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Resolution Officer Jobs in Ontario (NOW HIRING)

J Dass

HR Officer

Vaughan, ON · On-site

CA$50K - CA$60K/yr

Job Summary HR Officer J Dass Full-time In-Office | Vaughan, ON, Canada J Dass Corp is seeking a ... Coordinate employee relations activities and assist with conflict resolution when required.

Thales

... resolution. * Maintaining certification tracking tools, including certification issue trackers and deliverable lists for AOPV, JSS, and MWAV vessels. * Reviewing the Captain's Ship Book to ensure ...

City of Toronto

ANIMAL CONTROL OFFICER 1

Toronto, ON

CA$47.43/hr

... Officer 1 will provide work direction and guidance to Animal Services staff in the areas of animal ... Assesses current cases for potential early or alternative resolution and takes appropriate steps to ...

Valsoft Corporation

Chief Operating Officer

Toronto, ON · On-site

The COO must identify, define, and execute the strategies required to achieve the growth plans and ... and resolution * Coordinate the administration of annual customer satisfaction surveys (NPS) and ...

Valsoft Corporation

Chief Operating Officer

Toronto, ON · On-site

The COO must identify, define, and execute the strategies required to achieve the growth plans and ... and resolution * Coordinate the administration of annual customer satisfaction surveys (NPS) and ...

Valsoft Corporation

Chief Operating Officer

Toronto, ON · On-site

The COO must identify, define, and execute the strategies required to achieve the growth plans and ... and resolution * Coordinate the administration of annual customer satisfaction surveys (NPS) and ...

Part Time CFO

Senior Accountant

Lindsay, ON · On-site

CA$70K - CA$90K/yr

Company : Part Time CFO Services About Us: Part-Time CFO Services is a financial consulting firm ... Utilize strong communication, negotiation, and conflict resolution skills. Systems & Continuous ...

Part Time CFO

Senior Accountant

Peterborough, ON · On-site

CA$70K - CA$90K/yr

Company : Part Time CFO Services About Us: Part-Time CFO Services is a financial consulting firm ... Utilize strong communication, negotiation, and conflict resolution skills. Systems & Continuous ...

Part Time CFO

Senior Accountant

Peterborough, ON · On-site

Company: Part Time CFO Services About Us: Part-Time CFO Services is a financial consulting firm ... Utilize strong communication, negotiation, and conflict resolution skills. Systems & Continuous ...

Part Time CFO

Senior Accountant

Lindsay, ON · On-site

Company: Part Time CFO Services About Us: Part-Time CFO Services is a financial consulting firm ... Utilize strong communication, negotiation, and conflict resolution skills. Systems & Continuous ...

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All JobsResolution Officer JobsResolution Officer Jobs in Ontario

Resolution Officer information

See Ontario salary details

$9

$28

$57

How much do resolution officer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for resolution officer in Ontario is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $43.27 per hour, depending on experience, location, and employer.

What is a resolution officer?

Resolution Officers are professionals responsible for handling and resolving disputes, complaints, or conflicts within an organization or between external parties. Their main goal is to facilitate fair, timely, and effective solutions by investigating issues, mediating discussions, and ensuring compliance with relevant policies or regulations. They often work in sectors such as banking, government, customer service, or human resources. Strong communication, problem-solving, and negotiation skills are essential for this role.

What are some common challenges resolution officers face when handling complex customer disputes?

Resolution Officers often encounter challenges such as managing emotionally charged interactions, balancing the needs of customers with company policies, and addressing disputes that involve multiple departments or stakeholders. These challenges require strong communication and negotiation skills, as well as the ability to remain impartial and solution-focused under pressure. Successful Resolution Officers leverage collaboration, clear documentation, and empathy to navigate these situations and achieve positive outcomes for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a resolution officer, and why are they important?

To thrive as a Resolution Officer, you need strong problem-solving abilities, a solid understanding of relevant regulations or policies, and typically a degree in law, business, or a related field. Familiarity with case management systems, customer relationship management (CRM) software, and sometimes certifications in conflict resolution are important. Excellent communication, negotiation, and emotional intelligence are crucial soft skills for managing disputes and building trust. These competencies ensure effective, timely conflict resolution and uphold an organization’s reputation and compliance standards.

What is the difference between Resolution Officer vs Customer Service Representative?

AspectResolution OfficerCustomer Service Representative
Required CredentialsTypically requires relevant certifications or experience in dispute resolution or complianceUsually requires high school diploma or equivalent; customer service training
Work EnvironmentOffice setting, often in financial, legal, or corporate sectorsCall centers, retail, or service environments
Employer & Industry UsageFinancial institutions, insurance companies, government agenciesRetail, telecommunications, hospitality, and various service industries
Common Search & Comparison IntentUnderstanding roles in dispute resolution and complianceCustomer support and service functions

The Resolution Officer primarily handles dispute resolution, compliance, and problem-solving within organizations, often requiring specialized certifications. In contrast, Customer Service Representatives focus on assisting customers with inquiries, complaints, and support, typically with less formal credentials. Both roles are vital in service industries but differ in scope, responsibilities, and work environment.

Resolution Officer jobs near you
Infographic showing various Resolution Officer job openings in Ontario as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $59,802 per year, or $28.8 per hour.

Security Officer (Part-time) - Port Perry

Great Canadian Entertainment

Port Perry, ON

Full-time, Part-time

Re-posted 23 days ago

Job description

Great Blue Heron Casino & Hotel is seeking Part-time Security Officers!

Reporting to the Security Supervisor, the Security Officer is responsible for maintaining the overall security and protection of the Casino complex.  The Security Officer shall consistently perform their duties with the highest professional standards at all times.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company's vision, mission and values: 

  • Excellent internal and external customer service skills are required to be displayed at all times
  • Ensure any violations or suspected violations of the Gaming Code, Criminal Code of Canada and Gaming Control Act 1992 are logged accordingly and reported to the Security Management Team immediately
  • Monitor at assigned post and/or assigned duty to protect the safety of the Casino's employees and guests
  • Report and log all irregular, unusual, suspicious or illegal activities
  • Escort patrons and employees requesting escorts to their vehicles as required
  • Answer emergency calls to and provide immediate care to ill and injured patrons/employees as required
  • Collate statistical information as required
  • Maintain a physical presence on the gaming floor and the surrounding complex as a deterrent to major and minor crimes
  • Maintain crowd control as required
  • Safeguard all confidential information and exercise due diligence to prevent improper disclosure or use
  • Provide assistance to other Security Officers and EMR's as required

  • Perform other duties as assigned by the Security Supervisor/Manager.

Successful applicants will demonstrate the following qualifications: 

  • Completion of Post-Secondary education preferably in LASA/Police Foundations or equivalent experience
  • Prior security related work experience preferred
  • Must have a valid "G" Class driver's license
  • Preference will be given to applicants with specialized skills training in Conflict Resolution, Workplace Violence, Fire Extinguisher Training, Smart Serve Certified and/or First Aid & CPR
  • Ability to work independently under pressure in a fast paced work environment
  • Strong conflict resolution and problem-solving skills
  • Ability to prioritize and possess excellent time management and organizational skills
  • Able to maintain a positive working relationship with fellow employees and management as part of a team
  • Effective leadership, oral and written communication skills
  • Competence and professionalism
  • Ability to follow and comply with company and departmental policies and procedures
  • Excellent customer service skills to maintain good rapport with customers and employees
  • Ability to perform tasks and duties effectively and safely within prescribed time limits

  • The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

  • Minimum Rate (CAD $) | Minimum Salary (CAD $)20.53
  • Job Rate (CAD $) | Midpoint Salary (CAD $)25.66
  • Maximum Rate (CAD $) | Maximum Salary (CAD $)25.66

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