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Resolution Manager Jobs in Encinitas, CA (NOW HIRING)

National Conflict Resolution Center

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Development Operations Manager

San Diego, CA · On-site

$60K - $80K/yr

About the Organization The National Conflict Resolution Center (NCRC) empowers individuals ... This role manages donor systems, gift processing, reporting, administration, and event operations ...

Inversion

Staff Mission Manager

Vista, CA · On-site

$161K - $221K/yr

... resolution, and on-time mission success. * Collaborate with engineering to evaluate vehicle ... Manage multiple programs and competing technical priorities concurrently. Required Qualifications:

National Conflict Resolution Center

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Business Development Rep

San Diego, CA · On-site

$29 - $33/hr

... Resolution Center provides the resources, training and expertise to help people, organizations and communities manage and solve conflicts, with civility. PURPOSE OF POSITION We are seeking a results ...

ConAm Management

Community Manager PSH

San Diego, CA · On-site

$27 - $28/hr

Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets ... resolution, and incidents of violence or substance abuse. Work closely with relevant agencies and ...

Fabergent

IT Project Manager

San Diego, CA

$104K - $123K/yr

Manage scope definition and assist in the scope change process Work to gather estimates and define ... resolution. Provide clear communication on deliverables, due dates, progress and risks/issues.

Qualcomm

Gaming AI Product Manager

San Diego, CA · On-site

The Product Manager will play a strategic role in shaping the roadmap, positioning, and market ... Familiarity with AI/ML frameworks and their application to gaming workloads (e.g. super resolution ...

General Atomics

Project Manager III

Poway, CA · On-site

$100K - $183K/yr

Act as primary contact for program logistical issues and coordinate resolution with the Program Manager. * Influence, and coordinate the preparation of proposals, business plans, proposal work ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Encinitas, CA look for?

The top searched job categories for Resolution Manager jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Resolution Manager jobs?

Cities near Encinitas, CA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Encinitas, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Onsite Support Manager

Worldwide TechServices

San Diego, CA

Full-time

Re-posted yesterday

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

216th of 225 rated it services

Job description

Onsite Support Manager Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world's leading technology providers, outsourcers, large and small businesses, and consumers. The Onsite Support Manager position is responsible for managing a positive relationship and active contracts between WWTS and client.

Oversees the establishment of procedures and customer service polices to maintain high standards and ensure quality customer service. Grows and develops client relationships to ensure the growth of revenue. Manages staff.

The Service Delivery reports to the Program Manager or Director. Due to government contract requirements, U.S. Citizenship is required for this position

Responsibilities Manages and understands client needs and expectations Provide and track deliverables based on contract, statement of work and solution designs Responsible for meeting Service Level Agreements, Key Perfomrance Indicators and internal goals Manages formal customer complaints for root cause and quick resolution Manages formal process to address customer complaints for root cause and quick resolution Ensure compliance of all aspects of contracts Manage and own the daily operations of the sites assigned Manages multiple technicains, coordinators, and other personnel as assigned May manage multiple sites Responsible for program financial activities Pursues additional revenue through projects Develop and manage project timelines and budget based on key project milestones Identify process improvement opportunities Identify optimization opportunities Implements process improvement and optimization recommendations in order to improve program objectives Responsible for preparing and presenting client regular reports and briefings to the client and management Uses system applications to update/monitor customer activity Acts as a liaison to ensure that communication between client and field service organization are maintained effectively, so that quality service can be delivered to customers Facilitates weekly and monthly customer satisfaction reviews with clients Additional duties may be assigned to meet business needs Additional requirements may exist if offer of employment is extended Occassional travel required Requirements Requirements Education and Experience: Typically requires a Bachelor's degree at least 3-5 years of experience or an equivalent amount of experience; or additional education with less experience Experience with IT service delivery Certifications and/or Qualifications: Knowledge of relevant technical software Skills: Excellent written and oral communication skills Excellent customer service skills Excellent organizational skills Excellent interpersonal skills Ability to oversee the planning, organization, development, and implementation of projects and services Ability to maintain professionalism when interacting with clients and addressing concerns

What Worldwide TechServices employees say

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