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Resolution Officer Jobs in Ontario (NOW HIRING)

J Dass

HR Officer

Vaughan, ON · On-site

CA$50K - CA$60K/yr

Job Summary HR Officer J Dass Full-time In-Office | Vaughan, ON, Canada J Dass Corp is seeking a ... Coordinate employee relations activities and assist with conflict resolution when required.

Thales

... resolution. * Maintaining certification tracking tools, including certification issue trackers and deliverable lists for AOPV, JSS, and MWAV vessels. * Reviewing the Captain's Ship Book to ensure ...

Chicken Ranch Casino

$21/hr

... resolution techniques. • Basic knowledge of de-escalation techniques • Proficient in Microsoft Office Suite. Preferred qualifications: • 1+ years in Security. Disclaimer This document is for ...

Valsoft Corporation

Chief Operating Officer

Toronto, ON · On-site

The COO must identify, define, and execute the strategies required to achieve the growth plans and ... and resolution * Coordinate the administration of annual customer satisfaction surveys (NPS) and ...

Valsoft Corporation

Chief Operating Officer

Toronto, ON · On-site

The COO must identify, define, and execute the strategies required to achieve the growth plans and ... and resolution * Coordinate the administration of annual customer satisfaction surveys (NPS) and ...

Valsoft Corporation

Chief Operating Officer

Toronto, ON · On-site

The COO must identify, define, and execute the strategies required to achieve the growth plans and ... and resolution * Coordinate the administration of annual customer satisfaction surveys (NPS) and ...

Td

Senior Wealth Operations Officer

Toronto, ON · On-site

CA$52K - CA$74K/yr

Provide a broad range of operational support to officers and is responsible for first point of ... resolution and ensure that service quality is maintained * Identify opportunities to improve ...

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Resolution Officer information

See Ontario salary details

$9

$28

$57

How much do resolution officer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resolution officer in Ontario is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $43.27 per hour, depending on experience, location, and employer.

What is a resolution officer?

Resolution Officers are professionals responsible for handling and resolving disputes, complaints, or conflicts within an organization or between external parties. Their main goal is to facilitate fair, timely, and effective solutions by investigating issues, mediating discussions, and ensuring compliance with relevant policies or regulations. They often work in sectors such as banking, government, customer service, or human resources. Strong communication, problem-solving, and negotiation skills are essential for this role.

What are some common challenges resolution officers face when handling complex customer disputes?

Resolution Officers often encounter challenges such as managing emotionally charged interactions, balancing the needs of customers with company policies, and addressing disputes that involve multiple departments or stakeholders. These challenges require strong communication and negotiation skills, as well as the ability to remain impartial and solution-focused under pressure. Successful Resolution Officers leverage collaboration, clear documentation, and empathy to navigate these situations and achieve positive outcomes for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a resolution officer, and why are they important?

To thrive as a Resolution Officer, you need strong problem-solving abilities, a solid understanding of relevant regulations or policies, and typically a degree in law, business, or a related field. Familiarity with case management systems, customer relationship management (CRM) software, and sometimes certifications in conflict resolution are important. Excellent communication, negotiation, and emotional intelligence are crucial soft skills for managing disputes and building trust. These competencies ensure effective, timely conflict resolution and uphold an organization’s reputation and compliance standards.

What is the difference between Resolution Officer vs Customer Service Representative?

AspectResolution OfficerCustomer Service Representative
Required CredentialsTypically requires relevant certifications or experience in dispute resolution or complianceUsually requires high school diploma or equivalent; customer service training
Work EnvironmentOffice setting, often in financial, legal, or corporate sectorsCall centers, retail, or service environments
Employer & Industry UsageFinancial institutions, insurance companies, government agenciesRetail, telecommunications, hospitality, and various service industries
Common Search & Comparison IntentUnderstanding roles in dispute resolution and complianceCustomer support and service functions

The Resolution Officer primarily handles dispute resolution, compliance, and problem-solving within organizations, often requiring specialized certifications. In contrast, Customer Service Representatives focus on assisting customers with inquiries, complaints, and support, typically with less formal credentials. Both roles are vital in service industries but differ in scope, responsibilities, and work environment.

Resolution Officer jobs near you
Infographic showing various Resolution Officer job openings in Ontario as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $59,802 per year, or $28.8 per hour.

Branch Compliance Officer

Edward Jones Careers

Mississauga, ON • On-site

Full-time

Posted 22 days ago

Edward Jones rating

8.0

Company rating: 8.0 out of 10

Based on 258 frontline employees who took The Breakroom Quiz

76th of 154 rated financial services

Job description

We are seeking a detail oriented and proactive Branch Compliance Officer for our Compliance team. The Branch Compliance Officer is responsible for performing delegated tier one supervisory and compliance tasks to ensure adherence to regulatory standards, company policies, and best practices. This role plays a critical part in protecting the interests of clients, the firm, and the financial industry by monitoring activities, identifying potential risks, and maintaining proper documentation.
Key Responsibilities:
  • Conduct Tier 1 supervision activities, including daily and monthly trade reviews, close supervision and new registrant supervision.
  • Effectively managing queries and other tasks to support trade supervision within the broader team.
  • Through daily and monthly trade review activities identify and help resolve issues impacting risk, regulatory requirements, and our policies and procedures.
  • Proactively identify issues and coaching opportunities for field leaders and advisors to improve compliance outcomes.
  • Proactively identify and share opportunities for improvement in policies, processes, tools, and reporting across the Canadian compliance division.
  • Deal with compliance issues as identified, through to resolution and/or appropriate escalation
  • Collaborate with the Tier 1 stakeholders and other members of the Compliance team to achieve divisional Edward Jones objectives.
  • Act as back up during absence of other Tier 1 team members and compliance staff
  • Assist with compliance projects and initiatives as needed
  • Conduct routine and targeted email surveillance to identify potential risks, regulatory violations, or breaches of firm policy.

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