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Resolution Officer Jobs in Ontario (NOW HIRING)

Royal Bank of Canada

Senior Trust Officer

Toronto, ON · On-site

CA$67K - CA$110K/yr

As Senior Trust Officer, RBC Royal Trust, you will create an exceptional client experience by ... client problem resolution * Responsible for overall client relationship management and ...

Td

Operations Officer II

Mississauga, ON · On-site

CA$45K - CA$61K/yr

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that ...

Td

Operations Officer I

Mississauga, ON · On-site

CA$44K - CA$55K/yr

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that ...

New

Td

Wealth Operations Officer II

Toronto, ON · On-site

CA$45K - CA$61K/yr

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that ...

Td

Wealth Operations Officer III

Toronto, ON · On-site

CA$47K - CA$66K/yr

... resolution while ensuring management oversight. * Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future ...

SOCOMEC

Electrical Engineer

Brampton, ON

CA$100K - CA$110K/yr

This role supports both Engineer-to-Order (ETO) and Configure-to-Order (CTO) activities through ... issue resolution. * Collaborate with senior engineers and cross-functional teams to integrate ...

Scotiabank

Incident Coordinator

Toronto, ON · On-site

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3 ... They will also assist Major Incident Officers and Incident Managers on the technical bridges as ...

Td

Audit and Compliance Officer - TDEF

Burlington, ON

CA$52K - CA$74K/yr

Must demonstrate the ability to be resourceful and take initiative in their approach to problem resolution. * Ability to quickly learn new systems and applications. * Solid knowledge of Microsoft ...

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All JobsResolution Officer JobsResolution Officer Jobs in Ontario

Resolution Officer information

See Ontario salary details

$9

$28

$57

How much do resolution officer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for resolution officer in Ontario is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $43.27 per hour, depending on experience, location, and employer.

What is a resolution officer?

Resolution Officers are professionals responsible for handling and resolving disputes, complaints, or conflicts within an organization or between external parties. Their main goal is to facilitate fair, timely, and effective solutions by investigating issues, mediating discussions, and ensuring compliance with relevant policies or regulations. They often work in sectors such as banking, government, customer service, or human resources. Strong communication, problem-solving, and negotiation skills are essential for this role.

What are some common challenges resolution officers face when handling complex customer disputes?

Resolution Officers often encounter challenges such as managing emotionally charged interactions, balancing the needs of customers with company policies, and addressing disputes that involve multiple departments or stakeholders. These challenges require strong communication and negotiation skills, as well as the ability to remain impartial and solution-focused under pressure. Successful Resolution Officers leverage collaboration, clear documentation, and empathy to navigate these situations and achieve positive outcomes for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a resolution officer, and why are they important?

To thrive as a Resolution Officer, you need strong problem-solving abilities, a solid understanding of relevant regulations or policies, and typically a degree in law, business, or a related field. Familiarity with case management systems, customer relationship management (CRM) software, and sometimes certifications in conflict resolution are important. Excellent communication, negotiation, and emotional intelligence are crucial soft skills for managing disputes and building trust. These competencies ensure effective, timely conflict resolution and uphold an organization’s reputation and compliance standards.

What is the difference between Resolution Officer vs Customer Service Representative?

AspectResolution OfficerCustomer Service Representative
Required CredentialsTypically requires relevant certifications or experience in dispute resolution or complianceUsually requires high school diploma or equivalent; customer service training
Work EnvironmentOffice setting, often in financial, legal, or corporate sectorsCall centers, retail, or service environments
Employer & Industry UsageFinancial institutions, insurance companies, government agenciesRetail, telecommunications, hospitality, and various service industries
Common Search & Comparison IntentUnderstanding roles in dispute resolution and complianceCustomer support and service functions

The Resolution Officer primarily handles dispute resolution, compliance, and problem-solving within organizations, often requiring specialized certifications. In contrast, Customer Service Representatives focus on assisting customers with inquiries, complaints, and support, typically with less formal credentials. Both roles are vital in service industries but differ in scope, responsibilities, and work environment.

Resolution Officer jobs near you
Infographic showing various Resolution Officer job openings in Ontario as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $59,802 per year, or $28.8 per hour.

Senior Trust Officer

Royal Bank of Canada

Toronto, ON • On-site

CA$67K - CA$110K/yr

Full-time

Posted 21 days ago

Key responsibilities

  • Create an exceptional client experience by providing superior service and comprehensive fiduciary solutions that meet client needs/goals

  • Develop proactive client contact strategies, ensure client strategic objectives are known and reviewed, and set up customized client action plans

  • Manage and administer trust, power of attorney for property, guardianship, and agency accounts, acting as the representative of the client portfolio

Job description

Job Description

What is the opportunity?

As Senior Trust Officer, RBC Royal Trust, you will create an exceptional client experience by providing superior service and a complete range of estate and trust solutions that meet clients' needs. You will achieve business results in partnership with the team by identifying, growing and retaining a long-term profitable High Net Worth (HNW) portfolio of clients. You will also act as the local resource for the Ultra High Net Worth (UHNW) client segment in order to maximize opportunities for E&T. By leveraging cross-selling opportunities, you will manage and develop strong relationships with existing and prospective clients and centres of influence.
By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future. For more information, please visit: https://www.rbcwealthmanagement.com/en-ca/royal-trust/

What will you do?

  • Create an exceptional client experience by providing superior service and comprehensive fiduciary solutions that meet client needs/goals

  • Develop proactive client contact strategies for each client to ensure broadening of the client relationship to the next generation and with RBC Wealth Management and RBC Group of Companies through ongoing client discovery

  • Ensure client strategic objectives are known and reviewed, and a documented client action plan is set up customized to the client's unique situation

  • Identify any referral opportunities to appropriate Professionals across the RBC network

  • Ensure the process for obtaining new business is efficient and seamless to the client and client's professional advisor

  • Demonstrate a commitment to taking ownership and accountability for efficient client problem resolution

  • Responsible for overall client relationship management and administration for trust, power of attorney for property, guardianship and agency accounts and is the representative of the client portfolio.

  • Assist in ensuring employees within team are able to achieve their potential through effective coaching, mentoring, communication and training and development activities to meet client needs. Be part of a mentorship program to help employees discover and develop their career paths

  • Deliver quality advice and service to clients by keeping current on product, industry, investment, tax, and legislative developments

What do you need to succeed?

Must-have:

  • A minimum of 3 years in a similar role

  • Canadian Securities Course

  • University Degree or equivalent

  • Extensive knowledge and ability to communicate with clients about general investment, estate, financial, trust and taxation issues, including economic conditions

  • Ability to travel within area

  • A strong knowledge of Estate and Trust Administration and Service Requirements

  • A strong knowledge of Estate and Trust Services and Products

Nice-to-have:

  • Trust and Estate Practitioner (TEP) designation

  • Personal Financial Planner (PFP) designation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

  • Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Customer Service Management, Decision Making, Fiduciary Management, Group Problem Solving, Interpersonal Relationship Management, Investment Consulting, Portfolio Management, Results-Oriented, Trust Operations Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-14

Application Deadline:

2026-09-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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