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Resolution Manager Jobs in Encinitas, CA (NOW HIRING)

General Atomics

Project Manager III

Poway, CA · On-site

$100K - $183K/yr

Act as primary contact for program logistical issues and coordinate resolution with the Program Manager. * Influence, and coordinate the preparation of proposals, business plans, proposal work ...

Tech Tammina LLC

Property Manager

San Diego, CA · On-site

POSITION: Property Manager LOCATION: San Diego, CA. STATUS: Full Time Responsibilities: • ... resolution, & community engagement initiatives. • Overseeing maintenance operations • ...

Tech Tammina LLC

Property Manager

San Diego, CA · On-site

Cultivate positive relationships w/ residents through effective communication, conflict resolution ... management preferred w/ focus on Section 42 (IRS) and/or Project-Based Section 8 (HUD) programs

General Atomics

Program Manager III

Poway, CA · On-site

$112K - $205K/yr

Lead the development and execution of resolution strategies for multiple concurrent obsolescence ... Collaborate with Program Management Offices and cross-functional teams to ensure successful ...

Kids Empire US LLC

Park Manager

Escondido, CA · On-site

$25.57 - $26.57/hr

Park Manager is responsible for supervising the park employee's performance in their daily work ... Leadership skills and strong conflict resolution skills * Work independently * Read and write in ...

ACES

Human Resources Manager

San Diego, CA

MISSION: The HR Manager strengthens ACES' ability to support and retain exceptional people by ... Timeliness of employee relations case resolution (average days to close, SLA adherence) 23.

ACES

Human Resources Manager

San Diego, CA · On-site +1

$75K - $85K/yr

MISSION: The HR Manager strengthens ACES' ability to support and retain exceptional people by ... Timeliness of employee relations case resolution (average days to close, SLA adherence) 23.

Nashville House

Assistant Manager

Carlsbad, CA · On-site

Provideexceptional customer service, including VIP client relations and issue resolution * Help ... Supportinventory management, receiving, and restocking processes * Assist withteam supervision ...

ECN Operating LLC

Site Manager

San Diego, CA

Position Summary The Site Manager reports directly to the assigned Regional Site Manager and is ... resolution of operational issues, and alignment on study deliverables. * Provide comprehensive ...

Murfey Company Inc

Be Seen First

Portfolio Manager

San Diego, CA · On-site

$100K - $115K/yr

Coordinate with HR on employee relations, compliance, and conflict resolution. * Provide onboarding, training, and ongoing development for Property Managers and Assistant Managers. * Approve time off ...

Murfey Company Inc

Be Seen First

Portfolio Manager

San Diego, CA · On-site

$100K - $115K/yr

Coordinate with HR on employee relations, compliance, and conflict resolution. * Provide onboarding, training, and ongoing development for Property Managers and Assistant Managers. * Approve time off ...

Nashville House

Assistant Manager

La Mesa, CA · On-site

Provide exceptional customer service, including VIP client relations and issue resolution * Help ... Support inventory management, receiving, and restocking processes * Assist with team supervision ...

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Resolution Manager information

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Encinitas, CA look for? The top searched job categories for Resolution Manager jobs in Encinitas, CA are:
What cities near Encinitas, CA are hiring for Resolution Manager jobs? Cities near Encinitas, CA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Encinitas, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Auto Major Case Specialist

The Whiteside Agency

San Diego, CA

$99K - $163K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
ClaimCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$99,100.00 - $163,400.00
Target Openings
1
What Is the Opportunity?
This role is eligible for a sign-on bonus of up to $20,000
Be the Hero in Someone's Story
When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.
As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value.
You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.What Will You Do?

  • Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.

  • Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.

  • Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.

  • Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.

  • Maintain comprehensive and accurate records of all claim activities, communications, and decisions.

  • Prepare and present detailed reports on claim status, trends and outcomes to senior management.

  • Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.

  • Apply litigation management strategies through the selection of counsel and evaluation.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree.

  • Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.

  • Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.

  • Able to make independent decisions on most assigned cases without involvement of management.

  • Thorough understanding of business line products, policy language, exclusions, and ISO forms.

  • Demonstrated ability of strategic claims handling practices.

  • Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.

What is a Must Have?
  • Four years bodily injury litigation claim handling experience or comparable claim litigation experience.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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