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Resolution Officer Jobs (NOW HIRING)

Horizon Farm Credit

Credit Resolution Officer

Denton, MD · Hybrid

$62K - $90K/yr

Horizon Farm Credit is recruiting for a Credit Resolution Officer to join our team. We have one position available, and the qualified candidate will work in either the Mechanicsburg, PA, Westminster ...

Horizon Farm Credit

Credit Resolution Officer

Denton, MD · On-site

$62K - $90K/yr

Horizon Farm Credit is recruiting for a Credit Resolution Officer to join our team. We have one position available, and the qualified candidate will work in either the Mechanicsburg, PA, Westminster ...

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Resolution Officer information

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How much do resolution officer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for resolution officer in the United States is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $43.27 per hour, depending on experience, location, and employer.

What is the 3 month rule for jobs?

The 3 month rule for jobs generally refers to a probationary period of three months during which an employee's performance is evaluated before confirming permanent employment. For a Resolution Officer, this period allows employers to assess skills, compliance, and suitability for the role, often involving regular performance reviews and training. Successful completion of this period can lead to full benefits and job security.

What are Resolution Officers?

Resolution Officers are professionals responsible for handling and resolving disputes, complaints, or conflicts within an organization or between external parties. Their main goal is to facilitate fair, timely, and effective solutions by investigating issues, mediating discussions, and ensuring compliance with relevant policies or regulations. They often work in sectors such as banking, government, customer service, or human resources. Strong communication, problem-solving, and negotiation skills are essential for this role.

What jobs pay 4000 a week without a degree?

A Resolution Officer typically does not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial diving or specialized construction, which rely on skills and experience rather than formal education. These jobs may require licensing, certifications, or extensive on-the-job training.

What are some common challenges Resolution Officers face when handling complex customer disputes?

Resolution Officers often encounter challenges such as managing emotionally charged interactions, balancing the needs of customers with company policies, and addressing disputes that involve multiple departments or stakeholders. These challenges require strong communication and negotiation skills, as well as the ability to remain impartial and solution-focused under pressure. Successful Resolution Officers leverage collaboration, clear documentation, and empathy to navigate these situations and achieve positive outcomes for both the customer and the organization.

What's a good job for overthinkers?

A Resolution Officer role involves analyzing complex issues, making it suitable for overthinkers who enjoy problem-solving and attention to detail. This job often requires strong communication skills, critical thinking, and the ability to handle stressful situations calmly.

What are the key skills and qualifications needed to thrive as a Resolution Officer, and why are they important?

To thrive as a Resolution Officer, you need strong problem-solving abilities, a solid understanding of relevant regulations or policies, and typically a degree in law, business, or a related field. Familiarity with case management systems, customer relationship management (CRM) software, and sometimes certifications in conflict resolution are important. Excellent communication, negotiation, and emotional intelligence are crucial soft skills for managing disputes and building trust. These competencies ensure effective, timely conflict resolution and uphold an organization’s reputation and compliance standards.

What is the role of a resolution officer?

A resolution officer is responsible for managing and resolving customer complaints, disputes, or issues within an organization, often in financial or customer service sectors. They analyze cases, coordinate with relevant departments, and ensure compliance with policies and regulations to achieve effective resolutions.

What is the difference between Resolution Officer vs Customer Service Representative?

AspectResolution OfficerCustomer Service Representative
Required CredentialsTypically requires relevant certifications or experience in dispute resolution or complianceUsually requires high school diploma or equivalent; customer service training
Work EnvironmentOffice setting, often in financial, legal, or corporate sectorsCall centers, retail, or service environments
Employer & Industry UsageFinancial institutions, insurance companies, government agenciesRetail, telecommunications, hospitality, and various service industries
Common Search & Comparison IntentUnderstanding roles in dispute resolution and complianceCustomer support and service functions

The Resolution Officer primarily handles dispute resolution, compliance, and problem-solving within organizations, often requiring specialized certifications. In contrast, Customer Service Representatives focus on assisting customers with inquiries, complaints, and support, typically with less formal credentials. Both roles are vital in service industries but differ in scope, responsibilities, and work environment.

What states have the most Resolution Officer jobs? States with the most job openings for Resolution Officer jobs include:
Resolution Officer jobs near you
Infographic showing various Resolution Officer job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $59,802 per year, or $28.8 per hour.

Integrity and Resolution Officer

University of Canberra

Bruce, WI • On-site

$116K - $129K/yr

Other

Posted 13 days ago

Job description

Integrity and Resolution Officer
Drive integrity through policy and practice UC Level 8, Salary Range $116,009 pa - $129,394 pa plus 17% Super Full Time Continuing Opportunity

Job no: 504504
Work type: Professional
Location: Bruce
Categories: Governance and Legal, Student Support

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View position description
  • Drive integrity through policy and practice
  • UC Level 8, Salary Range $116,009 pa - $129,394 pa plus 17% Super
  • Full Time Continuing Opportunity

About us:

University of Canberra's vision is that "Together we work to empower, connect and share knowledge with our people, cultures and places." UC is engrained in the local community and we aim to challenge the status quo through the pursuit of excellence in teaching, learning and research. The University of Canberra has been ranked in the top 7 universities in the world for reducing inequalities (THE Impact Rankings 2024).

About the role:

We are looking for a highly organised and detail-oriented Integrity and Resolution Officer to join the University's Institutional Quality Assurance team.

In this diverse role, you will support the fair, timely and effective management of student complaints, grievances, misconduct appeals and medical leave matters, helping to ensure the University meets its legislative obligations while delivering positive outcomes for students and stakeholders.

Key responsibilities:

  • Supporting the management of complex student cases.
  • Providing secretariat support to the Student Appeals Committee, the Medical Appeals Panel and the Student Conduct Committee.
  • Assisting with managing student grievance, misconduct and serious misconduct appeals and medical leave matters, ensuring effective communication, record keeping and outcomes.

Position Description: Integrity and Resolution Officer.pdf

 About you:

You are a highly organised professional with excellent written communication skills and a strong eye for detail. You can confidently interpret and apply policies and procedures, balancing compliance requirements with sound judgement and discretion when managing sensitive matters. You build positive relationships with a wide range of stakeholders and thrive in a collaborative environment.

Experience in a tertiary education, governance, integrity or compliance setting will be highly regarded.

 Offerings/ Benefits/ Culture:

The University offers excellent conditions and benefits which can be explored on our "Work at UC" site which includes:

  • Flexible working arrangements and Family-friendly policies
  • On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
  • Professional Development offerings (study assistance, corporate programs and discounts)
  • Innovative work environment with a diverse and inclusive culture
  • Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected - A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.

Eligibility: 

  • Applicants who wish to apply for this position should have valid working rights at the time of submission.
  • The University of Canberra is committed to the safety of vulnerable and young people. As such, the successful candidate will be required to obtain a current ACT working with vulnerable people registration.

What we need from you: To be considered for this position, we require your CV and a cover letter explaining what skills you would bring to the role; no additional documents are necessary.

Submit your Application through the "Apply Now" tab.  Please submit your CV and a one-page cover letter outlining how your skills and experience align with the requirements of the position.

For job specific information: Beth Van Coller, Manager, Integrity & Resolution, beth.vancoller@canberra.edu.au.

For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Sunday 26 July 2026

Advertised: 13 Jul 2026 AUS Eastern Standard Time

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