Strong understanding of APIs, Cloud, Data, Software Development, or Infrastructure
• Excellent stakeholder management, communication, risk management, and problem-solving skills
Banking / Financial Services experience preferred

⭐ NICE TO HAVE

• AWS / Azure
• Kubernetes
• DevOps / CI-CD
• APIs
• Data / AI
• Cloud Transformation
• Financial Services / Banking experience

SEND RESUME

Rachael

rachael@sidramtech.com

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