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Resolution Officer Jobs (NOW HIRING)

Bounce AI

Commercial Resolution Expert

Rochester, NY · On-site

$22 - $26/hr

... CFO about cash flow, terms, and risk. They balance firmness with professionalism, understanding that today's debtor may be tomorrow's customer. Current Available Full Time Shifts: M-F 8:30am to 5 ...

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Resolution Officer information

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$9

$28

$57

How much do resolution officer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resolution officer in the United States is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $43.27 per hour, depending on experience, location, and employer.

What is a resolution officer?

Resolution Officers are professionals responsible for handling and resolving disputes, complaints, or conflicts within an organization or between external parties. Their main goal is to facilitate fair, timely, and effective solutions by investigating issues, mediating discussions, and ensuring compliance with relevant policies or regulations. They often work in sectors such as banking, government, customer service, or human resources. Strong communication, problem-solving, and negotiation skills are essential for this role.

What are some common challenges resolution officers face when handling complex customer disputes?

Resolution Officers often encounter challenges such as managing emotionally charged interactions, balancing the needs of customers with company policies, and addressing disputes that involve multiple departments or stakeholders. These challenges require strong communication and negotiation skills, as well as the ability to remain impartial and solution-focused under pressure. Successful Resolution Officers leverage collaboration, clear documentation, and empathy to navigate these situations and achieve positive outcomes for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a resolution officer, and why are they important?

To thrive as a Resolution Officer, you need strong problem-solving abilities, a solid understanding of relevant regulations or policies, and typically a degree in law, business, or a related field. Familiarity with case management systems, customer relationship management (CRM) software, and sometimes certifications in conflict resolution are important. Excellent communication, negotiation, and emotional intelligence are crucial soft skills for managing disputes and building trust. These competencies ensure effective, timely conflict resolution and uphold an organization’s reputation and compliance standards.

What is the difference between Resolution Officer vs Customer Service Representative?

AspectResolution OfficerCustomer Service Representative
Required CredentialsTypically requires relevant certifications or experience in dispute resolution or complianceUsually requires high school diploma or equivalent; customer service training
Work EnvironmentOffice setting, often in financial, legal, or corporate sectorsCall centers, retail, or service environments
Employer & Industry UsageFinancial institutions, insurance companies, government agenciesRetail, telecommunications, hospitality, and various service industries
Common Search & Comparison IntentUnderstanding roles in dispute resolution and complianceCustomer support and service functions

The Resolution Officer primarily handles dispute resolution, compliance, and problem-solving within organizations, often requiring specialized certifications. In contrast, Customer Service Representatives focus on assisting customers with inquiries, complaints, and support, typically with less formal credentials. Both roles are vital in service industries but differ in scope, responsibilities, and work environment.

More about Resolution Officer jobs

What states have the most Resolution Officer jobs?

States with the most job openings for Resolution Officer jobs include:

Resolution Officer jobs near you
Infographic showing various Resolution Officer job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $59,802 per year, or $28.8 per hour.

Expanded Learning After School Programs

Riverside Unified School District (RUSD)

Riverside, CA • On-site

$21/hr

Part-time

Re-posted 10 days ago

Job description

About the Employer
With schools dating back to the 1870s, the award-winning Riverside Unified School District (RUSD) is now the 16th largest school district in California. RUSD educates nearly 42,000 students across 50 schools in Riverside. The District serves a large portion of Riverside as well as the unincorporated areas of Highgrove and Woodcrest. RUSD is led by its 13th Superintendent, Dr. Sonia Llamas and is governed by a Board of Education comprised of publicly elected officials who serve five different trustee areas.
Requirements / Qualifications
Comments and Other Information
The Riverside Unified School District prohibits, at any district program, activity, or employment setting, unlawful discrimination, including discriminatory harassment, intimidation, and bullying, against an individual or group based on one, or a combination of two or more, protected characteristics, which include, but may not be limited to, race or ethnicity; ancestry; color; ethnic group identification; nationality; national origin; immigration status; sex; sexual orientation; sex stereotypes; gender; gender identity; gender expression; religion; disability, medical condition; genetic information; pregnancy, false pregnancy, childbirth, termination of pregnancy, or related conditions or recovery; and parental, marital, and family status; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics and provides equal access to the Boy Scouts of America and other designated youth groups. For questions or complaints, contact Equity Compliance Officer: Raúl Ayala, Director of Pupil Services, 5700 Arlington Avenue Riverside, CA 92504, (951) 352-1200 ex. 83030, rayala@riversideunified.org and/or Frank DeAnda , Resolution Officer, 3380 14th Street Riverside, CA 92501, (951)788-7135 ex. 80426, fdeanda@riversideunified.org, Title IX Coordinator: Bethany Scott, Coordinator of Title IX and Compliance, 3380 14th Street Riverside, CA 92501, (951)788-7135 ex. 80135, bscott@riversideunified.org, and Section 504 Coordinator: Gerardo Arenas, Administrator - Program Coordinator, Pupil Services, 5700 Arlington Ave. Riverside, CA 92504, (951) 352-1200 ex. 83301, garenas@riversideunified.org, Title II Coordinator: Raúl Ayala, Director of Pupil Services, 5700 Arlington Avenue Riverside, CA 92504, (951) 352-1200 ex. 83030, rayala@riversideunified.org, and CCR Title 5: Mr. Timothy Walker, Deputy Superintendent, Pupil Services & SELPA, 5700 Arlington Ave Riverside, CA 92504, (951) 352-1200 ex. 83501, twalker@riversideunified.org.

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