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Resolution Manager Jobs (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

Aqua Finance

Resolution Specialist

The Resolution Specialist is responsible for monitoring, tracking, researching, and responding to ... management experience required * Bilingual (English and Spanish) candidates required * Financial ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Key Responsibilities Escalation Management: * Serve as the primary point of contact for high ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Gifthealth Inc

Resolution Specialist

Columbus, OH

$22 - $28/hr

Key Responsibilities Escalation Management: * Serve as the primary point of contact for high ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Gifthealth

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Key Responsibilities Escalation Management: * Serve as the primary point of contact for high ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit ... Aon Integramark is a division under Aon, who is a global leader in risk management, insurance and ...

BizTek People

Resolution Plan Specialist

Manhattan, NY · On-site

This role will have significant visibility to senior management. Key responsibilities: * Support the head of RPO to lead the development and maintenance of key resolution capabilities, by partnering ...

New

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit ... Aon Integramark is a division under Aon, who is a global leader in risk management, insurance and ...

Vangard, Inc.

Tax Resolution Specialist

Malvern, PA · On-site

Owns and manages a broad range of complex cost basis resolution cases, utilizing strong client relationship skills in both verbal and written communication with internal crew and external clients.

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Resolution Manager information

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

More about Resolution Manager jobs
What cities are hiring for Resolution Manager jobs? Cities with the most Resolution Manager job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
Who are the top companies hiring for Resolution Manager jobs? The top employers for Resolution Manager jobs are:
What states have the most Resolution Manager jobs? States with the most job openings for Resolution Manager jobs include:
What job categories do people searching Resolution Manager jobs look for? The top searched job categories for Resolution Manager jobs are:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in the United States as of June 2026, with employment types broken down into 52% Full Time, 44% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Resolution Specialist

ZIM

Virginia Beach, VA • On-site

Full-time

Posted 22 days ago

Job description

Main Purpose of the Role:

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring compliance with industry regulations, and facilitating timely resolutions. The Customer Resolution Specialist acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that all disputes are handled promptly and accurately. This position requires strong analytical skills, attention to detail, and excellent communication abilities to improve customer satisfaction and drive process improvements.

Main Tasks:

  • Handling customer interactions as it relates to resolving customer disputed invoices.
  • Work closely with cross-functional teams, including overseas colleagues, Sales Operations, Finance, and Logistics/ Operations, to understand business needs and provide data-driven solutions. Coordinate with various departments to facilitate timely resolution of disputes.
  • Facilitating communication with customers as it relates to their case.
  • Completion of Workflow for customer valid disputes.
  • Collect and analyze data from various sources to identify trends, patterns, and insights. Use this data to inform business strategies and improve resolution processes.
  • Update weekly Root Cause Analysis Report and WF/Corrector trackers as needed.
  • Proposing and initiating process improvement cross functionally.
  • Educate customers about the correct process for requesting mitigation and avoiding disputes through the portal. Provide guidance on submitting disputes and attaching necessary supporting documentation.




Function:
Countries & Business Development
Publish in Internal Career Page:
Yes
Requirements:

Education: High school diploma or equivalent; additional education or certification in management is a plus.

Experience: At least three years of experience in customer resolution or a related role within the maritime industry.

Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and provide actionable insights.

Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and dispute resolution.

Customer Service Orientation: A proactive approach to addressing customer needs and ensuring high levels of customer satisfaction.

Team Player: Ability to work independently and as part of a team, showing commitment and respect to others.

Preferred Qualifications:

Industry Knowledge: Familiarity with maritime regulations and industry standards related to demurrage, detention, and freight charges