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Resolution Manager Jobs in Illinois (NOW HIRING)

Covista

Account Resolution Representative

Lisle, IL · Hybrid

$14.25 - $19.75/hr

This position manages a portfolio of multiple institutions under Financial Account Management ... Expected to research, identify solutions and bring accounts to a satisfactory resolution with ...

Covista

Account Resolution Representative

Lisle, IL · Hybrid

$14.25 - $19.75/hr

This position manages a portfolio of multiple institutions under Financial Account Management ... Expected to research, identify solutions and bring accounts to a satisfactory resolution with ...

Covista

Account Resolution Representative

Lisle, IL · On-site

$14.25 - $19.75/hr

This position manages a portfolio of multiple institutions under Financial Account Management ... Expected to research, identify solutions and bring accounts to a satisfactory resolution with ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Illinois

Resolution Manager information

See Illinois salary details

$21.5K

$59.2K

$113.2K

How much do resolution manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for resolution manager in Illinois is $59,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,976.00 and $71,953.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Illinois? The most popular types of Resolution jobs in Illinois are:
What are popular job titles related to Resolution Manager jobs in Illinois? For Resolution Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Illinois look for? The top searched job categories for Resolution Manager jobs in Illinois are:
What cities in Illinois are hiring for Resolution Manager jobs? Cities in Illinois with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Illinois as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,229 per year, or $28.5 per hour.
Sr. Resolution Manager

Sr. Resolution Manager

Absolute Staffing & Consulting Solutions

Rolling Meadows, IL • Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Position Title: Sr. Resolution Manager

Location: Remote

Employment Type: Contract

Employment Status: Full-Time

Salary: $65,000 - $80,000 (Based on experience)

Duration: 3-year contract with reevaluation and possibility for extension



About Us

Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned business based in Westminster, Maryland. As a trusted subcontractor, we specialize in staff augmentation across IT, allied health, customer support, administrative roles, and more. We proudly serve private businesses and government entities at the local, state, and federal levels.

Absolute Staffing is seeking to hire a Sr. Resolution Manager to support our client and become valued contributors to our dynamic team.


Position Summary

We are looking for experienced Sr. Resolution Managers to lead the management and resolution of complex workers’ compensation claims. This role requires strategic decision-making, excellent communication skills, and a customer-focused mindset to ensure timely and effective claims outcomes.


Key Responsibilities

  • Analyze workers’ compensation claims to determine exposure and establish effective resolution plans.
  • Communicate extensively with claimants, medical providers, employers, and clients to ensure clear and timely coordination throughout the claims process.
  • Provide exceptional customer service with empathy and professionalism on behalf of our clients.
  • Ensure claims handling is consistent with company, client, and regulatory guidelines, and meets all legal and ethical standards.
  • Document and communicate claim activity promptly and accurately to support file outcomes.
  • Partner with internal teams and external stakeholders to improve processes and drive resolution efficiency.


About You

Required Qualifications:

  • High School Diploma or equivalent.
  • Minimum 5 years of related claims experience, with 4+ years handling lost time/indemnity-level complex workers’ compensation claims.
  • Jurisdictional experience in Illinois (IL) is required.
  • Active Adjusters' License – Designated Home State Workers' Comp License or reciprocal license (e.g., TX or FL).
  • Working knowledge of claims industry standards and regulatory compliance.
  • Experience with claims management systems and related software.

Preferred:

  • Bachelor’s Degree in a related field.
  • Experience handling multi-jurisdictional or complex workers’ compensation cases.


Key Competencies

  • Analytical and critical thinking abilities.
  • Strong written and verbal communication skills.
  • High emotional intelligence and service-oriented approach.
  • Strong organizational and time management skills.
  • Collaborative problem-solver with a proactive mindset.


Compensation & Benefits

  • Competitive salary based on experience ($65,000 – $80,000).
  • Health, dental, and vision insurance options.
  • Paid Time Off: 80 hours annually.
  • 401(k) retirement plan available with discretionary employer match based on company profitability
  • Eligibility: 1-year waiting period with 1,000 service hours required.


Join Absolute Staffing & Consulting Solutions and help shape better claims outcomes through your expertise, empathy, and commitment to excellence.